This is my third Honda but my first new car. The experience was horrible. First off, to constantly hear that I got a deal and they were losing money was very irritating. Secondly, I left the dealer on Friday because they wouldn't give me more for my trade in, on Saturday the sales guy called and when I spoke with the sales associate he stated if he gave me more money for my trade in would I come in and purchase the car I said yes. When I showed up to the dealership I started signing the papers. I asked the finance guy if the mats came with the car (I was told the night Before they would, they were part of the protection/appearance package) he said he would ask the sales guy. He came back and said they didn't. I asked to see the sales guy. He came in and told me they didn't. I asked to see the documents that show what is included in the car. He came back the papers stated the mats. I asked him again, he said the manager said I don't get that plan(which included the mats) because they were giving me more for my trade in. He lied to me. why didn't he tell me over the phone or at least when I asked him. Was it necessary for me to make him show me the papers...no it was not, . I decided to continue purchasing the car. When I left, it was close to closing time the sales manager was pacing outside didn't say hi, didn't say bye and didn't congratulate me, the sales guy didn't say much either.
No picture, no congrats nothing. He told me he didn't have time to show me the features of the car because it was it was time to close. I had planned to come in the following week to get the extra 800 accessories(I spent extra yet they were concerned about a mat). I showed up at the dealership the following Saturday to get stuff done to the car, I saw my sales guy and I asked him if he could show me. He stated he only had ten minutes to show me, mind you there was barely anyone in the dealership. I asked him how long it takes he said 45 min. I said can someone else help me. He said I will help you, he helped me for ten minutes and told me to watch my dvd and read the manual.
I am not sure when spending 32,000 on a car is no big deal; but it was to me. I will never go back to Don Jacobs. The sales guy lied and on top that didn't have the time to even show me the features. For 32,000 can't he take the full 45 mins to show me.