East Hills Chrysler Jeep Dodge Ram SRT

It happened to be pouring rain when we stopped to test drive and purchase the Jeep. Rob had the truck parked inside for us to look at, load up the kids, and go for a drive. The dealership is family frie drive and purchase the Jeep. Rob had the truck parked inside for us to look at, load up the kids, and go for a drive. The dealership is family friendly and the vehicle was fairly represented as advertised. More

Excellent service from the service advisor Mr. Dean Vardakis who went out of his way to provide me with information regarding my service contract even though his dealer computer was down. Also gav Dean Vardakis who went out of his way to provide me with information regarding my service contract even though his dealer computer was down. Also gave me a new place (nature preserve) to walk while I am waiting for my service to be completed. Couldn't have a better experience. More

I Dont KNOW IF I EVER SAW A BUSINESS RAN WORSE THAN THIS SERVICE DEPT SERVICE DEPT More

Please see Dean at service! He is the best service person. Helped me with my jeep . He is awesome!! He is the best service person. Helped me with my jeep . He is awesome!! More

I visited East Hills Jeep on 11/2/2023 to have a defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of engine cold starts. In addition to thanking Service Advisor Michael Casey for his assistance in scheduling my appointment, and for working with Elias Malzone in setting up a loaner car, I also want to thank Danny Son for coordinating all the repair work involved when Mike Casey was out of the office. On yet another day when Mr. Son was off, the ever attentive John Piansky kept me up to date on my repair status, and had me made aware regarding parts on order. Before I forget, please also thank Elias for walking me very quickly through the vehicle loaner process. He had me back on the road in a loaner in a flash. His only delay was is checking the tire pressures before allowing me to take the vehicle on the road. In closing this well deserved five star review, I also want to thank service desk employee Jade Joyner for her courtesy and attentiveness as well. You have an exceptional and very professional supporting staff at East Hills, and their exemplary efforts toward customer satisfaction requires my recognition and thanks. It is always a pleasure visiting old friends at East Hills. Thank you all. More

The service advisors, EXCEPT for Mike Casey are lousy. My Jeep was initially taken in for warranty work and an oil change by Mike. When he went on vacation, NONE of the other ones took the time to keep me My Jeep was initially taken in for warranty work and an oil change by Mike. When he went on vacation, NONE of the other ones took the time to keep me updated on what was going on or when I might get my vehicle back. The ONLY reason I choose this dealership was the reviews HE had , which now , I have personally verified , to be true, as I know dealerships can buy a lot of their stars. Mike is very personable was awesome in keeping me updated on the progress of my Jeep work, from beginning to end even when there was nothing to report, which I greatly appreciated. He’s a true asset to this company with an old fashioned lost art, called “service.” The other service advisors should be replaced. More

Had a very positive experience at the East Hills dealership. Jasmine Khan,my service advisor was helpful,professional and accommodating. The work on my car was done in a timely fashion and I was k dealership. Jasmine Khan,my service advisor was helpful,professional and accommodating. The work on my car was done in a timely fashion and I was kept informed on its progress. More

Please do not take your car for services in this location worse service advisor and mechanics I came two times and they didn’t fix right and I had to come back for the third time and they make me to wait all worse service advisor and mechanics I came two times and they didn’t fix right and I had to come back for the third time and they make me to wait all day More

Amazing service department especially from Elia and Rafael! They recently provided exceptional service on an oil change and replacement part. They both provided 5-star service at every step. Rafael! They recently provided exceptional service on an oil change and replacement part. They both provided 5-star service at every step. More

Service showed nothing but sheer disregard for customers. Bought the car from this dealer and with the purchase was provided with 3 "free" oil changes. Called to schedule an oil change and was told to just Bought the car from this dealer and with the purchase was provided with 3 "free" oil changes. Called to schedule an oil change and was told to just use their "express service" and no appointment was necessary. Arrived this morning at 8:40, was told the oil change would be done within the hour, but there were a few cars in front. After 1 hour & 20 minutes, I inquired about my car and it was still sitting outside and had not gone in yet. ABSOLUTELY UNACCEPTABLE. Was not notified that it would take longer than promised, nor was anyone apologetic about the failure in customer service. The old saying, you get what you pay for, definitely applied here. I was told I would pay nothing for the oil change and received nothing... not even an oil change. Bad service, period. Not to mention that free oil changes were part of their untrue sales pitch. Lesson learned. More