Dreher-Holloway BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dreher-Holloway BMW:
Owning a BMW is expensive, so high prices at a dealership should be expected. Other than that, I find myself very satisfied with the service and treatment I receive at this dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dreher-Holloway BMW:
I bought a new 330xi from this dealer last fall. This was my 3rd new xi bought there. Unfortunately, IRA has bought the dealership from Dreher-Holloway. They failed to disclose any of the widespread problems with the run flat tires.
To this very date they deny all the problems. If you compalin loud enough, they might give you a new set of run-flats but only as a "good will" gesture. It doesn't correct the real problems associated with BRIDGESTONE RUN FLATS and/or the xi suspension system. They are as follows:
*Rough, unforgiving ride on any road surfaces that are not smooth. *The tires quickly cup & wear unevenly. Between 3,500 & 5,000 miles the tires become unbearably noisy, requiring replacement. ($1,000 per set) *These tires have a much higher number of flats that cannot be repaired only replaced at $250 per tire. *You have no spare or tools (no space). You may get stuck somewhere for 2 or 3 days since there tires are not stocked by tire dealers. Three weeks after I got the car, I had to go rent a car to get to work since even IRA did not have a tire in stock. I actualy went out and bought an extra tire, so I wouldn't have a repeat problem.
This dealership is good only at denying any problem exist and being surprised that you did not expect low mileage from these tires.
I feel totally decieved by IRA and greatly resent their attitude from a sales & customer service standpoint.
I recommend that you go elsewhere and do your homework on the run-flat tire issue.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dreher-Holloway BMW:
The sales experience aside, this is a great place to get your car serviced. The saleguy was a saleguy. I knew more about the car than he did and I didn't find him overly friendly. But, hey.<br><br>The service department is fantastic. I had problem with my convertible top so I took it in. They told me no problem, it's under warranty and fixed it. It turns out it wasn't under warrant - they'd made a mistake. Did they try to bilk me for it? Nope. They sincerely apologized and ate the labor and 1/2 the cost of parts. Anyone can make a mistake but to own up to it like that is a true sign of character IMHO.<br><br>If I ever buy another BMW it might not be from these guys but they will get my business on the service side.<br>

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