We have bought or leased several Hondas over the years from Don Jacobs and have been more than satisfied with their willingness to work with us to get the best deal possible. The salespeople and manager know us by name and are always friendly and ready to say hello. Service is prompt with excellent warranty service. We love the car washes (and the chance to wander around and look at new cars). As a bonus (unlike the Toyota dealer we visited with my mother's car), Don Jacobs Honda provides free snacks and drinks while customers are waiting for whatever reason and a comfortable area to read, watch TV, or work on ones computer. I only wish Honda was a little more willing to deal on prices--but on the other hand, you know that you are getting about the same deal that everyone else does--of course credit rating and so forth may determine finance charges.

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Adam Ferguson and Selena Neal were the two easiest people i have ever purchased a car from since i have been buying cars. i researched the car, called Adam and gave him a price i was willing to pay for the car, Adam did not know the car was on the lot, he stated to me he would check and call me back. he called me back immediately and he had found the car. The car had arrived late on Saturday night, we looked at the car still in the plastic on that Sunday so the car had not made the inventory list from the dealer. Adam put a hold note in the car until i could get my financing arranged. We picked the car up on December 10th, 2012. Adam was scheduled to get off from work at 6.00pm that night, he stayed util 7:30/7:45 ish for us to complete the paperwork. we arrieve at the dealership around 5:45 pm. we were completly finishe with the car deal in about 2 hours after our arrival. The car was a Chritmas present for my wife, Adam went along with the surprise and my wife did not think we were taking the car home with us that night. He had a big red bow on the hood with the car shining when she saw it that night. My wife drove the car home that night. Today is December 13th, 2012 and she is still smiling.
Selena Neal was so nice and honest in the financial part of the car deal that i still can't believe she made the purchase part so easy. it was the my first experience with the dealership finincial person having all of the figures correct and all of the blanks completed on the forms. Ms. Neal did NOT attempt to make any extra money from me in the way of a trick. I have been tricked in the past by a dealership in Frankfort that is currently closed for business. i have a 10,000.00 education in purchasing cars from the past. what i mean by this is that i was cheated into paying 10,000.00 more than i thought for a vehicle. THIS DID NOT EVEN COME CLOSE TO OCCURING AT DON JACOBS. I WOULD STRONGLY RECOMMED THIS DEALERSHIP AND THESE TWO INDIVIDUALS TO ANYONE CONSIDERING A NEW CAR PURCHASE.
Wes and Jennifer Clark

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Be very careful when agreeing to additional services, when the Honda service/sales associate speaks to you in the waiting room. I paid $412.00 for a "solution" to my non-functioning window motor. It turns out the part I paid for was not the culprit in my malfunctioning window. I left Don Jacobs Honda with my window malfunctioning to the same degree as when I had arrived, and $400 less in my pocket.

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I have purchased numerous Honda's from Don Jacobs since 1984 and have yet to have a bad experience. It has always been a pleasure to do business there as these people have many years of experience at this dealership and never have I been pressured into making a deal. My cars are also serviced there and feel they do a good job at a fair price. It is my preference to have a Honda dealer service my cars as I feel they have the latest updates and modifications that go along with manufacturing any automobile.

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I have serviced a 2008 Honda Odyssey and a 2010 Honda Accord at Don Jacobs Multiple times and i have never had such friendly and educated staff who could help me as quick as they did. I would definitely recommend Don Jacobs for any car not just Honda, BMW or VW, trust me you will not be disappointed. Be Blessed!

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I would like to take time and express the experience that I just complete with the purchase of a new Honda. I have a friend in Morristown, Tn that referred me to Don Jacobs, I live in Bristol Tn and I was ready hating to have to deal with the drama of a new car dealership the last car took 8 hours at the dealership. My friend stated that she thought she could help me out I explained the vehicle that I was wanting she called Knoxville Tn and Morristown Tn. They gave her a price she said that she would call Lexington and if we could save over 500.00 them it would be worth the drive . WELL LISTEN CLOSELY BY CALLING DON JACOBS WE SAVED OVER 2500.00 SO IT WAS WORTH THE DRIVE AND 30 minutes once at the dealership to get the paperwork done.

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I recently moved to the area. When my Honda battery (still under warranty) began acting up, I took it to the service department on a Saturday without an appointment. The service staff could not have been more helpful. They worked me in on a busy Saturday and replaced the battery quickly. They were very professional.

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I wish i had looked at the bad reviews on here and really listened to them. I have purchased few new cars from Don Jacobs Honda. The 1st was a 2010 CRV EX, i then traded it for a 2012 Pilot EX and then went back a got a new 2011 (brand new in 2012)Ridgeline RTL. I never had any problems out of the CRV or Pilot thus far except on the Pilot the back left door is making a noise when the doors look sometime but I told my wife that they would just look at it and say bring it back if it does it again because they couldn’t find anything wrong with it so just wait till it completely breaks.
The Ridgeline is another story. The Ridge line Check Emissions light came on a few days after i bought it. I called them and they said the gas cap might be loose. I tightened it about 10 clicks and after a few days the light went out, then it came back on so i called them again on a Monday, i wanted to take it in for them to look at it. I wanted an appointment on that Friday or Saturday because they were my days off, well they couldn’t fit me in so i complained that hey i just bought this ridgeline and they should stand behind it and then i asked them if i should take it to Richmond Honda. They then said to bring it in and they would fit me in so i did and i got as far as where the service writer sit. They didn’t even do any paper work they reset the light and said if it does it again bring it back. I thought well i could have done that myself (reset the light). It came on again (on again/off again), So i took it upon myself to buy a brand new gas cap and yes it’s from a Honda dealer (a real Honda gas cap), light still comes on. So i got another appointment and took it back, they looked at it and said it needs a part, they would have to order it. I thought finally going to get it fixed, i took it back 2 weeks later, they replaced the part and a few days later the light comes on so I’m thinking great maybe it’s the gas cap, so i tighten it and that made no difference so i put the original back on and it made no difference and yes i drove it for a few hundred miles each time to give it a chance clear up. So i reluctantly called and made another appointment explaining everything again that had happened up to that point and i then took it in explaining everything again. Of course they find nothing wrong, reset the code a tell me maybe it’s the gas cap............really.....should i buy a bunch of gas caps and put a new one on every time i fill up with gas??? They said if it happens again make an appointment and bring it back. I complained and they said talk to the manager. They said they run their procedure and if it passes it good, they can do nothing more, I say to myself, maybe they don’t know how to do anything more than their little procedure. So leave and yes I’m mad now. The light came on after about 40 miles were put on it that night. The next day I look on the internet and see that there is a new Factory Technical Service Bulletin on the 2011 Ridgeline that says “mil comes on with dtc p1454 and/or p2422. the fuel tank pressure(ftp) sensor vent end joint may have been installed upside down, causing moisture to enter and block the vent”. I think to myself, I wonder if that is the problem and I wonder if Don Jacobs Honda looked at this. Don’t know and never will know. I’ve had this Ridgeline for 4-5 months now and will be getting rid of it soon at a substantial loss. Who wants to drive a new car around that does this, who wants to deal with a dealer who just wants to sell a car but not repair it, not stand behind it, not find out what’s wrong with a new car that they just sold me. It’s kind of sad that they are like this. I will never buy another car from Don Jacobs, they have lost another customer.

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I have owned my Honda CR-V for 11 years. Don Jacobs has been the only place I have taken my car for service and I have never been disappointed. I feel the Honda Service Department exceeds in making car repairs as pleasant as possible. Thank you for all you do!

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I came in for a repair and was greeted with a warm and freindly service adviser, Monica Bishop. She was knowledgable and gave us great service. No one wants to have to spend money on repairs but if I have other issues I will bring my car back to Monica because good customer service is what makes the difference.

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