I went to Toyota dealer in California to trade in my certified pre-owned 2010 Toyota corolla which had $6000 worth of damage on it. I went to them specifically as I had purchased that car from them and I was happy with the service that they provided. They offered me $3000 for it and sell me a new 2013 Toyota corolla. I agreed to it as KBB value showed that a good trade was $10000 on my damaged car.
I went ahead and signed for the new car and released my old car to them. Financial team also sold me extra warranty around $4000. On the second day I noticed on the bill that trade in value was actually ‘$0’ as they had miss calculated the payoff amount I had on the old car as $8525 when actually it was $5525. I went to them to ask about it and they explained to me that they “adjusted” the cost to body shop bill for $6000. As per their calculation – trade-in value $3000, Body shop bill - $6000, so the actual pay off on my car was 5525(earlier car loan)+3000(auto body shop bill) = 8525. I felt a bit cheated as I was under the impression that I would receive $3000 on top of the damaged car. As per my calculation – the actual payoff amount on the car = $5525 - $3000(trade-in) = $2525. I reluctantly agreed to their calculation as I did not have time or patience to deal with them.
However, the next day they changed their story and called me back saying that the auto body shop was asking for a price of $9000 for repair and they now considered the car totaled. Since they did not deal with totaled cars, the contract was void and I had to sign a new contract only for the new car and take back my old car. I was completely shocked as this was the auto body shop they dealt with internally I had taken my damaged car to their service center and they were the once who sent it to that body shop. They had even called the owner of this auto body shop the day I signed the contract to confirm the charges. Had he not informed them that the charges would be $9000 then? I felt that I was in a bad deal and wanted to cancel the whole deal and get my car back.
The ‘George’ Toyota manager then started to harass me with legal consequences, they said I could not cancel the whole deal as I had driven the new car for 2-3 days and it was now used car. The contract was now void as I had traded in a totaled car which was a wrong thing to do and will be punished by “California law”! I had only one option left and that was to sign a different contract for the new car and accept my old car which was still at the body shop. I felt cornered and since I had no idea what to do in this case, I signed to contract as he insisted to do it on spot, he could not wait for me to think about it and get back to them. Their lawyers would file a case and there would be legal consequences even for 1 day. Completely overwhelmed, I signed it. The next day I incurred the charges for keeping the damaged car at the body shop for 1 week, towing charges and got my damaged car back. The whole deal was an ordeal for me and my wife. We trusted them exclusively. My pre-owned Toyota corolla 2010 was purchased from them and when the damage happened, I went to them and they took it to the body shop which they dealt with internally. It is starting to feel like the whole deal was preplanned by them. I had clearly mentioned that I would go for a new car only if they gave me a good trade in price. Now, not only do I possess the car that was damaged with $9000 worth of repairs as per the body shop estimation, I also have a new Toyota corolla 2013 for the full price which I did not intend to own or purchase.
The irony of it all is, we'd have gone with the new car on that day even if we were told the truth that our car would be totaled. We trusted Jojo, whom we'd dealt with before, and knew that he'd understand and offer us something we'd like. The manager "George" or whatever his name is, didnt have to do the "Bait and Switch" with us, especially with that drama of asking us take all our stuff out of the new car and hand over the keys because we didn’t sign the new contract then and there at 9 pm in the night. On top of it, he told me that B&S would charge us nothing as they hadn't performed any repairs.. They charged us $400 for keeping the car with them for 7 days! The feeling of being cheated on and lied to... I guess one has to experience it to know it.
Is there any way to claim for compensation or file a case against them for pulling such a trick on me? I would appreciate any counsel that you can provide.

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I went to Dublin Toyota because I needed a replacement tire (blown tire on the freeway). As a walk-in appointment I was greeted immediately and arranged for my tire replacement. They said they could complete the work in a couple of hours even though they were seriously busy that day. My service technician, David Kay, was great! He was very professional, friendly, and efficient. I was very impressed with the overall experience. The work was completed on time and at reasonable cost. Thanks to David and Dublin Toyota.

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From the moment I started working with Louie he was nothing but helpful. I was told by a tire dealership (not Toyota) that I needed 4 new tires. Louie and another person in service measured the tread depth and said that I was given very wrong information. I did however have a screw in one tire. They were great about getting it fixed that day even though I brought it in at 4:30 pm. He was understanding that I had children to put to bed so he got my vehicle back to me within 2 hours and it was even washed! Thank you Dublin Toyota! This is not the first time I've had to take my Sienna in and every time I get great service!!

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Louis Lanza was amazingly helpful with my service visit. He took the time to listen to the problem description, worked with Atma to get an accurate analysis of the problem, made sure the problem was addressed completely, and then went the extra mile to make sure I was happy with the service work.

Atma was very attentive when I described the symptoms to watch for before we went on a test drive, and was very patient during the test drive to find the symptoms I had described. He then provided a very detailed analysis to Louis to write up, which resulted in the problem getting fixed well.

I am extremely satisfied with the service, and am very happy with my interactions with both gentlemen.

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Louis was friendly, prompt, and got my problem attended to within 45 minutes. My (quick) repair went exactly the way I wanted, and faster than I had hoped.

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Call in an emergency because my sons car would not start. Spoke to Louis. Let him know that the car was being towed in. He called me when it arrived and kept me posted throughout the day.

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Since I acquired my 2011 Rav4 last November, I have been getting it serviced at another Toyota dealer due to some previous unpleasant experiences at Dublin Toyota even though I live in Dublin. However, yesterday, after running over something on the highway, I drove my car into Dublin Toyota's service bay out of desperation. Louis Lanza came out to greet me after I had been told that someone would be out shortly. I showed him a piece of rubber that was hanging down and he quickly ran to locate a wrench to fix it on the spot. Apparently, I had run over something that dislodged the mud flap for my left rear tire. Louis secured it back on and sent me on my way. Crisis averted!

I will definitely be contacting him for my next service appointment, coming up shortly.

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I took my car in for routine maintenance that was fully taken care of in advance by the Toyota Care package. The car was purchased here and they were excellent at working with me on payments and not pressuring me into a deal beyond my means. Even though I'd already paid for the Care package, they never once treated me any different from a customer they'd be making additional money from. They were friendly and quick and I will continue to go here as long as I am able.

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Everybody in this dealership is very helpful. No one in the dublin dealership was rude in anyway and every time I go there I'm handled in a professional way.

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Louis was very helpful during a stressful time for me. He explained things very clearly and was very professional. When someones car does not work, it is very inconvienient; because of the service I got from Louis I was able to relax and know that he had things taken care. Thank you, Toyoto, Louis Lanza for your outstanding service.

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