Reason for Visit: Service
I recommend this dealer: No
My Review of Dorschel:
Well, I purchased a car from their lot. It was a used 2005 Buick in good shape. Initially I was trying to go for a SAAB but there were major problems with it (check engine) during test drive so I didn't purchase it. The car was sold to me and the tires but the tires were still the originals. After a year they wouldn't even go through inspection (I don't know if they were fit to go through the initial dealership inspection either but we'll assume it did). Aside from the traditional car salesman tactics (let me go ask my boss, making it seem the listing price (which I didn't pay) was a very good deal) overall quite satisfied.
Month later the belt tensioner pulley went bad, got it replaced under warranty. Good service since it was under Buick warranty and they had to score good on the customer satisfaction.
Fast forward 1 year, time to get serviced and new tires. Buick warranty had ran out (I have an extended warranty though). I call during business hours and at first couldn't even get a quote for an oil change and 4 tires, had to call back later. Got a call back about the tires, they were too expensive so I declined and I was going to make an appointment for the oil change. Call back several times again the next day and they never even bothered to pick up their phones even after I've literally waited at least 15 minutes several times. If you go to their service desks, there are at least 3 people in the Buick department and 3 in the Toyota department as well as a secretarial-type and a parts guy. Nobody could pick up in those 15 minutes?
Fast forward 6 months, check engine light on again. Got it checked out, cylinder 1 misfire. I go to the dealership right away without making an appointment. Went in to talk to the guy to run the codes and check what needs to be done (another service place took less than 10 minutes to figure it out) I get talked (barked) to like I am another dog by the service guy saying (obviously annoyed) he's full and it'll take at least an hour to even look at it, I should've made an appointment, they don't have time until next Tuesday (it's Friday and I have a wedding to go to on Saturday so I probably shouldn't drive too far with it).
I am not going back, the service while under Buick warranty (when they get rated) is good, but as soon as you're on your own they don't even want to bother with you? Either way, if they don't want my money, so be it.
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