Douglas Nissan of Orange

Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
i traded in my 99 ford expedition fo a 04 chevy tahoe, the deal did not go through and they asked me to bring back the truck, i took it back within 2 hours of the phone call, i told them to have my truck ready when i get there, i gave them back their truck in the same condition i recived if from them, i expected the same. THIS DIDN'T HAPPEN.
when they finally found my truck, the left side drivers mirror was broken, there is a big dent on the right rear well, all of the center caps from my rims were missing, my driver's seat was broken, i didn't trade in my truck in this condition, but this how they gave it back to me. i will never ever set foot on that lot again, my truck looked like it wasin a movie scene, how to trash a truck, i'm very upset, i spoke with the sales manager and he told me there was nothing they could do i had to leave off the lot and find a glass place to fix the mirror so i could drive it home, i live in los angeles, they just didnt care

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
I went to Douglas Nissan to see the new Rogue. When I got out of my car I went over to the showroom where there was a lady standing there with a clipboard. She asked if she could help me and I asked if they had the new Rogue (since I didnt see it anywhere). She said yes and if I would like her to get someone to help me... I told her Yeah, since this is usually how things worked. Then another lady with a clipboard came over and looked at me and mumbled something. I said "what?" and the first lady said "oh, would you like someone who speaks English?" I said "yes, since I dont speak any other language." They then looked at each other and snickered. I then told them to forget it, there are plenty of other Nissan Dealerships around.
How can they justify such unprofessional behavior? There were no other customers there. When I drove by again about an hour later there were about 5 salemen in front of the showroom wrestling with each other. I'm glad I steered clear of this place as later other people told me they were on the news recently for some shady business practices.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
Imagine this?!?! Buying a brand new 2008 Altima Coupe, and having to return for service 5 times in less than 3 weeks!!!!! It took that many visits for them to figure out that I had the WRONG wheels on my car - talk about quality of service! Not only is this dealership disorganized in their service department, their sales department is rude and unprofessional. My salesman walked by me 3 times while I was in the service waiting room and refused to say hello - he walked by with his head down which goes to show what a lack of service and class these people have. How do you smile at someone one day as they give you 25,000 and then ignore them a week later?!? NO CLASS! Frank, Melissa, Chuck, Lupe & The Customer Relations Dept were all accomodating - the rest of the staff I dealt with, however, were inexusably rude and unprofessional! I wouldn't recommend anyone here!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
The price of the vehicle even with the security package and while the salesman was somewhat friendly I had to wait eons to finalize the deal. I got the feeling that he didn't really try to get me a good deal.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
Worst dealership ever! From sales, to management, from service to parts, they are horrible. Terrible paint quality, shady sales negotiations, and they don't own up to their mistakes! I wish they would go out of business. And they run it like a three ring circus with bells to ring...what a joke! They are making a tough sales industry even harder with unethical, unfair, treatment of customers and poor quality work. BOYCOTT this dealership!!! Tell EVERYONE!!! Problems: window regulators x3, leaky sunroof, cheap hood, poor "touch-up" job, scratched bumper, forgot a part when replaced window regulator - now has loud wind noise, and pleanty more. Wrote to GM & corporate Nissan. Corporate appologized, Douglas made excuses & denied blame! What a crappy dealer!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
If there were negative numbers...that's what they would get. Absolute worst experience I have had with a dealership. I was in the sales office for 6 hours. A few months later DVD is falling apart and the roof leaks (I have a quest that has those sun view windows on the roof). I have had the vehicle for about 2 years now and have had nothing but problems. DVD screen fell off the casing and rattles. Roof continues to leak. I have brought it in to service numerous times, all I get is we ordered the part and we'll call you when it gets in. The phone calls never happens. Vehicle rattles and squeaks everywhere!!!! NEVER AGAIN AM I SETTING FOOT AT DOUGLAS NISSAN!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
The most unprofessionl employees i have ever delt with.
The management is no better. I purchased a vechile on June 12,2006 A Dodge 1500 paid cash. The minute i said cash attitudes change they would give me the time of day. They broke my dash putting a sticker on, i came back to explain to them that the crack was not their when i bought it. They told me if i didn't like they would give me back my money and have a nice day, because we were losing money on this deal anyway.
This comment came from the manager. He wanted to fight. Unfornately for this location, your employees should have found out who they were speaking to. I am the Father of the consumer editor for the Orange County Register. You will find and article regarding this incident.
Tell your manager have a nice day

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
Was given variable prices by the same salesperson after multiple calls .

After agreeing to a final price and going to the dealer, I was notified that they would have to charge me more because the salesperson "forgot" a few other service charges.

After purchasing the car, they neglected to send my insurance paperwork to the finance company, who has charged me an extra $700 dollars until they do. Continuous contact with the dealer has resulted in being hung-up and told I don't exist as a customer. I am still waiting for a response after notifying a Nissan regional manager.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
Was told ordered parts were in - went there 3 of the 4 were there.<br>They said come back tomorrow - I did - they said we dont get shipments in today. I went back a few days later - still not there. This time they took my number and said they'd call when it arrived. They didnt. I called 3 weeks later. Was left on hold, then hung up on and then rudely told it was here.<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Douglas Nissan of Orange:
NO I WOULDN'T RECOMMEND THIS DEALER!

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