Took Routan in for 66,000 mile service and an ignition problem. They identified the ignition problem but couldn't get parts because of a pending recall. We were left hanging for a week hearing, "maybe tomorrow". After three weeks, finally got part but they weren't allowed to fix because they didn't know who was going to pay for it because of pending recall. We had an extended warranty on it with a $50 deductible. Ext warranty company, VW and dealership all pointing fingers at each other to pay. I offered to pay, if they just fixed it, but that was not acceptable. Attempted to speak to managers higher up to see about some sort of replacement (have 3 kids and no van is not easy). Dealership would not even consider it. After 37 days of waiting, received it today. Promptly heading to a Toyota Dealer to trade it in so we no longer have to deal with these rude, inconsiderate business. Drive out of town to buy a Honda, BMW or VW if you want one.
Merritt Wade, Eric Sidwell
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