Reason for Visit: Sales
I recommend this dealer: No
My Review of Don Joseph Toyota:
I decided to buy a Toyota Scion after shopping around for Civics and aDon Joseph Toyota was closest to my house. I evetually bought the car from Brandon, but was given poor customer service at every turn. When Brandon called me and told me it would be ready to pick up, the car wasn't even at their dealership yet. It took an extra week to have a spoiler put on, and all i have to show for it all is a gift card. Brandon told me that he would send part of his commission to me, but It's been a month, and I still haven't recieved it. Also, I want to keep the wheels from my trade-in. Brandon agreed to stop by my house in a truck and pick up my wheels, but he never showed up. He never even called. When I called him, he told me that my after-market wheels were part of my deal (which isn't true, since he matched a trade-in deal from another dealership who specifically asked for my old wheels). By now, my old car is gone, and they have offered me nothing except a complaint line to Toyota. This purchase has been a failure at almost every level. I like the car very much, but I won't even let Don Joseph change my oil now that their sales department has lost my trust. Oh, and the customer relations manager told me it was because Brandon was new. he might be young, but when I picked up my car, I saw he had acheived salesman of the month a few times.
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