Reason for Visit: Sales
I recommend this dealer: No
My Review of Don Joseph Toyota:
I was a repeat customer of Don Joseph Toyota for ten years. During that time, I purchased two new cars and one used car. I was highly satisfied with this dealership until my last car purchase, which was a used 2003 Toyota Camry that I purchased for my wife in 2005. At the time of purchase, the car had 36,000 miles. Because the car was only two years old, I was suspicious that it may have been a lease return or a rental car. Although I would have no reservations purchasing a lease return, I would never knowingly purchase a former rental car. For this reason, I specifically asked the salesperson, on two occasions, whether the car was a former rental car. Both times, he stated that it was not a former rental car. In fact, in response to the first time I asked, he went inside the dealership under the auspices of investigating the origins of the car. Satisfied that my question had been answered truthfully, we purchased the car. Several days later, when sifting through the owners manual information in the glove compartment, I found a copy of a nationally known rental car agreement. The information on the rental paperwork seemed to match the vehicle that we had just purchased. I promptly contacted the manager at Don Joseph Toyota and inquired about my findings. After investigation, the manager confirmed that our car was a formal rental car obtained from a nationally known rental car company. I was livid at what appeared to be a blatant act of dishonesty on the part of my salesman. I explained to the manager that I had specifically asked my salesman whether this car was a former rental and he had assured us that it was not. I explained that I would not have purchased the vehicle had I known that it was a former rental car. Since the manager was aware of my repeat customer status and had always been helpful and friendly, I was confident that he would handle this situation with skill and customer service. Unfortunately, after speaking with the salesman, he informed me that the salesman denies that I asked if the car was a rental. He advised that the sale was a done-deal and he was apologetic if there was any confusion. To conclude this recount, I have switched my business to another Toyota dealer in the area. Since this incident, I have purchased a 2006 Toyota Camry Hybrid for my wife and a 2009 Toyota Tacoma for myself. In addition, I have shared my unfortunate experience with several other prospective customers of Don Joseph Toyota. Their poor handling of my situation and their support for gross dishonesty on the part of their salesperson has cost them revenue for years-to-come.
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