Ed Napleton Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ed Napleton Honda:
AVOID - AVOID - AVOID
So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Chevy Euqinox AWD with 45K miles....with brand new tires First off, the salesman had no idea how to spell simple words. The first offer for my car was $7500. I said no deal. Then, for them to give us a higher price on my car they would have to run our credit to see if we qualified for the lower rate. We have like 740 but they said that you would have to have excellent credit....is 740 not good enough! So they ran our credit and yep we got the lower rate. So then they next offer was $8000... they went up 500 bucks. give me a break! So then Rick came over to talk to us and said "you could take your car up and down the strip and you won't get more than $8000 for it" and he also said that KBB should be put out of business because nobody gets what the trade in value says on there. honda website links you to kbb website to estimate your trade-in value. I asked for my keys and left. Within 5 minutes they called and raised the offer to 10K. I declined the offer and told them we were going else where. The general manager called and asked why they lost our business and I told him why. I haven't heard from anyone since. One other thing.....while we were sitting there waiting on our salesman, another customer walked out and within 15 minutes they were back at the dealership because the dealership gave in and called them back. This is NOT they way to do business and gain customers. AVOID!! AVOID!!! Very RUDE salesmen!!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Ed Napleton Honda:
My father, who's English is weak, asked me to call because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put on and some scratches taken off. First off, 2 weeks after the purchase, the dealership called my sister & scheduled a 10am apptnt to have the spoiler installed. No problem there. However, the serviceman then drove my sister to a shoppoing center where she can wait it out. By 5 o'clock, the car was still not done so my sister asked to be taken back to the dealership. They didn't even start on the car until she got back into the dealership! Why it took them this long & this teenage kid got dumped off at a shopping center is beyond me. Now, they tell her that they can't repair the scratches until the weather improves!!!

That's not as bad as the reaction I got from the GENERAL MANAGER when I called to complain about the treatment my dad & sister have gotten! First off, I didn't even raise my voice to the guy; I specifically told him that I called to tell him about a problem & allow him the opportunity to redeem his reputation. After all, every salesperson cares about their reputation. Their livelihood depends on referrals...doesn't it?!

Instead, this guys was an absolute a$$! He cut me off, told me I'm being melodramatic and then said that he doesn't "talk to anyone other than the person who bought the car!". This jacka$$ then said "you didn't even introduce yourself" which was the first thing I DID when he answered the phone! If he kept his trap shut & his ears open he would've caught that! The worst thing is that I never got to tell him about the scratches because he cut me off and hung up on me. I can NOT believe that this piece of work is the General Manager at this store! Honda is too good of a car to be tarnished by such awful salesmanship.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ed Napleton Honda:
I got the best price from Ed Napleton Honda. It was great to go some where and feel like a customer. They treated me with respect, and I realy appreciated it. I will be a customer for life. Thank you guys for a wonderful experience.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ed Napleton Honda:
I called several Honda dealers over the phone to get a price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in Oak Lawn and talked to Bobby Clifford, who is actually the finance manager, and he gave me a fair price. Once I got there the car was pulled up front and waiting for me. I took it for a test drive and was in heaven. I wound up leaving there in under two hours from start to finish. It was the best car buying experience evere. I will recomend all my friends and family to Ed napleton Honda.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ed Napleton Honda:
After receiving an online quote from Peggy, we drove an hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Gerald ended up taking care of us. After wasting 2 hours of my time, we finally started talking prices. Gerald came back after speaking to someone important and said there was a "miscommunication". How can someone "miscommunicate" via e-mail??? Peg lied, Gerald lied. Ed Napleton Honda suck...definately don't waste your time!!!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Ed Napleton Honda:
We have purchased three new Hondas from this dealer and regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving them any more business.

The service department started out great when we bought our first car from them in 1992, but in more recent years they have, in my opinion, tried to take advantage of my wife's lack of vehicle savvy.

Among other things, they tried to convince her that:
- no service had been done on the vehicle for about 15,000 miles, when in fact it had been serviced according to Honda's specifications;
-she needed new brakes on the vehicle just 10,000 miles after they had done a complete bake job;
- her vehicle was dangerously out of alignment, when two other servicing facilities (an independent shop and another Honda dealer's service dept) advised that no alignment was needed.

In my experience, Ed Napleton's service prices are significantly higher than competitors' prices, including those of other local Honda dealer service departments. Also, watch out for outrageous shop fees. I have never had a shop fee of more than 10 dollars anywhere but Ed Napleton, where I had one for 25 bucks.

When I bought our last car from them, they delivered it to me with door edge guards in place. I hadn't asked for them, but I figured they were being nice to a loyal customer. It wasn't until months later that I realized that the door edge guards had been installed to mask the fact that one of the doors was not properly aligned.

As much as I would like to be able to patronize my local dealer and keep my sales tax funds in my home town, I will drive past Ed Napleton to another Honda dealership for future sales and service.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ed Napleton Honda:
The sales person at the dealer did a good job choosing and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. There was no breakdown of the price, and when I asked why the car cost less than another one with more mileage, the answer was "I don't know". The extras I ordered were lumped into a single figure so I could not see how much each item cost. The purchase price was presented net of title and tax which added another 10%, but this was not included in the price we discussed. The price was simply reworked as a single line item literally on the back of an envelope. I was asked to bring a check 10 days after purchase. When I showed up, they made me wait for over an hour before discussing the transaction with me, while they prepared "paperwork". I have no idea why that was not done before I cam to the dealership. Then, the salesperson asked me "did you bring a cashiers check"? No, because no one asked me to do so. That would not have helped anyway, because the dealer added another 1400 dollars at the last minute using high pressure sales tactics for a 2nd warranty which they did not mention I needed until it was time to sign the check. However, "90% of our customers choose this option" they said. I still have no idea whether or not I threw that money away. Overall, it is a nice car, but a sloppy and unprofessional pricing and paperwork transaction.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ed Napleton Honda:
The sales person at the dealer did a good job choosing and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. There was no breakdown of the price, and when I asked why the car cost less than another one with more mileage, the answer was "I don't know". The extras I ordered were lumped into a single figure so I could not see how much each item cost. The purchase price was presented net of title and tax which added another 10%, but this was not included in the price we discussed. The price was simply reworked as a single line item literally on the back of an envelope. I was asked to bring a check 10 days after purchase. When I showed up, they made me wait for over an hour before discussing the transaction with me, while they prepared "paperwork". I have no idea why that was not done before I cam to the dealership. Then, the salesperson asked me "did you bring a cashiers check"? No, because no one asked me to do so. That would not have helped anyway, because the dealer added another 1400 dollars at the last minute using high pressure sales tactics for a 2nd warranty which they did not mention I needed until it was time to sign the check. However, "90% of our customers choose this option" they said. I still have no idea whether or not I threw that money away. Overall, it is a nice car, but a sloppy and unprofessional pricing and paperwork transaction.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ed Napleton Honda:
We were looking for used CR-Vs this week that we saw on their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. We kept explaining we just wanted to know the best price we could get and he stated he couldn't guarantee a price without knowing if we are financing, trading in, etc. Why would we sit down and go through all that when the car wasn't on the lot and we hadn't seen it. Needless to say, we are not stupid people, they are. They lost a sale by being extremely pushing and arrogant. I guess the rating speaks for itself. Stay away from this dealership! Two days later we purchased a great used CR-V from Joliet Honda and had a GREAT experience!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ed Napleton Honda:
I had a terrible experience. 1st I gave a $500 deposit on a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would &quot;get me one&quot; by Tuesday (this was a Saturday) . We started working on the paperwork which was not what we agreed on, so it was changed. On Tuesday I got a call saying my car would be at my house the next day after 6, at 6:20 I called to see where the car was, and was told it would be there in a few hours. When Mike showed up with my car his wife was with him, plus Taste of Chicago programs fell out of his pocket! Then the paperwork was COMPLETELY WRONG! They already had my trade in, but that was not on the paperwork. Plus the price was $2500 more than what I had already signed onto. I refused to sign anything.<br><br>They really need to get themselves together down there. I wish I had found this site before I bought the car. Warn everyone you know, this dealer doesn't care and doesn't tell the truth. Bait and switch is common, and always check your paperwork. Bring e-mails with you to prove your point if you nee d to.

Was this review helpful to you? Yes | No