Reason for Visit: Sales
I recommend this dealer: No
My Review of East Coast Auto Mall:
I negotiated a lease for a 2008 Nissan Altima Coupe 2.5 with a salesperson named Jose and the branch manager Lenny Satisky. We both signed a vehicle retail order and shook hands on the deal having orally agreed upon terms. On that date, I placed a downpayment on the car, which was immediately charged to my credit card. I was told the Altima model and color was not on the lot, having been newly debuted in 2008, but would be surely be available by the end of October. I kept in touch with Jose, the salesperson who sold me the car. When the car arrived, Jose and I spoke several times that week and often prior, and he sent me two photo text messages so that I could approve the color without coming up there.
When myself and my girlfriend arrived to pick up the car a few weeks later, the manager Lenny Satisky unapologetically and with the keyless entry keychains in his left hand, told us that the deal had suddenly changed. He would no longer honor both the signed contract and the handshake/oral agreement on both price and term length. He claimed the bank lease had changed the day before. All very suspicously dishonest sounding statements. Very bait-and-switch. We asked to see the contract I had signed a few weeks earlier and Lenny, who is a manager at East Coast Automall may I add, snatched it from my girlfriend and began to raise his voice. With a confrontational and aggressive posture from the onset, Lenny refused to even allow us to reread the document I had signed weeks earlier (of which I fortunately retained a copy). I asked him to photocopy all of the paperwork he was claiming to have regarding this "bank lease switch", and he flatly refused.
When both my girlfriend and I expressed our frustration at this "bait and switch" sales tactic, Lenny claimed it was HIS sales floor and that if we don't like the new deal, we can leave since the model is in high demand. To recapitulate, no one from Automall had the courtesy to call to inform us before coming out there that the deal was to be changed, and that those fundamental changes would restructure the terms, cost, downpayment, and length of the lease. Again, I think this bait and switch salesmanship is unethical and in breach of our contractual and handshake/oral agreement. Above all I am dismayed at the way that Nissan is represented by this kind of dishonest salesmanship.
I had really looked forward to making Nissan my choice for a new car. Now, however, I have come to believe that unless representatives of Nissan can be trusted and represent their company with at least some baseline of integrity and ethics, then quality of their vehicles will always be secondary.
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