My Review Of Duval Ford:
I live in Savannah, GA. It is about two and a half hours away from this dealership. There are about 40 dealerships locally and probably hundreds between us. i found the Jeep i was looking for on Cars.com and it was a Jeep Wrangler X located at Duval Ford. i had been talking to several dealerships prior to calling Duval. When i called a Jim Brown. It was refreshing to hear a car salesman not pull the ole "just come on in" or "i cant really tell you anything until you get here" tricks. Being a buyer from several hours away, Jim actually encouraged me to NOT drive down until we had something in writing from them because he did not want me to waste my time or money. We managed to handle everything via email and phone. This was shocking! Well, the Jeep i wanted to buy from Duval was priced a tad out of my budget, but very competitive with the rest of the market. That is when Jim explained to me Duval's pricing system. Sometimes prices go up a little, sometimes they go down a little. They actually price thier cars based on daily market value, instead of putting some ridiculously high number on there just "negociate" down if the buyer is smart enough to do so and if not the buyer gets ripped. I felt from the very second he picked up the phone that he had MY best interest in mind. it almost seemed as if he was my agent or attorney fighting for me to the dealership not the other way around. Nonetheless, i could not afford the Jeep. i went on to look at other dealers and just felt like i was being taken for a loop. i received a email from Jim saying my Jeep of interest was down in price a bit, but still beyond the thresholds of my budget. Four weeks passed and i received a personal phone call from Jim saying that the Jeep i wanted was actually at a point to where i could purchase it and stay in my budget. If i was still in the market, we should talk. Jim was professional, funny, and made the car buying experience an absolute pleasure. Needless to say, Jim (keeping his word) emailed me a complete Purchase Agreement with a signature and promised if i made the journey South nothing would change. I drove down Saturday, test drove the Jeep, handed him the deal that was emailed and the only one thing changed. You see, after i had hung up the phone with Jim late Friday night after agreeing on an interest rate and price, something funny happened. When i got to the dealership to sign the papers, the interest rate was not correct.......it was lower!!! Apparently, Jim and the staff at Duval Ford went to bat with the banks, while i was driving to Jacksonville that morning still trying to get me a better deal even though we had already agreed on a deal. And they did! I promise, it is in anybody's best interest to deal with these folks. Going foward, i will call Jim and Duval Ford for any vehicle related purchases in the future. The five hour round trip is an insignificant inconvenience compared to the treatment you get when dealing with these guys. As a matter of fact, i will be driving back down there soon to purchase new rims for my wife's Expedition Limited rather than staying in town to buy. Thank you Duval Ford for all that you do!
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