My Review Of Earnhardt Toyota Scion:
On April 3, 2013 I purchased a car from the Earnhardt Toyota Scion dealership in Mesa, AZ. I wanted to have the windows tinted and figured the most reliable option would be to have dealership do the tint. The service department was closed at the time, so the sales representative said give them a call tomorrow. I called the next morning and scheduled an appointment for April 5, 2013.
I brought the car in April 5, 2013, to have the windows tinted and a few other things that needed to be fixed that were noticed during the sale. About two hours later the service consultant comes in the lounge and tells me my car is ready. As we walk outside he tells me that a button they were to replace was not in stock as originally thought and had to be ordered. When we get to the car he then tells me my windshield cracked when it was going through their car wash and the crack has spread since. He then asks me if I have windshield insurance and would I like them to contact the insurance company on my behalf. No apology, no notification when it happened, nothing until he gets me to my car with a crack in the windshield! He tells me we only drove the car 5 mph, so there's no way we did it, there had to be dents in the windshield before the car came in and the heat and car wash made it worse, call your insurance; basically I just need to deal with it. I asked to speak with a manager, the manager comes in the office with a smile on his face and says there's nothing we can do, obviously the dents were there before we received it today so it's not our responsibility. I've had my new car less than 48 hours, there was not a crack in my windshield when I brought it in.
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