Dulles Motorcars

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dulles Motorcars:
My husband and I were looking for a new vehicle with a good price tag. we found a Kia on the website and I started researching the vehicle. I then sent my finance application and requested a quote online. i was promtly contacted by Angela. She walked us through almost the entire process via email and when we got there she was waiting for us. took a test drive with us, made my husband and i feel comfortable with the vehicle we were buying. Paulina in finance was wonderful, she told us our options and worked with us. she even waited for us to see if we could get a better interest rate through a bank (she ultimately got the better deal for us). They have a very non-pushy laid back dealership. the only complaint that I had was waiting for the car to be prepped. This took a long time however, they helped us clean out our messy car that we traded in (they gave us a great deal on that considering we only had that for 6 months!). Thanks for making this great and we will be back!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dulles Motorcars:
Having read a couple of negative reviews, I was expecting the worst, but I really felt like this dealership made the process as painless as possible. Our salesman, who we had communicated with via phone, after seeing a particular car advertised, returned our call, we found that were able to go see the car while he was there, but he was accommodating about arranging for someone else to help us, if we were unable to do so. There was a ready answer for all our questions and the car was nicely gone over and readied for sale, unlike some we'd looked at at another place. Another pleasant surprise was the ease with which the financing process was completed. The options were ready for us to look at before we entered the finance person's office, (Paulina). Extra warranties and services were offered, we didn't take most of them, but there were no high pressure scare tactics. I would recommend this dealership to anyone.
The Wrights

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dulles Motorcars:
I late March of 2007 I came to Dulles Motorcars and test drove a 2007 Jeep Grand Cherokee SRT8.

At about 10 AM, I entered into the financial office of Dulles Motorcars and remained their for about 2 ½ hours as we negotiated the interest rate on the vehicle I decided to finance through the dealship, my trade in value, etc.

At the end of the meeting, it was VERBALLY agreed that the interest rate on the vehicle would be 7.5 % and the sticker price being financed would be $42,000.00, knocking about $4,500 of the original purchase price. A 100K warranty and service agreement (free oil change) were also added to the deal. I was offered $19,000 for my trade in plus I put $1,000 down on a credit card, leaving my balance to finance to be $22,000

Once the VERBAL agreement was met, contracts were quickly drawn up and signed by both parties since we were both eager to get out of that office and I was already really late for work as it was a Monday morning.

I received my first statement for the 1st payment on my Jeep. As part of the contract negations, I had a 3 month no payment option, so I was not receiving a bill for the lean on the vehicle while it was in and out of the shop for some transmission problems.

It was then that I realized that the finance department had written up a contract for a for an interest rate of 8.5% and NOTHING was taken off the sticker, leaving the balance I owed for the Jeep to be $29,000 as opposed to the $22,000 I was expecting.

The contract was typed up with different numbers than what was VERBALLY agreed upon and the finance department was betting I would not check the contract before signing it since I had been in the office close to 3 hours and was late for work. Their gamble paid off.

The 2 mistakes I made that morning were signing a contract before reading it and having faith in another person that when they look you in the eye, shake your hand, and agree on terms to enter a contract, the other person will honor the agreement and be honest. This is not the case with the Dulles Motorcars financial department.

I knew I legally had no leg to stand on since I had signed the contract. I wasn’t upside down in the vehicle so I took the vehicle to CarMax and had them by it from me, which paid off the lean on the Jeep and they wrote me a check for the difference because I refused to pay one penny of interest on a loan that was negotiated so underhandedly by the dealship

I estimate I lost $10,000 on this vehicle nightmare

When my credit was run by Dulles Motorcars once it was agreed I would finance through them, I had a credit score of 821. The reason I have such a high credit score is because I manage my money well, pay my bills, and honor all financial contracts I enter.

My reason for taking the past few months since this ordeal to file claims against the dealership with Chrylser-Jeep, the BBB, and countless consumer advocate organizations is because I WAS LIED TO by the finance department and, as a result, lost $10,000!!!

I plan to tell all of my family, friends, and basically anyone I come in contact with when the conversation of cars come up to avoid this dealership at all costs so the same thing does not happen to them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dulles Motorcars:
My son went to this dealership to purchase a used Jeep Liberty. The sales person negotiated a purchase price that eventually ended up with the floor manager (Greg Poe) finishing the negotiations and then left. My son was sent to the Finance Director, Henry Ifeora (a very nice gentleman), to complete the transaction. My son had a firm belief that the deal included tax, tags, etc. as well as a promotional T.V. and the Finance Director asked the salesperson who confirmed that my son's understanding was correct, so the paperwork was completed and the purchase finalized. The next day, my son was called back to the dealership and told that there had been an error and if he wanted the T.V., he'd have to redo the contract for an additional $200, because they said the deal did not include title tax and fees. My son begrudgingly signed the new contract in order to get the T.V. with the $200 to be added to the financing. The new contract was written by the floor manager and showed a $200 deposit but an additional $200 financed, which my son mistakenly thought it was just the $200 that was to be financed. The floor manager called my son the next morning demanding the $200 in cash and when my son stated that he did only agree with the additional $200 provided that it was included in the financing, the floor manager cursed at him and told him that he was not a man of his word. At this point, I decided to intervene, so called the floor manager. I started calmly speaking over the phone with the floor manager and asked what happened and he immediately told me that my son had "selective amnesia" (which I take as a fancy term for lying) and that this entire situation was his fault. I told him that this could not be my sons fault, he again repeated the "selective amnesia" routine. I responded quite angrily that my son could not be held responsible for their paperwork or the communication within their office. At this point, the General Manager took the phone and tried to convince me that my son was only paying the additional $200 that was agreed by him personally and for some reason refused to acknowedge that a $200 deposit added to $200 additional amount financed didn't equal $400 more for the dealership. After much conversation, I decided to drive 200 miles to meet with the dealership. During that meeting I reviewed the paperwork and indeed the contract did show not the $200 that everyone there tried to convince me was all the additional my son was paying, but there was the $200 deposit plus the amount financed was increased by an additional $200. Although, there was reluctant agreement from the Finance Director that my son was indeed financing the additional $200, but he had signed the contract promising to pay an additional $200 deposit. We wrote the check, but I definitely feel that they intentionally took advantage of a 20 year old individual by verbally agreeing to a deal, then making the new contract look like the $200 deposit was the same as the $200 financed. This experience was horrible and would never recommend this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dulles Motorcars:
My son went to this dealership to purchase a used Jeep Liberty. The sales person negotiated a purchase price that eventually ended up with the floor manager (Greg Poe) finishing the negotiations and then left. My son was sent to the Finance Director, Henry Ifeora (a very nice gentleman), to complete the transaction. My son had a firm belief that the deal included tax, tags, etc. as well as a promotional T.V. and the Finance Director asked the salesperson who confirmed that my son's understanding was correct, so the paperwork was completed and the purchase finalized. The next day, my son was called back to the dealership and told that there had been an error and if he wanted the T.V., he'd have to redo the contract for an additional $200, because they said the deal did not include title tax and fees. My son begrudgingly signed the new contract in order to get the T.V. with the $200 to be added to the financing. The new contract was written by the floor manager and showed a $200 deposit but an additional $200 financed, which my son mistakenly thought it was just the $200 that was to be financed. The floor manager called my son the next morning demanding the $200 in cash and when my son stated that he did only agree with the additional $200 provided that it was included in the financing, the floor manager cursed at him and told him that he was not a man of his word. At this point, I decided to intervene, so called the floor manager. I started calmly speaking over the phone with the floor manager and asked what happened and he immediately told me that my son had "selective amnesia" (which I take as a fancy term for lying) and that this entire situation was his fault. I told him that this could not be my sons fault, he again repeated the "selective amnesia" routine. I responded quite angrily that my son could not be held responsible for their paperwork or the communication within their office. At this point, the General Manager took the phone and tried to convince me that my son was only paying the additional $200 that was agreed by him personally and for some reason refused to acknowedge that a $200 deposit added to $200 additional amount financed didn't equal $400 more for the dealership. After much conversation, I decided to drive 200 miles to meet with the dealership. During that meeting I reviewed the paperwork and indeed the contract did show not the $200 that everyone there tried to convince me was all the additional my son was paying, but there was the $200 deposit plus the amount financed was increased by an additional $200. Although, there was reluctant agreement from the Finance Director that my son was indeed financing the additional $200, but he had signed the contract promising to pay an additional $200 deposit. We wrote the check, but I definitely feel that they intentionally took advantage of a 20 year old individual by verbally agreeing to a deal, then making the new contract look like the $200 deposit was the same as the $200 financed. This experience was horrible and would never recommend this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dulles Motorcars:
Went in to look at a used car. It took 5 employees to find out what the factory warranty on a Subaru is. And the last one had to make a call to confirm. You'd think people working at a Subaru dealer would know that fact. Their attention to detail was poor when preparing the car for sale, as there was a cheap aftermarket lime green pedal cover left on from a previous owner (hinting at teen-age racer).

Rick wouldn't give clear answers when I asked him questions about the past of the car. I asked for a CARFAX, which they supplied. The car had 3 previous owners and had been in an accident (only 3 model years old). The car had been sold at auction by 2 different dealerships. This hinting at their inability to sell the car, so they dumped it. He tried to dance around those facts. I found out later that the car had also been stolen TWICE, but it seems that Rick tried to distract me with the minor accident.

Their final offering price was way too high for a car with that history. The manager wasn't very personable for someone trying to sell a car. Stay away from this dealer, they will lie through their teeth to sell a car. And an overpriced one at that.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dulles Motorcars:
After dealing with many different dealers, I ended up buying my car from Dulles Motorcars after speaking with the sales manager, Keilan. He was by far the most honest, gracious manager in the business. He never made us feel like we were just another customer. Go see him if you're interested in a Subaru, Kia, or Jeep.

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