East Hills VW of Sayville

This is my 4th vehicle I bought from East Hills all because of the great service department. I live in Nassau Country and drive an hour each way to Sayville just to get my car serviced. Bill and his st because of the great service department. I live in Nassau Country and drive an hour each way to Sayville just to get my car serviced. Bill and his staff are knowledgeable, friendly, courteous. If it were not for their service department I would would not have bought my 2nd, 3rd and 4th vehicle from them. Keep up the great work!! More

After many visits to over a period of YEARS with Sayville and then VW East Hills for a faulty sunroof leak, they (VW EAST HILLS) finally diagnosed the leak with a solid answer after many vague and unacceptab and then VW East Hills for a faulty sunroof leak, they (VW EAST HILLS) finally diagnosed the leak with a solid answer after many vague and unacceptable ones and replaced the seal and sunroof frame on my vehicle which they found 'accidentally' or without intent - Sad to see their finding it was after acknowledging a "manufacturer's defect with adhesive, then trying to charge me for a pro rated part which was actually eventually covered under warranty). When the car was returned, it was returned dirty with stains on the headliner and the sunvisor not working properly failing to close all the way and with tools in the vehicle. I have worked with VW corporate and failed to receive a formal response from VW East Hills. There are other issues too long to describe here, but though I love my VW, the service at VW East Hills has really fallen down at the end of the game. Very disappointing. Now I have to go back again after many visits to have a new problem addressed after I am not sure the old one is even correctly repaired. VW support from Corporate has been Better than Average, but VW from East Hills at the end of the game just didn't deliver the goods. It's sad to see customers pushed to the point of breaking after dealers appear to not listen to customers on problems. If they did all they said, it's too bad that we are here now because they continually were unable to resolve the issue or have improperly returned the vehicle with damage to it. This will be followed up with a complaint to New York State Consumer Protection. More

Dominique was the best! It was the fastest and most pain free transaction ever! No pressure. No xx- she just listened and found me exactly what I asked for- even a little be It was the fastest and most pain free transaction ever! No pressure. No xx- she just listened and found me exactly what I asked for- even a little better! Gene in finance worked hard to get me a great rate, and sitting with him start to finish was less than 20 min signing before I was able to drive my new 2023 Tiguan SE home. I couldn't be happier with my experience and I look forward to taking my daughters back in the near future for their own cars! More

Professional, honest service with respect. Price handling was fair. New car explained completely. Finance aspect was handled well Price handling was fair. New car explained completely. Finance aspect was handled well More

Taha was so helpful in my car search! Highly recommend him and East Hills VW! Highly recommend him and East Hills VW! More

Taha was a pleasure to deal with. Did his best to get me where I needed to be to make the deal work. I would highly recommend him. Did his best to get me where I needed to be to make the deal work. I would highly recommend him. More

I haven't had a new car in 16 years. Taha was very thorough explaining the car and even set up my radio stations. Very polite and kind. He was wonderful. Would highly recommend him. Taha was very thorough explaining the car and even set up my radio stations. Very polite and kind. He was wonderful. Would highly recommend him. More

Everything was great until rob the used car manager and Brad my salesman promised me they would be give me a new head light this was 4 months ago car is great but xx from the manager Rob and the salesman B Brad my salesman promised me they would be give me a new head light this was 4 months ago car is great but xx from the manager Rob and the salesman Brad are liars so on that I would not recommend buying anything from there dealership I was going to go back and buy another vehicle from them.They couldn't Even get a head light and they're the dealer find that hard to believe.My business will be going elsewhere already told a couple of people who have since bought cars from other Volkswagen dealers not to go there Very disappointed More

Brad is always a pleasure to work with on our 15th buy or leased vw leased vw More

Sean is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I felt he had my He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Sean. Great service, extremely helpful and knowledgeable at east hills VW. More