Earnhardt Chrysler Jeep

Reason for Visit: Service

I recommend this dealer: No

My Review of Earnhardt Chrysler Jeep:
I was considering purchasing a 1998 Jeep Grand Cherokee with 100,000 miles and took it to me assessed. I asked ahead of time from Bill Zeman as well as his assitant that they spare no expense and find any damaged parts that might need replacing or serviced so that I understand the *actual price* of the vehicle. I made an appointment for 2:00pm.

I arrived on time, Bill was out to lunch. 15 minutes later, the vehicle was taken for the assessment. 45 minutes later, I received a, "Wow, you should buy that car, there's nothing wrong with it!" from Bill Zeman, service manager.
Funny thing was that the owner had told and showed me a broken/disconnected sway bar linking (suspension) which was audible and obvious, a broken seal/bearing in a U-Joint in the front Right axle which was also audible and obvious, as well as a transmission-area leak which was dripping when I drove it in!

The excuse was the car had low miles (100,000), they don't usually check the four-wheel drive system at all, and they noticed the low transmission fluid and topped it off, but did not connect that with the leak or any potential problem. Aaron the service person verbalized this with me and the manager.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Earnhardt Chrysler Jeep:
Purchased 2006 Chrylser Pacifica. Sales rep Thomas did a great job with negotiation then totally dropped the ball on follow-up adjustments. DEaler had car for over a week and when it came time for pickup only half the checklist had been taken care of. Accessories manager Robert Taylor spent more time pointing fingers and placing blame elsewhere for screwups in ordering parts than in expending the energy to do the job right to begin with. Thomas and his manager Gerry intervened to 'mediate' - this led to an offer to not only refund still-uninstalled parts cost but to install those same parts gratis. Check with parts finds Thomas never ordered parts as he claimed. Only received the refund, and now Thomas and Gerry do not repond to inquiries on replacement installation. Avoid them if you're looking for thorough follow-up and competent service on delivery of a new vehicle.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Earnhardt Chrysler Jeep:
My comments below are actually a continuation of my rating of my horrible experience from another one of this dealers locations - they sent me to this location - which was even worse than the one in Gilbert!<br><br>I was contacted by this dealer and was told that I was preapproved for one of the great deals that they had giong on. I made an appointment to meet with the salesman. After an hour at the dealership he said that due to my FICO score I would have to go to &quot;the other site&quot; Even though THEY contacted me with my preapproved status. They told me who to ask for at the &quot;other site&quot; Although I was frustrated by their misrepresentation - I went. Well... the person they told me to ask for at the other site was not a person at all...it was a department. One that which the sales people don't care to much to help. I sat for 40 minutes before realizing this. The salesman who did finally talk to me seemed bothered that he had to. I explained that the other site told me to come there and that they had contacted me by phone with preapproved status. He said &quot;well.. you ain't preapproved if your here with a sarcastic chuckle. And followed it with &quot;I don't know what to tell ya&quot; I left at that . Three hours and fourty five minutes of my evening wasted due to this dealers call to me asking me to come in. I would never go back here or recommend them to anyone. Their misrepresentation and disconcerned attitude was frustrating, embarassing, rude and unprofressional. I guess a company this big in this area can operate with out morals and do what ever it wants with no regrets - - no connection to the person - - the customer they are dealing with! <br><br>

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