Troy (sorry, don't remember a last name) was in my face the whole time I was there. It was a very high-pressure experience because he tried to move the sale so fast. One minute I was test-driving a car around the block and the next thing I know, my credit is being checked and I'm being shown an invoice with a hugely marked up price including accessories that I wasn't aware of it being added on. He also rudely asked me twice if I understood how a lease works. Overall, it seemed like he was trying to pull slimy sale tactics that is just not good customer service. I ended up getting the same car at a different dealership for $4700 cheaper than what Troy had on the invoice. Not sure if any other sales people are good, but if you end up here, don't work with this guy. He doesn't deserve your business.

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This is one of the best dealership I've been to by far, Nigel was very professional, knowledgeable, and honest during the entire puchasing processed which is very vital for us customers when buying a new car.

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We went into the dealership prepared for "battle". Jered came out and was not pushy, he immediately put us at ease with the process! He explain everything to us. He never once made us feel like a dollar sign. He made sure we were happy with the pricing and payments!! We left the dealership with a amazing deal on our perfect car!! We couldn't thank you enough Jered for making our buying process so painless!! We couldn't be happier with the service we received!!! Thank you again!!

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On April 3, 2013 I purchased a car from the Earnhardt Toyota Scion dealership in Mesa, AZ. I wanted to have the windows tinted and figured the most reliable option would be to have dealership do the tint. The service department was closed at the time, so the sales representative said give them a call tomorrow. I called the next morning and scheduled an appointment for April 5, 2013.

I brought the car in April 5, 2013, to have the windows tinted and a few other things that needed to be fixed that were noticed during the sale. About two hours later the service consultant comes in the lounge and tells me my car is ready. As we walk outside he tells me that a button they were to replace was not in stock as originally thought and had to be ordered. When we get to the car he then tells me my windshield cracked when it was going through their car wash and the crack has spread since. He then asks me if I have windshield insurance and would I like them to contact the insurance company on my behalf. No apology, no notification when it happened, nothing until he gets me to my car with a crack in the windshield! He tells me we only drove the car 5 mph, so there's no way we did it, there had to be dents in the windshield before the car came in and the heat and car wash made it worse, call your insurance; basically I just need to deal with it. I asked to speak with a manager, the manager comes in the office with a smile on his face and says there's nothing we can do, obviously the dents were there before we received it today so it's not our responsibility. I've had my new car less than 48 hours, there was not a crack in my windshield when I brought it in.

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I wanted to express my deepest thanks for taking good care of my wife and I in the recent purchase of our 2013 Toyota Prius. Paul Fox & George Martinez went beyond the “call of duty” to make this deal happen. The team really worked to get deal done from many different angles…from the pricing on the new vehicle to securing rebates...essentially to “just make it happen” and get us into two cars…the new 2013 Toyota Prius AND a 2013 Santa Fe from Earnhardt Hyundai North Scottsdale. What an experience it has been for all of us! You have my loyalty for life and I will spread the good word throughout my network of friends and family. I hope to bring you some good referrals and soon!

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I had to purchase a new vehicle as mine (2012) was totaled in an accident. When I explained the reason for returning 6 months after the purchase of that vehicle, everyone at the dealership really bent over backwards to help us with the 2013. I have had 3 Sienna XLE's and would only drive that vehicle.

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We came in to the dealership to "look" not necessarily to buy. Our interaction with Nigel Narain was fantastic. While he encouraged us to buy, he did not pressure us in any way. We felt he was completely knowledgable about the product and was excellent at explaining and answering our questions. This was undoubtedly our best experience with buying a new car. Thank You....and thank Nigel. I would highly reccomend him to my friends. Michael & Mary Radniecki

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I brought my car in for routine maintenance and the windows to be retinted. They made an appointment on a Saturday for me since I live so far away. I bought my car at this dealership over three years ago and bring my car there for every service. I have had a few service advisors and have never had any problems with any of them. They have always been courtious to me and my family. I did not get a business card from the man in the rental car division who got me a great price on renting a car for a few hours while my car was being serviced. I would recommend this dealership for sales and service. I would also purchase another vehicle from them if I needed to.

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Excellent service overall. Everyone in the dealership was helpful, cooperative and went above and beyond. Nigel Narain was outstanding with his assistance, follow-up, and overall caring about us, his customers. We would highly recommend this dealership, and in particular, Nigel. Cannot say enough about Nigel's good, caring service.

Edward Konrad

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I had a great experience at this dealership from the moment I drove in. I actually was NOT attacked by salespeople before my car door was open. I was given the opportunity to look around and then was politely approached by a salesman, Adam Cytron. He listened to my needs and showed me vehicles that would fall in my price range. I didnt feel rushed or pressured. I feel he worked hard to get me the best deal possible. I am a satisfied customer.

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