Poor customer service relations. No one seems to understand time related issues!! Dropped car off at 8 and now 3. Still don't have it.

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I had purchased a vehicle from Eastern Shore in 2011, it was rear ended Oct this year, they insurance found prior damage that would have been there when we bought the car. We went to the dealership to see how they would handle it and were pleasantly surprised when they took full responsibility for the prior damage offered to fix the car like new or to take the car back and put us in a new one. We chose the new option, Eastern Shore took the damaged car back and we drove away in a new car. They went above and beyond to make sure we were taken care of and happy. I cannot say enough about how they handled this situation and us. They will be our dealership going forward.

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Twice I have had ES Toyota diagnose problems I had with a Camry purchased from them. On one occasion I was told I needed a throttle body for $1400. I elected to get the problem addressed elsewhere and found that it did not need a throttle body. On the second occasion I was told I needed a rebuilt transmission for $4400. I elected to get the problem addressed elsewhere and found that it did not need a transmission and the problem was corrected for $1400. I wrote a letter to Mr. Esfahani (see below) on 9/12/12 and as of 10/21 have not had the courtesy of a reply. I would not do business with these folks again.

9/12/12

Mr. Shawn Esfahani
Eastern Shore Toyota
29732 Frederick Blvd
Daphne, Al 36526


Dear Mr. Esfahani,

Recently I took my daughter’s 2002 Toyota Camry (a car I had purchased from you) to Eastern Shore Toyota to have a problem diagnosed. I was told that the car would need a rebuilt transmission and a couple of unrelated parts for a total of $4400.00. (See attached.) I was skeptical and a couple of days later took the car to Advanced Transmission in Spanish Fort. Within 10 minutes they found that the timing belt was out of time, the bank 2cam gear was cracked, and the wrong spark plugs were installed. They addressed these issues and the car now runs fine. (See attached.)

After the problem was successfully corrected I returned to Eastern Shore Toyota for an explanation. An excellent mechanic tested the car thoroughly and determined that there was not a problem with the transmission. Mr. McCombs apologized and refunded the diagnostic charge.

In July of last year I took the same car to Eastern Shore Toyota to have a problem diagnosed and was told it needed a throttle body for a cost of $1400.00. Following that diagnosis I purchased a throttle body separately and had a mechanic install it for me. It did not fix the problem. The problem was fixed but it was unrelated to the throttle body. Mr. McCombs dismissed this issue because it was some time back and had nothing to do with present problem.

Twice I have taken my car to Eastern Shore Toyota and twice I have had it misdiagnosed. That is quite a coincidence. Had I followed your recommendations I would have spent a considerable amount of money and still have had the problems.

This experience has caused me to question the honesty and/or competence of your operation.

However, before I reach any conclusions I would like to hear from you personally. Perhaps you have some explanation that has not occurred to me.

Please address return correspondence to:

Barry Tuveson
366 S. School St
Fairhope, Al 36532

Thank you for a prompt reply.

Sincerely,

Barry P. Tuveson

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My husband and I went to Eastern Shore Toyota just planning to look around and we left with a brand new Toyota Highlander. Our salesman was Stacey Conley and he was excellent. He handled every single request that we had in a timely manner. He was very professional, polite, patient, friendly and personable. He also worked very hard to get us a reasonable price for the vehicle. I love the vehicle and we are very pleased with our decision to purchase from Eastern Shore Toyota.

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The customer service was awful. The salesmen insulted me for what he offered on my trade-in. When I asked for my keys they would not return them, I had to ask 6 times and be ugly for them to give my keys back so I could leave. The dealership makes you feel like you are trapped into buying a car because they would not let me look around the lot before having to speak with someone. I will not ever recommend anyone to Eastern Shore Toyota.

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Best car buying experience ever! Everyone we met was friendly and helpful. I recommend this dealership to anyone looking to purchase a new or used vehicle. You will not regret it! I traveled over an hour to visit this dealership. This was my first time there and I plan on returning for every vehicle purchase in the future.

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Terrible customer service would never recommend them to anyone and certainly won't let them work on my vehicle. Never been treated like this by any dealer i might even call the toyota front office and report them.

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I recently bought a 2012 Camry Hybrid from Stacey Conley at Eastern Shore Toyota. It was by far the best car buying experience I've ever had. The most important thing to Stacey was that I bought exactly what I wanted...and I did. I never felt any pressure and got a great deal. I highly recommend Stacey and the dealership. I LOVE MY CAR!

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Great service, friendly staff, and interaction with the customer are key for a return customer. This was the second vehicle I purchased from this dealership and I will most likely return for future purchases.

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What wonderful experiences I have had at Eastern Shore Toyota since I purchased my Highlander last March, I HIGHLY recommend this dealership to ALL my friends and Family!!!! Thanks

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