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Dry Ridge Toyota

9 Taft Highway, Dry Ridge, Kentucky 41035
Sales: (859) 824-9200
Service: (859) 824-9200
Parts: (859) 824-9200

Makes: Scion|Service Center|Toyota
 
Excellent
86% Recommend

Overall Rating 4.5

112 Lifetime Reviews

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Dry Ridge Toyota
112 Lifetime Reviews
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Reason For Visit
Sales (New)

"new camry"

camry I bought a new camry in april 2013 and they done after market protectant on it and destroyed the paint after 6 months of trying to get them to fix it I took it else where and traded it and lost 7,000.00 dollars on it so I would not recommend them to anyone because they will not take care of any problems

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Sales (Used)

"Owner and General Manager were very unprofessional."

I purchased a used truck here. The salesperson I talked to was very professional and helpful, and everything was going great, until the owner and general manager started yelling and cussing at an employee who had apparently made a mistake and told a customer wrong information on a vehicle. They were yelling at the employee and even called him some names I'd rather not repeat. All this was going on right there in the showroom for everyone to hear! I felt so bad for the employee. I stopped another sales person and asked who the two guys were who were yelling at the employee, and he said, "Rob Marshall (owner) and Matt Sensel (General Manager)". Maybe I'm a little old fashioned, but seeing and hearing this was enough to completely turn me off from this dealership. I will never spend another cent here. If an owner will treat his employees this way, how much do you think he really cares about the customer?

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Reason For Visit
Sales (Used)

"These 5 star reviews must be from employees.."

Bought a cert.pre car and they put tires on it that already need to be changed-owned it for < 6 mos.Also stole sunglasses.

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Employees dealt with

Matthew - used dealership side


Reason For Visit
Sales (New)

"Excellent Experience"

I found the car on autobuytel.com. When I called it was no longer available. Jeff told me what one was available, price, etc. It was a 2014 Toyota Yaris. Having checked other dealers I knew the price was excellent. They are entitled to make money. We were down to our last very old car, 1995 Nissan Sentra which stopped running the day before. We chose not to put more good money after bad and had no way to get there, Jeff offered to pick us up at our convenience in that car which had 13 miles on it so my husband could drive it back and see what he thought. Very impressed. So we bought it through GE credit at a very low interest rate. Bought it on Sunday drove it home a round about way. Drove today very happy. Tomorrow I take it in for the underbody treatment, etc. and will be given a loaner to use. This, so far, has been my best experience at a dealership and I have known the owners of several and we were treated better here than anywhere else. I highly recommend the dealership and Jeff. And if things change, I assure you I will be back to express a different opinion. When service is very good or bad, I call, write, etc. It is sad to only see the negative. Just saw the last question. Normally the relationship would be the most important. At this point it was the speed of service and finding that there is a Toyota dealership where we are moving as it is a nationwide warranty.

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Jeff Huffman


Reason For Visit
Service

"worst experience ever"

they destroyed the paint job on my new camry and then said they could not make me happy and I was stuck with it I finally traded it in with 12000 miles on it to another dealer for a new car I lost 7000.00 dollars on the car I wouldn't tell anyone to buy or get anything serviced from dry ridge Toyota worst dealer ship ever

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sales, customer servic and general maanager


Reason For Visit
Sales (Used)

"They lie "

On 5/9/14, my girlfriend and I arrived at dry ridge Toyota after a 3 1/2 drive from Tennessee to see about a FJ Cruiser that was advertised on the internet. The sales person was named Gabe and he was nice at first but soon found out he was very deceitful. Test drove the car but had rust underneath side of the car. They brushed it off as a metal flaw which is on most 2007 models. After giving them $2,000 cash as a down payment and drove back to Tennessee to get financing. Our bank officer informed us it had been in two accidents and the odometer was tampered with. The odometer read 200,000 miles and two days later read 107,000. It was in a front right collision and a left rear collision. When confronted with the issues they denied ever having knowledge of those events despite the fact it was clear on a simple carfax report which they had. After telling them we no longer wanted the car they pressured us to reconsider and offered payment options. After fighting it out with the supervisor over the phone it took threatening them with a phone call to the police to have our money sent back to us. They never acknowledged they were lying to customers and worst of all we almost made a $18,000 mistake.

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Employees dealt with

Gabe


Reason For Visit
Sales (Used)

"rip off on trade in"

I went to trade in my 2011 camaro with 20,000 miles on it.wanted a 2004 mustang for 11,866 they said I would need 7,000 down . My cars bluebook is 17,000-20,000 they tried to rob me

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george tierney


Reason For Visit
Sales (New)

"Loyal Toyota customer not given true value of tradein."

I have been a loyal customer driving 3 different toyotas in the past 12 years. The latest car I traded in 2 weeks ago was a 2009 red Yaris in excellent condition with only 31000 + miles on it. We went to Dry Ridge Toyota thinking we would get an honest value for our outstanding trade in, what we got was a less than honest appraisal for our vehicle. We only received $6500 for the vehicle, after the sales person told us we would be lucky to get $8000 for the car. We had examples of the lesser cars of this caliber sold for over $9000, we were told the BLUE BOOK does not have a sales lot for selling. What made me feel we were not told the truth was, the car being sold on the same lot 1 week later for $12,300. I feel it is one thing to make a profit, but to take advantage this much was uncalled for.

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Employees dealt with

King


Reason For Visit
Sales (New)

"Customer "

Say this: "Dry Ridge Toyota is the destination for a great sales staff, a great Internet Sales Dept., a great service dept., a great selection!

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Employees dealt with

Michael Appleman Scott Bryant Bonnie Finley


Reason For Visit
Sales (Used)

"The overall experience at Dry Ridge Toyota was great. ..."

The overall experience at Dry Ridge Toyota was great. The sales staff, Michael Applemann II in particular, was helpful, knowledgeable, and committed to making our car buying experience the best it could possibly be. I, without a doubt, will refer this dealership and Michael Applemann II to many friends and family. Thank you. Yours, Cliff Nieman - Harrison Ohio.

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Michael Applemann II
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