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Dutchess Dodge

Manufacturer: Dodge
Dutchess Dodge
Rt.9
Poughkeepsie, New York 12603


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Twenty-Four Month Rating: N/A

About Dutchess Dodge


blam133
4/30/2004 2:28:36 PM

Reason for Visit: Service

I recommend this dealer: No

My Review of Dutchess Dodge:
Took delivery of a 2004 Chrysler Pacifica on 2/27/04. On approx 3/25/04 we tried the A/C because of a planned trip to S.C. on 4/3/04. The A/C blew ambient air. Took it to our salesman and he agreed there was a problem and made an appt w/service. Service called and said &quot;WE HAD AN ACCIDENT WITH IT &quot; , the condenser was punctured and they would not warantee the service. <br> WHAT? 1700 miles on a $36,000.00 car 4 weeks old and Dutchess Dodge wont stand behind thier product. This experience of poor customer service confirms all the negative we later heard of this dealer...unfortunately after the purchase. This experience also took away ALL the joy and excitement of buying this new car...it's just another car with a problem!<br> I will give credit where credit is due, the &quot;purchase experience&quot; was a pleasure! Too Bad the service sucks!

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