Duval Mazda at the Avenues

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tony

My Review of Duval Mazda at the Avenues:
As I am working and my husband is retired, my husband was doing the "front work" on this car purchase. It was my birthday. He wanted to buy me a car for my birthday.

My husband went to the Mazda dealer and drove a Mazda 3s. He loved it. He told Tony the other car we're considering buying (a different brand from another company), down to the exact price. Tony said he can be competitive with that price.

My husband went home and called me and said that he has a car he thinks I'll like, and would I mind spending part of my birthday evening test driving a car. I said o.k. and he called Tony back to say we're coming in.

We arrived and Tony had us test drive the Mazda 3i, which had less power than the 3s. He must have thought that this would make us really appreciate the 3s afterwards. It did not. It irritated us because he was wasting our time. Then we test drove the 3s. It was very nice. I saw advantages over the other car we were conidering. Price was now the decision-making factor.

He gave us a price that was $6,000 above what my husband had already told him we could get the other car for. WHAT?

How can he call this a "competitive" price? Is he a liar? Does he think we're stupid? We were insulted, and I was aggravated to be so aggravated on my birthday.

In the end, we bought the other car the day after my birthday and I am thrilled with it. Maybe more so, I am thrilled with the service and respect I received from the other dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Sales manager

My Review of Duval Mazda at the Avenues:
I love my mazda and could see myself buying another one, but not from these people. They are the epitome of sleazy car salesmen.

The sales experience to begin with was less than steller. Apparently, their finance software is difficult to use. It took 4 tries and about as many employees basically trying to tell me I can't do simple math before the monthly payment calculation was accurate. It started about 100 dollars more a month than it should have been and slowly worked it's way down to the correct figure over the 4 tries. Thier response: "The bottom line never changed." Our response: "Seriosuly, you don't know how to use your own software? I'm not buying it." We really should have walked away then.

The service experience was laughable. We made an appointment to have the windows tinted. We were told that they would provide a loaner car and that we could drop the cars off as early as 7AM. When we showed up at 7, we were unapologetically told by the service guy that he didn't have access to the sales dept's loaner cars and that we'd have to come back at 9 when the sales people got in. We called at 9 to get everything straightened out. The sales guys said that the person we made the appointment through wasn't in, but that they'd get it taken care of anyhow. I drove back down to the dealership and was ignored for 15 minutes by the service guy who was helping someone into a "service dept" loaner. I didn't get so much as a nod or a "be right with you" despite him walking by me several times. After the person he was helping had driven away, I walked over to him and was immediately greeted with "Did you talk to the sales guy?" I told him that we had called and that they said they would take care of it. He then went to talk with the sales people, who were, to their credit, getting a car ready for me.
I am baffled as to why it was an issue to begin with, but more over completely taken aback by the service guy's attitude and lack of customer service.


And to top it all off, a month and a half after we bought the cars we were made aware of a registration issue, that due to this dealership's negligence cost us $140.00. All they needed to do to remedy the situation was to pick up the phone to let us know what was going on. It was just a simple registration issue. Not only did we never get that phone call, once we realized their mistake and called them to have it rectified, we were told (in a chastising tone) that they did talk to us about it and that we even signed something that said as much. When, in fact, they never did mention the problem, and the only thing we signed corroborated exactly what we were saying we were led to believe. We presented this all to the sales manager, who offered nothing more than a stoney "For what it's worth, I'm sorry this happened."

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Adrian Pogodzinski/Michael Gruver

My Review of Duval Mazda at the Avenues:
EXCELLENT CUSTOMER SERVICE!! First time MAZDA buyer and what a fantastic postive experience; will return. Patient, understanding, & and very customer oriented. Vehicle (CX7) immaculately prepped and filled to the top with gas. Week later follow up phone call to ensure all was well and two days after received a car care package with wax, soap and wheel cleaner. Best experience ever with a dealership. Lived in Japan for 12 years and this type of service is generally expected.
Highly recommended!

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