Dorschel Toyota Scion

Reason for Visit: Sales

I recommend this dealer: No

My Review of Dorschel Toyota Scion:
I can't think of a worse time trying to purchase a car. I never received a stright answer on any question asked. Numbers were given out that were not obtainable--just a flat out lie. He must think everyone is as ignorant as he is. He lied about my trade-in value, about vehicles he was able to get, and what my payments would be with excellent credit. I would not go to Dorschel again if this is what their employees are trained to do.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dorschel Toyota Scion:
After several years of doing business with Dorschel Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Ron no longer answers the phone at all when trying to schedule an appointment. Ron habitually gives misleading information about when car will be ready, and about availability of shuttle service. Ron seems to be clueless about suggesting appropriate services.<br>Quality of work is generally not a problem. When they make a mistake--such as breaking antenna off in their car wash or dropping a bolt into the oil pan--they admit it and fix it.

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