Douglas Hyundai Irvine Auto Center

Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Hyundai Irvine Auto Center:
This Douglas franchise also owned a Nissan dealership in Huntington Beach. Their sales process includes adding alarm and service warrantee packages to the contract after the monthly payment has been agreed on. They also fail to honor the legal cancellation after you figure out what happened. They have lost their Nissan franchise and they may not be here when you need help with your Hyundai.

Constant phone calls and fax's do not get their attention. This is a clear violation of the Car Buyers Bill of Rights and warrants legal action. The only problem is making up your mind that you want to deal with attorneys and the car dealership for that long. They are really unsavory people, smiling, agreeing, apologetic and then ignoring you.

Good luck with buying a car from these people.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Douglas Hyundai Irvine Auto Center:
My experience with the salesperson Jonathan was very good, he was very laid back and actually listened to me--rare for a car salesperson--when I explained my wants, concerns, and questions.

My experience with Dave the sales manager, however, was not quite as good. All the emails I received from him have been quite pushy and assumptious about my decisions. I was quoted a price over the phone, and then when I went to the dealership, he showed some negative number on a printed sheet of paper, and wanted me to pay half of that number. Basically, to pay like $300 more. My girlfriend sat beside me and she felt uncomfortable even though he wasn't even talking to her. He got angry at one point when I wouldn't budge, when he finally agreed on the price, he was like a completely changed person, all nice again.

Another thing about the dealership that I don't like is the fact that they put a $2,000 "Appearance Package" on all the cars that they sell. $2,000 for VIN etching, paint sealant, and door guards--a wheel well molding was listed under the package, however, there weren't any on all the Elantras there....

Besides the appearance package, the rest of the sales process was pretty clean, no added fees or anything in the financing office either, just recommended the extended warranty.

Overall I had a pretty good experience--mostly because of the salesperson, Jonathan.

Was this review helpful to you? Yes | No