About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

Eastern Shore Toyota

29732 Frederick Blvd, Daphne, Alabama 36526
Sales: (251) 625-1919

Makes: Service Center|Toyota
 
Excellent
85% Recommend

Overall Rating 4.5

106 Lifetime Reviews

Write a Review
Eastern Shore Toyota
106 Lifetime Reviews
Eastern Shore Toyota Info
Hours
Amenities
About Eastern Shore Toyota

About This Dealer | Hours of Operation | Amenities

About Eastern Shore Toyota

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday Closed - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday 11:00 AM - 6:00 PM

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 6:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 6:00 PM

Sunday Closed

106 Dealership Reviews
Filter Reviews By:


Reason For Visit
Service

"bad service"

My wife and I brought our 2012 4runner in for a warranty rearend noise. After the dealership had our vehicle for six hours with no phone call on the status, we called and was informed that no problem was found. We went up there to show them the issue and to pick up the truck. I described the noise to Vicki and the tech. The tech then placed the truck on the lift and ran the truck in 4wheel drive. I informed him that you should not do that because it will make the skid controll system malfunction. He then pulled the truck out and asked us to ride in the back seat on a test drive to show him the noise. while on the test drive i verified the obvious noise to him and also pointed out that the skid controll malfunction light was on. He admitted that it was on because of him driving it in 4wheel drive on the lift. After the test drive he asked us to sit in the waiting room while he checked the rearend. After about 20 minutes Vicki and the tech returned and expressed that in their opinion there was no issue. I told them that The noise was a huge inconvence because of the high pitched noise. After a few minutes of arguing we realise that we were getting no where with them so we asked for our truck so we could leave. They pulled the truck out, left the keys in it and locked the doors behind us. After we left my wife informed me that the skid controll malfunction light was still on. A couple days later my wife was in Mobile so she stoped by Springhill toyota to have them reset the skid control malfunction light because she did not trust Eastern shore Toyota anymore. Springhill had to reset the SAI because of what Eastern Shore Toyota did. We were charged $54.95 to reset the light. We called and talked to Vicki about it and she said she would reimburse us within a week. well after the first week went by we called her with no answer or return of our message. My wife finally had to drive to the dealership. She found Vicki and asked about the refund. Vicki informed her that it was in the mail. Well its been over a month and no check. We nor our family will EVER purchase a vehicle or have work performed there.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Vicki Bodet


Reason For Visit
Sales (Used)

"STEER CLEAR OF THIS DEALERSHIP"

From day one, this was the worst car buying experience I have ever had. In addition, we were lied to regarding features in the car. When we took the car in for service, there were additional fees that were not disclosed previously. We were also lied to about the warranty on the battery. We were promised a 10 year warranty on the hybrid battery. Toyota only provides an 8 year OR 100,000 mile warranty. Not surprisingly, the battery died at 145,000 miles and we are on the hood for thousands of dollars in repairs. The response from Eastern Shore Toyota: So sorry, not our problem.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Sales Person: Jeff - last name unknown


Reason For Visit
Sales (New)

"VERY Happy PriusV Driver"

I stopped at Eastern Shore Toyota to do a test drive and research the Priusv and the Rav 4. I planned on buying a new vehicle at the end of the year and Stacy Conley was the Sales rep that gave me the over view of the cars. He was very through and frank with his explanations and candid when he answered my many questions. He very quickly picked up on my objectives and knew I was in no hurry to purchase. Imagine my surprise when he called me two days later with an opportunity I could not afford to pass up. I drove away in a 2012 Prius V at the right price with a no pressure approach to my purchase. I couldn’t be more pleased with my experience. The only disappointment with EST was the fact they were not a certified seller for USAA. Had they been, I could have saved with a discount on my auto loan when I financed a new or used car with USAA.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Service

"Great Service Every Time 07 Tundra SR5 & 10 4Runner Limited"

Recently had an emissions issue serviced on my 07 Tundra and as usual Nate did an excellent job of seeing that the repair was completed and kept me informed of the progress. I do my regular oil changes at Eastern Shore Toyota on my 07 Tundra and my 10 4Runner and have always had good experiences. Eastern Shore has a fantastic facility and there follow up with customers is impressive. Highly recommend Nate and Eastern Shore Toyota Dealership.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Service

"Only interest in sales"

I bought a brand new 4 - runner and brought it in for it's 1st service and had the oil changed which I paid extra for since Toyota doesn't cover oil change at 5,000 miles. I left and headed to Louisiana when I got to my hotel I noticed what I thought was water under my vehicle. The next ,morning I walked out and notice oil under my vehicle. and a oil mist all over the back. When I looked under the vehicle oil was on everything. I then checked the oil level and it didn't read on the dip stick. I called my sells man and he said the service manager would call me. The service dept. called and said they could have it towed to a shop. I am out of town and late for a meeting I said I would get some oil from down the road and drop it off at the shop were I was heading which was only about 5 miles away. So I walked and got some oil to get it back on the dip stick and dropped it off while I went to the meeting Firestone looked at. They told me the gasket was missing on the oil filter and said I had gotten 3 quarts low. I had to pay for that, spent hours and many quarters cleaning under my vehicle. To this date more then 2 weeks later no one has called to see if my engine has blown up or if I was stranded. I called Toyota and filed a complaint which was suppose also go to the dealer and still never heard anything from the dealer. Once they sell you a vehicle pray you don't need there help. Not sure who I talked to on the phone just know it was a lady and I have to pick someone Thank You Scott Christenson

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Service

"A fantastic experience"

On June 3, 2014 I came to Eastern Shore Toyota to pick up an item that my son had ordered for his Toyota Tacoma truck. Someone was at the entrance to direct me to the parts department . The lady at that desk promptly retrieved the part and escorted me to the payment department. I paid for the part with a credit card and was asked to show my drivers license for which I thanked the employee for asking. I knew I was dealing with a special company at that time! I told the employee that my front tire on my Saturn appeared low and could I get some air put in it for which I would gladly pay. She told me to pull in the service area. I did, and was promptly greeted by a very nice young man. He took my information about myself and my car and sent it to be checked. He kept me abreast about what they were doing and how much longer it would take. After about 20 minutes he informed me the tires had no nails and just needed air and that there would be no charge for the service! When I got to my car, it had also been washed!!! What a pleasant surprise. I am very impressed with your business and have told many people about my experience with Eastern Shore Toyota. Know that this Senior Citizen will always remember the kindness and thoughtfulness your employees displayed! My next car may just have to be one of your Toyotas! Thank you! Your employees made my day! Sincerely, Diane Ward

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Not sure


Reason For Visit
Service

"Impossible to get safety recall scheduled!"

I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedule I was told that only service reps can schedule that service. I was forwarded to their service desk and reached their voice mail. I left a message for them to call me. After waiting one week I tried again, same result. Waited one more week. This time I asked to talk to the service manager and got forwarded to her voice mail. I left a message. Days later, still no call. I decided to send an email to the service manager through the company's own website. It's been two days and still nothing. Wow, I don't even know what to say about this. For the record, we bought a new car from this company back in '09. And we've taken both of our Toyotas to them for service over the years with very mixed results. Just remember, getting your car washed after servicing and having free coffee while you're waiting doesn't mean the job was done right.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (Used)

"Be careful that you are getting what you ask from dealer!"

In September, 2012, my husband and I visited Eastern Shore Toyota to purchase a car for my daughter, whose vehicle had been totaled. We wound up buying two cars that day, both of which were financed solely in my husband's name. Because he was a truck driver (one of the 10 most dangerous jobs) we SPECIFICALLY requested credit life insurance be added to both vehicle's financing. My husband assumed this was part of the financing package when he signed the papers. My husband died of an illness on March 14, 2014. UNFORTUNATELY, CREDIT LIFE WAS NOT PURCHASED FOR EITHER OF THE LOANS, IN SPITE OF OUR REQUEST FOR SAME. Now, instead of being a widow with three paid off automobiles, I am now a widow with two car payments. I contacted the dealership and was put in contact with my salesperson, Brandon Farmer (a great guy), who told me he would have the general manager, JOHN ST. GEORGE, call me back that night. JOHN ST. GEORGE DID NOT CALL BACK. I attempted to call Mr. St. George seven times in the ensuing days, but my calls were never returned. All I wanted to do was ask him to speak to his financing folks at their next meeting and advise them to be more careful about following their client's instructions with regard to credit life insurance. Now, I may file a lawsuit against the dealership for my losses, just because of the way I have been treated, even though my only witness is DEAD. Yesterday, I returned one of the vehicles for voluntary repossession, on the advice of the bank who provided the financing. The people at the front desk did not want to accept it, because they were not "managers." I told them, "I don't care who you are, the car is now yours" and left. LIKE I WAS GOING TO WAIT AROUND FOR A MANAGER WHO COULD NOT BE BOTHERED TO CALL ME BACK??? Hopefully Shawn Esfahani will see this and fire John St. George. He should. I WILL NEVER RECOMMEND THIS DEALERSHIP AGAIN, AND WILL DEFINITELY RECOMMEND AGAINST USING THEM.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"This place is a SCAM. The commit blatant FRAUD to get..."

This place is a SCAM. The commit blatant FRAUD to get people in the door and get your information. Their promotions are lies and they are the definition of sleezebag old school money hustlers that don't care about anything but getting money out of your wallet. BUYER BEWARE

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Service

"2009 Corolla brought in for 90,000 mile checkup and oil..."

2009 Corolla brought in for 90,000 mile checkup and oil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual filters and wipers were recommended for changing. Well, I'm here to tell you that one of the selling points for that vehicle was that it has no timing belt so I immediately knew he either did not know what he was talking about or he had been misinformed. He also gave me a quote on the bad water pump of $460.00. I advised him to just do the oil change and I would take care of the rest. When I returned home, I immediately placed a length of cardboard underneath the car and let it run for 30 minutes, accelerating every so often. No leakage whatsoever. I checked radiator level and reservoir and saw no loss of fluid. I took it to a mechanic friend who looked at it and informed me he could not find anything wrong with it. I contacted the service manager and she advised me that yes, the adviser was wrong about the timing belt and that if I brought the car back in, she would check the water pump herself. I advised it had been checked already and that dealership will not see my car again. I can only say there are customers who want to trust these dealerships as we are suppose to be bargaining in good faith and count on them for their guidance. I find it outlandish that this situation could occur. This appears to be the extent of where this can go, but I can assure you if the Eastern Shore Toyota owner can be contacted about this situation, he will be notified. Also, I feel for those that trust their service advisers and are scammed out of hundreds (maybe thousands) of dollars. My advice is, if the car was running when you drove in, take the time and get a second opinion from a reputable mechanic. As for my rating of Eastern Shore Toyota, they seem to be nice enough and that's why they got a 4 out of 5. You should be able to figure out why I rated the rest the way I did.. If not, you need to go there and figure it out for yourself.

More

Did you find this review helpful?

Yes
 
2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jon Kichler/service advisor
1
...
1 - 10 of 106 results
Recently Reviewed Employees

Stacey Conley

Sales Consultant

21 Lifetime Reviews

Read Reviews

Brandon Farmer

Sales Consultant

12 Lifetime Reviews

Read Reviews

Brandon Alexander

Sales Consultant

10 Lifetime Reviews

Read Reviews

Brett Hanberg

Sales Consultant

6 Lifetime Reviews

Read Reviews

Carl Helm

Sales Consultant

5 Lifetime Reviews

Read Reviews

Chase Barberi

Sales Consultant

4 Lifetime Reviews

Read Reviews

Eddie Fagan

Sales Consultant

3 Lifetime Reviews

Read Reviews

Marcus Gulley

Sales Consultant

2 Lifetime Reviews

Read Reviews

Justin Stanton

Sales Consultant

2 Lifetime Reviews

Read Reviews

William Vinson

Sales Consultant

2 Lifetime Reviews

Read Reviews

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory