Dutchess Chrysler Jeep Dodge

This dealership had many choices. I felt especially cared for by the sales associate, Stacey. She seemed very interesting in getting things right for me and finding the perfect car. I felt especially cared for by the sales associate, Stacey. She seemed very interesting in getting things right for me and finding the perfect car. More

Stacey really helped me find the best truck. I will definitely be going back there. I will definitely be going back there. More

After reading about 25 reviews all of witch are negative I seen that the owner has no idea of how the customers are being treated, when all he can say is I'm sorry give me a call to get to the bottom of th I seen that the owner has no idea of how the customers are being treated, when all he can say is I'm sorry give me a call to get to the bottom of this, what he fails to realize is that he or someone change the company's website and a lot of information about the customers was left out so when, say someone that had been a customer for more 5 years no information about that person is available, but instead of checking out the system the owner rather listen to the same people that are causing the problem and that's why I'm going someplace else, I sold a vehicle that came from a nother dealer and when I asked they refused to answer, so, so much for customer service and when they do give you you are told about the survey and then you are told nothing less than a 10 is acceptable, boy how I wish I could get a survey to do, just hope that can reach at least one person today. More

They did not have the vehicle advertised. And didn't know when or where it was posted. (Cars.com). First communications I found out were an automated "Charlie". When calling dealership I wa And didn't know when or where it was posted. (Cars.com). First communications I found out were an automated "Charlie". When calling dealership I was advised of that. They offered to get me off mailing list which didn't happen. I'm still getting e mail about the vehicle they don't have. Really poor experience with this dealership. I would have driven the six hours to go there if they had what was advertised five or six times on cars.com. very unhappy! More

Brought car in for service for a few things covered under warranty and a few service things. I paid over the phone as I wasn't able to get there in time but I was assured that the items were taken care of. I warranty and a few service things. I paid over the phone as I wasn't able to get there in time but I was assured that the items were taken care of. I picked up my car and was shocked of the amount of bird xxxx all over my car. It was like they were feeding laxatives to the birds. Next was the mileage of the car. On the paperwork it states a certain amount out. Well it was 16 miles over that amount on the dash. Joy ride? Maybe. But really pissed me off was they left their lunch receipt from subway on my floor for the day before. I went inside to speak to someone but no one from service was there. Only from sales. I stood at their front desk awaiting for them to stop and acknowledge I was standing there waiting to address my issues. But they continued to talk amongst themselves. I spoke aloud asking for a manager and a Brian from sales manager stated to speak to a girl at the register. I explained that there wasn't anyone there and was told by him that they have nothing to do with service. I said I have issues that I would like him to see since he was a manager. Again was told he has nothing to do with that department. That's why they have hours written on there. My point is what happens to customers that can't be there for pick up. What you just brush them away? Along with the other issues my car was not repaired completely. The main reason I came in was not fixed. Unacceptable. More

Shady shady shady! Young kids as salesmen, mgrs who hide and low ball you. Terrible service, no parking, long waits, high prices, worst in Hudson Valley go to Middletown or Kingston or Danbury and low ball you. Terrible service, no parking, long waits, high prices, worst in Hudson Valley go to Middletown or Kingston or Danbury More

The service department staff does a wonderful job; however, Teresa, by far, represents the true meaning of service. Her communication skills as well as her attribute towards public relations brings th however, Teresa, by far, represents the true meaning of service. Her communication skills as well as her attribute towards public relations brings the vehicle service department to an optimal level. Teresa is a hard-working representative who always greets you with a smile. More importantly, I truly believe that she is an essential asset to Dutchess Dodge. More

I see other have had the same bad experience-though Joe there is a very nice salesman. The dealership itself advertises false ads to get you to come in and then does the classic "Bait & Switch" and states there is a very nice salesman. The dealership itself advertises false ads to get you to come in and then does the classic "Bait & Switch" and states we don't have that car in the national Dodge ad for 2021. Would not recommend to deal with them. More