My Review Of Eastern Shore Toyota:
Twice I have had ES Toyota diagnose problems I had with a Camry purchased from them. On one occasion I was told I needed a throttle body for $1400. I elected to get the problem addressed elsewhere and found that it did not need a throttle body. On the second occasion I was told I needed a rebuilt transmission for $4400. I elected to get the problem addressed elsewhere and found that it did not need a transmission and the problem was corrected for $1400. I wrote a letter to Mr. Esfahani (see below) on 9/12/12 and as of 10/21 have not had the courtesy of a reply. I would not do business with these folks again.
Mr. Shawn Esfahani
Eastern Shore Toyota
29732 Frederick Blvd
Daphne, Al 36526
Dear Mr. Esfahani,
Recently I took my daughter’s 2002 Toyota Camry (a car I had purchased from you) to Eastern Shore Toyota to have a problem diagnosed. I was told that the car would need a rebuilt transmission and a couple of unrelated parts for a total of $4400.00. (See attached.) I was skeptical and a couple of days later took the car to Advanced Transmission in Spanish Fort. Within 10 minutes they found that the timing belt was out of time, the bank 2cam gear was cracked, and the wrong spark plugs were installed. They addressed these issues and the car now runs fine. (See attached.)
After the problem was successfully corrected I returned to Eastern Shore Toyota for an explanation. An excellent mechanic tested the car thoroughly and determined that there was not a problem with the transmission. Mr. McCombs apologized and refunded the diagnostic charge.
In July of last year I took the same car to Eastern Shore Toyota to have a problem diagnosed and was told it needed a throttle body for a cost of $1400.00. Following that diagnosis I purchased a throttle body separately and had a mechanic install it for me. It did not fix the problem. The problem was fixed but it was unrelated to the throttle body. Mr. McCombs dismissed this issue because it was some time back and had nothing to do with present problem.
Twice I have taken my car to Eastern Shore Toyota and twice I have had it misdiagnosed. That is quite a coincidence. Had I followed your recommendations I would have spent a considerable amount of money and still have had the problems.
This experience has caused me to question the honesty and/or competence of your operation.
However, before I reach any conclusions I would like to hear from you personally. Perhaps you have some explanation that has not occurred to me.
Please address return correspondence to:
366 S. School St
Fairhope, Al 36532
Thank you for a prompt reply.
Barry P. Tuveson
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