My Review Of Don Jacobs Honda:
I wish i had looked at the bad reviews on here and really listened to them. I have purchased few new cars from Don Jacobs Honda. The 1st was a 2010 CRV EX, i then traded it for a 2012 Pilot EX and then went back a got a new 2011 (brand new in 2012)Ridgeline RTL. I never had any problems out of the CRV or Pilot thus far except on the Pilot the back left door is making a noise when the doors look sometime but I told my wife that they would just look at it and say bring it back if it does it again because they couldn’t find anything wrong with it so just wait till it completely breaks.
The Ridgeline is another story. The Ridge line Check Emissions light came on a few days after i bought it. I called them and they said the gas cap might be loose. I tightened it about 10 clicks and after a few days the light went out, then it came back on so i called them again on a Monday, i wanted to take it in for them to look at it. I wanted an appointment on that Friday or Saturday because they were my days off, well they couldn’t fit me in so i complained that hey i just bought this ridgeline and they should stand behind it and then i asked them if i should take it to Richmond Honda. They then said to bring it in and they would fit me in so i did and i got as far as where the service writer sit. They didn’t even do any paper work they reset the light and said if it does it again bring it back. I thought well i could have done that myself (reset the light). It came on again (on again/off again), So i took it upon myself to buy a brand new gas cap and yes it’s from a Honda dealer (a real Honda gas cap), light still comes on. So i got another appointment and took it back, they looked at it and said it needs a part, they would have to order it. I thought finally going to get it fixed, i took it back 2 weeks later, they replaced the part and a few days later the light comes on so I’m thinking great maybe it’s the gas cap, so i tighten it and that made no difference so i put the original back on and it made no difference and yes i drove it for a few hundred miles each time to give it a chance clear up. So i reluctantly called and made another appointment explaining everything again that had happened up to that point and i then took it in explaining everything again. Of course they find nothing wrong, reset the code a tell me maybe it’s the gas cap............really.....should i buy a bunch of gas caps and put a new one on every time i fill up with gas??? They said if it happens again make an appointment and bring it back. I complained and they said talk to the manager. They said they run their procedure and if it passes it good, they can do nothing more, I say to myself, maybe they don’t know how to do anything more than their little procedure. So leave and yes I’m mad now. The light came on after about 40 miles were put on it that night. The next day I look on the internet and see that there is a new Factory Technical Service Bulletin on the 2011 Ridgeline that says “mil comes on with dtc p1454 and/or p2422. the fuel tank pressure(ftp) sensor vent end joint may have been installed upside down, causing moisture to enter and block the vent”. I think to myself, I wonder if that is the problem and I wonder if Don Jacobs Honda looked at this. Don’t know and never will know. I’ve had this Ridgeline for 4-5 months now and will be getting rid of it soon at a substantial loss. Who wants to drive a new car around that does this, who wants to deal with a dealer who just wants to sell a car but not repair it, not stand behind it, not find out what’s wrong with a new car that they just sold me. It’s kind of sad that they are like this. I will never buy another car from Don Jacobs, they have lost another customer.
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