Duval Ford - Service Center

Perfect in every way. I've been buying vehicles for 15 years. One F-150, one Escape and 5 Mustangs. I've never been disappointed with Sales or Service. I've been buying vehicles for 15 years. One F-150, one Escape and 5 Mustangs. I've never been disappointed with Sales or Service. More

Got a little help not as much as I thought I would get It was my first time going to have my car serviced at this new dealership, I expected excellent customer service when I pulled up but it seemed like t It was my first time going to have my car serviced at this new dealership, I expected excellent customer service when I pulled up but it seemed like they were short staffed . The customer service was just ok . More

Love the new facility Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge while my service was completed. Such a comfortable area to enjoy. More

My First Oil Change Experience I called and made an appointment for my first oil change for a Sat at morn. When I arrived there were several cars already ahead of me and others com I called and made an appointment for my first oil change for a Sat at morn. When I arrived there were several cars already ahead of me and others coming in right after me. I was NEVER ignored in spite of the number of customers. '' You can pull all the way up" or '' Who did you have an app with?" or "someone will be right with you " It was so nice to be acknowledged and within a few minutes of my arrival I was directed to the nice lounge to wait where I figured I would be spending the next couple of hours at least. I was pleasantly surprise when a mere 20 mins later I was called to the front to come pick up my car (after being offered a complimentary car wash). I tried to hand over my service coupon but was told my 1st oil change was free! Acknowledged, services in a short amount of time, treated with respect and free!! An absolute wonderful experience. I no longer dread the next time, Thank you !! More

warranty servi9ce my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicap my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicapped him when issues like the wrong part being ordered. Also when ford Motor Co. communications hinders him when he cant exactly predict when they will be available to proceed on warranty service which I think puts him in a bad position when he hears all the grief from the customer. Mike has done a great job as for as I am concerned. More

Like the new digs, very impressive. Everyone is so friendly & helpful, the lounge is Alsom. My wife has told me about the upgrades but my work schedule at beaches hard to get time on the Everyone is so friendly & helpful, the lounge is Alsom. My wife has told me about the upgrades but my work schedule at beaches hard to get time on the Westside of Jax. I was very impressed. More

Service staff was great and the new facility is awesome. The new facility provides easy access and is very accommodating. The kids center is awesome; my little girl was entertained during our visit. Service The new facility provides easy access and is very accommodating. The kids center is awesome; my little girl was entertained during our visit. Service staff members met me at the entrance and directed me step by step through the service/repair process. My first experience at the new dealership was awesome. More

Everything I Expected Assistant Meghan was OUTSTANDING. Went out of her way to get my truck scheduled. Work was performed on time and right. Met all my needs. Assistant Meghan was OUTSTANDING. Went out of her way to get my truck scheduled. Work was performed on time and right. Met all my needs. More

job well done workers makes you feel very comfortable they tell you what need to be done to your car and show you what the problem is and why workers makes you feel very comfortable they tell you what need to be done to your car and show you what the problem is and why More