Dwight Harrison Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Dwight Harrison Volkswagen:
Rudeness and incompetence is the norm at Dwight Harrison. Excuses are the norm while action is unheard of.

The internet sales slouch would rather play video games on his computer rather than locate the car I asked for. Then when his incompetence was exposed he simply stated that I was not a prospective customer (even though I had my checkbook in hand to make the purchase on the spot).

The manager Tony Bolin (?spelling) was able to close my purchase deal but he turned out to be just as incompetent. I can only guess that this action is bred from the top down.

The service department is staffed with idiotic, arrogant boobs what don't know which end of a screwdriver to use. It took me less than 10 minutes of conversation to realize they had not read any of the service techniques noted in their own factory manuals. How does this get past corporate VW? The wrong oil used??? How on earth? It's in service bulletins, it's in the manual, it's on decals under the hood. It's just not in the dealership service department. It's quite a shame.

The parts department has proven to be satisfactory. They don't seem to have jacked up the MSRP on their parts prices and they have in stock most routine items that I've needed over the years. I won't fault the parts department,, all things considered.

I have bought two cars from Dwight Harrison and I won't make the drive out to Stone Mountain to do business with them ever again. Case closed!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dwight Harrison Volkswagen:
My wife went in for a window repair on a "certified preowned" LEMON that they sold us 4 months ago. They held her hostage for 2 hours without providing reasonable accomodations. I spoke with the son of the owner and after a short conversation in which I expressed my displeasure with his service, he hung up on me. I quote, "Your wife already told me that she will not be coming back so I don't care what you say." Is this the type of service that should be given?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dwight Harrison Volkswagen:
I had a great experience dealing with the dealership in the purchase of my beetle. The salesman went above and beyond to help me find exactly what I wanted. I appreciate everything they did for me!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dwight Harrison Volkswagen:
Worst experience I have ever had dealing with a salesman>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dwight Harrison Volkswagen:
Wosst sales experience I have ever had!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dwight Harrison Volkswagen:
I would not recommed this dealership to anyone. They were the only one that had an EOS in the color that my wife wanted.. It was a Christmas present. If not I would of went elsewhere or ordered it from anothe dealer. Salesman very arrogant and rude. He knew he had the only one around and used this to his advantage. In both dealing with the new car and my trade. This is certainly a place where the old atage buyer beware is needed.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dwight Harrison Volkswagen:
I had a very poor experience with the dealer that delivered my Passat, and tried Harrison on a recommendation.<br><br>They have been extremely friendly and helpful, and everything that they have done has been above board and very honest. I have had them perform all the service on my car during warranty, and they have told me of every issue, and whether it was something that needed attention or was something that I could do myself and not have to pay to have done.<br><br>When VW was having the coil pack problems on the 1.8T engine, they replaced them all before the official recall, and without me asking. I had simply taken the car in for routine service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dwight Harrison Volkswagen:
This dealership sold me a Certified preowned vehicle and promised that it was a high quality automobile that had never been wrecked. I have since found out that the car that I purchased from them was previously wrecked with over $10,000.00 in damages. Dwight Harrison Volkswagen has done nothing to rectify the situation. We gave him many opportunities to correct the problem and he refused to help us.

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