Reason for Visit: Sales
I recommend this dealer: No
My Review of Dorschel Buick Toyota:
We have now had two absolutely miserable experiences at Dorschel.
A few months ago, we went in and leased a car, and there were several miscommunications, which led to my mother being promised a gift card to the Olive Garden to "make up" for their error. However, the gift card was never received, and when their Customer Relations Director was contacted, the employee that was supposed to take care of the gift card said she hand delivered the card to my mother, and basically both the Customer Relations Director and the General Manager of the dealership called my mother a liar when she said she never got it. After several go rounds over this, we thought all was finally taken care of, and felt that the Customer Relations Director really tried to go the extra mile so we decided to give them another chance...
BIG MISTAKE!
I am not upset that they didn't get the second car financed for my mother that she wanted, admittedly it was a hard sell to the banks with her owing much more for her trade then it was worth. What DOES bother me is what ensued after we found out they were not able to finance the vehicle. We had put $1,800.00 down, and when we went to collect the refund, we found we were FAR from a priority. I showed up at the dealership with my mother at the time I had told them I would be there and was told "I would have to wait as the salesman was on a test drive and our information was LOCKED IN HIS DESK." I didn't have time to wait at that point, so I left to come back later. The salesman actually called us and wanted us to GIVE HIM OUR CREDIT CARD NUMBER over the phone to process the refund that way. We tried to go in later that evening and got to the dealership 10 minutes before they closed and were made to wait again. This time until right at 9PM. The salesman came out and told my mother "we close at 9, I'll call you in the morning." I can bet you that had we still been there LOOKING at a car, they would have been able to TAKE our money.
If this is customer service, I am SHOCKED. Shame on me for attempting to give them a second chance.
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