I worked (albeit briefly) with an excellent sales associate called Mark. Knowing it is 'within protocol' to deal with the same salesperson, I called to make an appintment to test drive a new Nissan I saw on the Dorschel website. I was told Mark would be there at a certain time, and I took time away from work to make the appointment and to drive the car. On arriving, I was told that Mark was actually NOT working that day and that the person on the telephone should not have told me so. I explained I had an appointment and so I was then directed to William Treadway, who was obviously confused and frustrated that he now had to deal with me. William Tradway was clearly not listening to what I was saying as he kept asking the same questions over. He was obviously reluctant to let me drive the vehicle which, in hindsight, I probably would have purchased from him that day had his attitude not been so apalling. William Treadway's first mistake was forgetting that he is in the business of selling cars; his second mistake is not recognizing when a customer is about to make a big purchase; his third maistake was not following up when an e-mail was directed specifically to him regarding the test drive the same day. Overall, Dorscel has convinced me that they do not deserve my money. I have a lot of experience buying (and selling) cars, and I will take my sale to their competitor. I will also make sure that I relay my experiences to all of my colleagues who purchase vehicles in the Rochester area every three years. William Treadway made a big mistake and, unforunately, it cost Dorschel their repution.
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