East Bay BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of East Bay BMW:
Great service at East Bay Bmw in Pleasanton! Very professional, very courteous, and fine quality of work done on my car. Aaaron Ginn, my service advisor, is a gent! I went in for an intermittent drivability issue I had with my '04 325Ci. I had done some research ahead of time and had an idea of what the problem might be. I presented my evaluation of the issue to Aaron when I dropped off the car. What impressed me most was that he did not patronize me at all but listened to what I had to say (I am very particular about my car and he made me feel at home). He took very good care of my car and resolved the issue. He gave me a loaner for the day, he provided me with updates throughout the day, and delivered the car as promised. Overall, my experience was excellent. I highly recommend them.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of East Bay BMW:
The service center at East Bay BMW are amazing! So professional, they greet you when you pull up, and ask all the necessary questions to get you on your way quickly. Extremely efficient at following up, and always calls to provide updates. Had my 04 745 in for service, and all my issues (which some were those phantom problems that happen once in a blue moon but they happen)were found and all corrected. Highly recommended!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of East Bay BMW:
I went into this dealership on Sept. 7th and negotiated a deal which I could get a lease on a X3 for 36-month at a very good monthly payment. General Manager Lary Maxson agreed on our deal that night so we went on and paid a deposit towards ordering this car. On the day of pick up, they tried to talk us through like this was a deal for o24-month instead of 36-month lease. Since we had the offer written down on the order form with the deposit information we were able to get our 36-month lease. However, we were falsely accused for "insulting" their Financial Manager Af (I don't have his last name because they refused to give me his business card for further complains). All I did during signing was to ask for reviewing the lease contract prior to signing any paperwork. I guess Af would have to take that personally becuase I prefer to read carefully prior to signing. After finding out an unexpected fee on the lease contract we were told by General Manager Larry Maxson that they "have declined your business". Although we had paid our deposit and had our deal written on paper, we could not get the car that we wanted. We were also asked to leave their primise as they are "no longer doing business" with us. Larry Maxson had also refused to give us the documents that we have signed as he feels that he "has the right to do whatever" he wants. Will definitely follow up on this case. DO NOT BUY FROM THIS DEALER!

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Reason for Visit: Service

I recommend this dealer: No

My Review of East Bay BMW:
I bought a 2001 certified preowned 330i and i felt completely decieved. I bought the car with a scratch in the windshield. A fairly huge scratch too. running all the way up and down. I bought the car because the sales manager said that it would come out with buffing, and that he would send it to the glass specialist. Now he tells me that it wont come out and that he wont replace it either. So i bought a car that i probably wouldnt have bought if i had known that the scratch would not come out. FURIOUS is the only word to describe my experience.

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Reason for Visit: Service

I recommend this dealer: No

My Review of East Bay BMW:
Called the dealer to see if an appointment is needed for an oil change. They said no need. Took the car in. The service advisor said the car is due for a 30,000 mile service and it is covered by the full maintenance contract. The service will take a few hours and he set up an appointment for the following week.
Took the car in next week. Another service advisor now says the 30,000 mile service is not covered and I have to pay about $650.00. I settled for just an oil change for now for about $85 (this is what I wanted it done the prior week!!!). Picked up the car later that afternoon and while driving back "Check Coolant Level" indicator comes on. Reached work and left a message for the service advisor. After an hour or so, called again and talked to some other service advisor. He says bring the car back and he will check it. Apparently, they do not check for coolant levels while doing a lube/oil service. Maybe I should have taken it to Jiffy Lube????

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Reason for Visit: Sales

I recommend this dealer: No

My Review of East Bay BMW:
Had the worst oil change service ever. I purposely went out of my way to this dealer because my other experience with them was quite pleasant. Jesse was very professionaly when writing up my service, had my car washed. I picked up the car, drove it for a few hours, and the oil warning light comes on. I look under my car, and I see what seems to be oil dripping like a waterfall. My goodness, these goes my brand new M3 engine. I call up Jesse, and all he can suggest is for me to get my car back there, and he will take care of things. I would think that if one of my mechanics did something like this, I would personally go pick up the customer myself, and give him a loaner. Very poor followthrough. I faxed them a letter regarding my bad experience, never got a sorry or reply. I will NEVER go back to them again.

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