East Providence Mitsubishi

Reason for Visit: Sales

I recommend this dealer: No

My Review of East Providence Mitsubishi:
This was the worst car-buying experience I ever had. I bought a car in January with the promise that the small list of complaints that I had would be fixed. SOme of the things were fixed the following week, but two of the issues have been unresolved for four months now. I've been talking with them once a week for four months, with the continuous promise that the work will be done once a loaner car is available. Now they're saying that they cannot do the work since I had the car for four months without a formal "we owe you" list - they conveniently lost the list of issues that we gave them the day after we drove the car home. They have too many excuses, too many lies and are rude and inconsiderate salesmen - stay away from this business!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of East Providence Mitsubishi:
Charged my card twice for a parts order, when I emailed to let them know, I get no answer back. So I call my bank, who then calls EPMitsu, they appologize explain how it is some accident with a receipt printer, and they tell my bank they will cancel the charge. A day goes by and they processed the charge, which my bank stated could only be done with the code the bank gave them to process the request with withdraw the charge. After emailing them again stating that I was upset and I wanted answers in addition to a refund, he sent me this: WE SPOKE YESTERDAY ABOUT THE MISHAP AND THOUGH WE WERE ALL SET. MY OFFICE PERSON RAN YOUR CREDIT TODAY AND I GET ANTHER E-MAIL FROM YOU STATING THAT YOU HATE US FOR MAKING A MISTAKE. WELL IF YOU FEEL THE WAY YOU DO THEN THERES NO HELPING YOU IN THE FUTURE. SO YOUR CREDIT IS DONE AND SO IS YOUR ACCOUNT WITH US. SO GO AHEAD AND TELL ALL YOUR LITTLE FRIENDS ABOUT HOW BAD WE TRAETED YOU AND YOUR LITTLE CULT CAN SIT IN THE CORNER CRING ABOUT HAW BAD WE TREATED YOU.

I'm amazed at this dealership, I wouldnt buy a new matchbook from them, let alone a car.

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