Don Mealey Chevrolet - Service Center

We took my son’s car in to check out squeaks in the brakes and steering. We had an appt. The worst service advisor , Nick Wright , helped when we went to check on an update after 2 hours. We could se brakes and steering. We had an appt. The worst service advisor , Nick Wright , helped when we went to check on an update after 2 hours. We could see the car sitting in the same place it had been sitting for 2 hours. He told us”they are literally test driving it now” I said I think it’s there and hasn’t moved. He said “next time I will have them park it somewhere else so you won’t think it hasn’t been moved”. So I asked well how long has it been back because nobody told us it was ready? He said “Well if I was a mind reader I would have called you earlier”. At that point we just got the paperwork and left. They have lost 2 customers today because of Nick Wright and his apparent hatred for his job. We will NOT go back. I had to give him a 1 star but he doesn’t deserve anymore than a zero. More

I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. More

I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Nick has been my advisor a bunch of the times and have zero issues. Always willing and able to assist. for service since I bought it (from here), Nick has been my advisor a bunch of the times and have zero issues. Always willing and able to assist. More

Mr. Simmons helped with locating a part that I needed. He above and beyond the work necessary to secure the part and I am very thankful to him for his help. I don't know what I would have done without his ex above and beyond the work necessary to secure the part and I am very thankful to him for his help. I don't know what I would have done without his expert help. Thank you Mr. Simmons.... More

Dropped off my 2017 Silverado for tapping noise under the hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It does need to have the lifters replaced on it. To do the lifters you're looking at $7189.44. I do have to order the parts so we would be looking at next week for completion. Once the parts arrive i would have a better idea of which day and time exactly. Please let me know how to proceed. Surprised at the cost for what should be (in my mind) around an 8 hour job. Asked for written estimate and it started to makes some sense. But still high. John Fletcher the service director reached out to me to discuss and explained everything very well. He worked with me on the margins he had available to him an I am happy to say we worked it out in the end. Rachel, the service tech, did her job without fault and I applaud her for working with a somewhat disillusioned customer. More

Shame on chevy for making vehicles and not training thier mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. Th mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. They should listen to the customer. Total scam More

my wife contacted the service department about getting an appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again c appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again called and was told they are too busy to talk to her and that someone would call her back. She said forget it and a rep from ford was very friendly to her and immediately scheduled an appointment, I have purchased four equinox but now I'll soon be in the market for a new vehicle and will be going to ford because you are just too busy to talk to your customers. You may want to let whomever answers the phone know how important it is to be friendly and assist the customer. See what one poor response can do???? More

Michael Salazar has outstanding customer service and solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would recommend him 100%. More

Took my car in for oil change/tire rotation/fluid top off on Friday, received a call from service department indicating car was ready to pick but they couldn’t do the tire rotation. Said my lug nuts had swol on Friday, received a call from service department indicating car was ready to pick but they couldn’t do the tire rotation. Said my lug nuts had swollen, never heard of this. The most shocking hint about the call was I was told it would cost over $620 to replace 20 lugs nots. Told me the lug nuts were over $18 each and it would be about an hour and a half labor. I was dumbfounded, but knew enough to know this was a scam and told them I would wait on that service. Was also disappointed when I picked up car there was no discount on the oils change since they didn’t perform the tire rotation. Call me crazy but 74.50 plus tax is a lot for an oil change. I will not be bringing my car in for any other service. The thing that breaks my heart is what if an older woman who is alone and doesn’t know much about vehicles got this call, they could have very easily been taken for over $620. Don Mealy should be ashamed of themselves. More

Extremely Unprofessional. AVOID AT ALL COSTS. I've been coming to this dealership for some time and I never had an experience like this. Instead of trying to help Nick simply AVOID AT ALL COSTS. I've been coming to this dealership for some time and I never had an experience like this. Instead of trying to help Nick simply gave me a bill for $1600 to REPLACE A BATTERY. When asked why I can't have inspected per warranty ( brand new suburban with 30k miles on it (mind you). Nick with sarcasm replied that it is "self explanatory and that i shouldn't waste his time asking for an explanation. Sorry we're not all service advisors Nick! More