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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
5.0
150 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 150 reviews

March 16, 2024

They did a great job making my car feel brand new again, thank you so much! More

by EMILEEBURLEIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Alex from Dodge
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Mar 17, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Emilee, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

Helpful
March 14, 2024

Fixed my car and the price that I had to pay was not to much More

by PFOGERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Don's Ford responded

We're happy to have been able to get you safely back on the road at a fair price. Thank you for the feedback and trust in us with your vehicle's care at Don's Ford. Travel safe and reach out to us again whenever we can next be of service.

Helpful
March 13, 2024

Great people, great work, never disappointed. Nice to see customer and company loyalty. A rare quality these days. Highly recommend Dons Ford of Utica ny More

by COALHILLHIGHLANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Don's Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Don's Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Billy Melendez Service Manager

Helpful
March 12, 2024

Matt was great to work with, took care of everything from the recall, inspection and new tires More

by DUNCJOE51
Recommend Dealer
Yes
Employees Worked With
Matt Hearn
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Mar 12, 2024 -

Don's Ford responded

Joe, Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

Helpful
March 09, 2024

Service was amazing and fast paced! Workers are so so friendly and always make sure it’s an easy process and definitely look out for their customers! More

by SKYLARTOWNSEND1824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Swald
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Mar 10, 2024 -

Don's Ford responded

Fast and friendly service is always what we strive for, Skylar, and customer safety and satisfaction are our highest priorities here at Don's Ford. Your kind and thoughtful feedback is sincerely appreciated and means a lot to the team. It's our pleasure to provide you seamless and amazing service, and we look forward to the next opportunity.

Helpful
March 09, 2024

Great team followed up. Are sure great Experience everyone smiled a D made transaction easy More

by HUGHES031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Don's Ford responded

We love hearing when teamwork led to a great experience for our Don's Ford customers. Thank you very much for the opportunity to earn your business and your thoughtful feedback. It was our pleasure to provide you a seamless experience and friendly service, and we hope you'll consider us again for future automotive needs.

Helpful
March 07, 2024

Courteous staff, comfortable waiting area, found a recall on truck I was unaware of. Fixed both recalls and work completed in time frame I was quoted. More

by DINEENDM
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Don's Ford responded

Thank you, Dineen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

Helpful
March 05, 2024

All service staff was great from when they picked up my car to when they dropped it back off to me! It was nice how the team kept me updated throughout the entire service. The video provided was super help More

by LUMBRAZOE94
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Don's Ford responded

We're glad to know that you had a great experience with our service team at Don's Ford! It's wonderful to see how much you appreciated the video and updates. Thanks for your support, we'll be here if you need anything else in the future!

Helpful
March 02, 2024

The whole process of setting up an appointment for my car is easy. They have a wonderful comfy waiting area and always provide high quality service on my vehicle. More

by PCALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2024 -

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

Helpful
March 01, 2024

It was really nice and new. The folks were very pleasant. Fast service. Wiil come again.. More

by RGALLA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

Helpful
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