Ed Howard Lincoln-Mercury Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Ed Howard Lincoln-Mercury Inc:
After Vince Butera, the service manager, totaled my Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be blackballed at 15,000 Ford/Lincoln dealership worldwide, I was lied to, and after four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The management personnel was despicable and treated me with the utmost disdain, Ed Howard never had the courage, the courtesy or the social grace of even sending me an apology. All I wanted was for them to make it right.
This is the worst dealership with which I ever dealt.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ed Howard Lincoln-Mercury Inc:
best customer service from a dealership ever

Was this review helpful to you? Yes | No