Dugan Chevrolet

Dugan Chevrolet
183 S County Road 525 E
Avon, Indiana 46123

Sales: (317) 745-6444
Service: (317) 745-6444

Manufacturer: Chevrolet


Most Reviewed Employees
Travis Asbery Travis Asbery
Salesperson
Laura Belledin Laura Belledin
Sales Manager
Gary Thompson Gary Thompson
Salesperson
Aaron Glaze Aaron Glaze
Salesperson
Jim Crosley Jim Crosley
Salesperson
Rusty Lasley Rusty Lasley
Sales Manager
Allison Catt Allison Catt
Salesperson
Tom Belledin Tom Belledin
Salesperson
Mike Mills Mike Mills
Sales Manager
Diane Waterman Diane Waterman
Service Manager
Need a New Car?

Dealership Amenities
Customer Lounge Area
Children's Play Room
Free WiFi
Free Drinks
Free Coffee
Vending Machines
Cable TV
After Hours Drop-Off
Drive-In Service
Express Service
Parts Store

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 12:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
60 Reviews
Dugan Chevrolet

Overall Score: 5 Star Rating4.9



About Dugan Chevrolet
Certified: Dugan Chevrolet
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Dugan Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Dugan Chevrolet
At Dugan Chevrolet Pontiac, please review our extensive inventory of Chevrolet and Pontiac cars, trucks, and SUV's, including the Chevrolet Corvette, Chevrolet Tahoe, and Pontiac Solstice. We work hard to get you into the vehicle you have always wanted. That new Chevrolet, Pontiac is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Avon, Indiana.

Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Dugan Chevrolet Pontiac, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Avon, Indiana facilimore
ty.

Dugan Chevrolet Pontiac service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Dugan Chevrolet Pontiac service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.

At Dugan Chevrolet Pontiac, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
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indysims
5/10/2012 5:56:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Walt Naylor

My Review of Dugan Chevrolet:
We purchased a used vehicle for our daughter and opted not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully expected to pay for the repairs ourselves, because we knowingly chose no warranty. The service department consulted with the sales department, and the decision was made by Dugan to make the repairs at no cost to us because it had been less than a week since our purchase. Dugan Chevrolet utilizes responsible business practices, and they are committed to the community they serve. We have previously taken our other cars there for service, and will continue to do so in the future.

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Jeff Keeler
5/7/2012 8:42:04 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Thompson

My Review of Dugan Chevrolet:
I have been buyng from Dugan Chevrolet since 1996. I have always had great experiences at this dealership and their service department and dealing with Gary Thompson. Gary has always been very helpful in any way he can and takes great pride in working at Dugan Chevrolet and working with his customers. Gary has always followed up with me after the purchase to make sure I am satisifed which has always been the case. I would highly recommend this dealership and Gary Thompson and giving it a 5 star dealership rating. For myself I can only say Hats Off to Dugan Chevrolet and it employees and to Gary Thompson. I am looking forward to my next purchase in a couple of years and it will be at Dugan Chevrolet. THANK YOU DUGAN CHEVROLET AND I WILL BE BACK.

Sincerely,
Jeff Keeler

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Ringis
4/20/2012 1:22:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Allison Catt

My Review of Dugan Chevrolet:
Allison was was abolutely wonderful! She came in on her day off to finalize everything with me since it was the only day I could come back to purchase the vehicle. I purchased a wholesale car and she was very detailed in describing what "wholesale' meant. The service department was very detailed in what was wrong or what the recommended for the car I bought. Andrea in the internet department was also very friendly and helpful. I would highly recommend purchasing a vehicle from this dealership and I hope they have another great used car come through that I am interested in. Great service at this place!!!

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THEZOC
4/7/2012 1:15:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Blanck, JR Dugan, Diane Waterman

My Review of Dugan Chevrolet:
WE HAVE BEEN DEALNG WITH DUGAN CHEVROLET FOR YEARS. WE JUST RECENTLY PURCHASED ANOTHER CHEVROLET MALIBU WITH SALESPERSON DAVE BLANCK. IT IS ALWAYS A PLEASURE WORKING WITH HIM, BECAUSE HE IS SO WELL INFORMED ON EVERY ASPECT OF THEIR VEHICLES.
ONE OF THE MOST IMPORTANT THINGS WHEN BUYING A VEHICLE IS, AFTER YOU DRIVE IT OFF THE LOT IS THE SERVICE DEPT. I COULD TELL YOU FROM 40 YEARS OF EXPERIENCE LIVING IN NEW YORK, ILLINOIS, & NOW LIVING IN INDIANA FOR THE PAST 11 YEARS. DUGAN'S SERVICE DEPT IS WITHOUT A DOUBT THE MOST PROFESSIONAL & CARING. SERVICE MANAGER DIANE WATERMAN IS ANOTHER ASSET TO DUGAN FOR ALWAYS BEING SO PATIENT & GETTING THE JOB DONE. IT ALL COMES DOWN TO HOW THEY CONDUCT BUSINESS. THE GM JR DUGAN IS PART OF AN INCREDIBLE FAMILY WHO HAVE BEEN A PART OF THE COMMUNITY FOR YEARS. THAT IS WHAT SEPARATES THEM FROM ALL OTHERS, THEY ALL TREAT YOU LIKE YOUR FAMILY.

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juliehendrix
4/5/2012 4:03:23 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Dugan Chevrolet:
BEWARE of the SERVICE DEPARTMENT! I just moved to Avon. I took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it was a known issue with my year and model and there was a recall but it was out of warranty but they would be happy to fix it for $4000-5000! Upon suggestion of an Andy Mohr FORD service manager, I took the truck to Andy Mohr Chevrolet. As SOON as I pulled up with white smoke billowing out of my truck they said is that a 2004. Known issue. Even though I was slightly out of warranty they went the extra mile to negotiate with GM because of my low mileage and fixed my truck for free, courtesy of GM. GM will pay for diagnostics on a known issue and they suggested I ask for my money back from Dugan. OF COURSE Dugan kept the only $102 I will ever pay them! They dropped the ball and never picked up the phone to call GM which would have cost me $5000 just because THEY DON'T CARE ABOUT CUSTOMERS!

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mikegaloozis4311@comcast.net
3/21/2012 11:23:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Aaron Glaze, Mike Mills

My Review of Dugan Chevrolet:
Vey Good customer service and Aaron was very helpful in answering all my questions that I had...The whole staff at Dugan was helpful, and they truly respect the customer....

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smithfamily
3/17/2012 12:18:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Allison Catt

My Review of Dugan Chevrolet:
They were friendly and great people to help with my used car purchase. the sales staff never pushed me for a sale, and let me look without any pressure. I will be going back to buy my next car there.

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Rick Hampton
3/8/2012 5:26:36 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rusty Lasley, Jennifer Lee, Gary Thompson

My Review of Dugan Chevrolet:
I purchased a used Corvette from Dugan. I'm a Canadian and had been searching for almost 2 years. When I contacted Dugan I corresponded with Jennifer Lee from their internet marketing and then was met by Gary Thompson (sales) at the airport. I was introduced to the owner, JR Dugan. The car was already up on a jack in the shop so I could check it out - a mechanic came over to lend me a flashlight. I ended up have a lot of correspondance with Rusty Lasley - the finance guy. We made the deal on December 13th 2011. The car got to me in Canada about a month later. The hold was getting the wire transfers of money set up and cross border logistics; certainly not Dugan's team that delayed this. They were very patient. We had a little glitch in getting the second remote / key fob to me but Dugan made sure all was right in the end.

These guys are good!. Everyone has been so professional, responsive and courteous to deal with They're honest, deal straight, have great values as a company and have left me wishing they were in my home town in Canada. I may just drive to Dugan for Servicing this summer.

By the way, the car is excellent.

I'll proudly keep that Dugan sign on the back of my 'Vette!

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phendee
3/1/2012 9:57:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rusty Lasley, Gary Thompson

My Review of Dugan Chevrolet:
Gary worked very hard to get me the deal that I was looking for. He gave me several options to choose from and explained each one in detail. He went out of his way to make sure I was happy with the purchase. I have bought many cars from Gary and Dugan Chevrolet and will always get my cars from them.

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lmgood
2/29/2012 5:27:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Aaron Glaze

My Review of Dugan Chevrolet:
After our first visit with Aaron, I specifically went back to buy from him because out of all the salespeople we visited, he was the most thorough and didn't use jargon. He seemed to find that perfect balance of respecting the customer while assuming the customer knows nothing. He even stayed late to accommodate our schedule and never rushed us through the delivery. He remained very neutral and the husband and I disagreed, and he worked hard to find the car I wanted when I didn't settle for one on the lot. I will recommend him & Dugan to anyone looking for a new vehicle!

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