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Suburban Ford of Ferndale - Service Center
Ferndale, MI
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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131 Reviews of Suburban Ford of Ferndale - Service Center
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February 14, 2024
The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer service was amazing, kept me in the loop as far as the progress of the battery, but I must omit that it was a bit stressful, to have to wait as long as I did. More
by stan.will40
Employees Worked With
Helpful October 17, 2023
The service depart sucks! I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WA I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WAS REPLACED with a brand new engine"supposedly, November 2022, then 6 months later , engine light pops on again, "cylinder 2" was reading bad, then they said they replaced a purge valve, NOW same freaking engine light comes on and BRIAN says coil pack!!!!!!!!!! # 2 cylinder. How can a coil pack go out on a brand new engine, well BRIAN says it was never replaced!!!! DOESNT MAKE ANY SENSE and now no one will return my calls. I am truly disappointed in the service I receive in the service department ONLY. Specifically BRIAN. I dont care how long he has been working there,he is not helpful and i think he is not telling me something .... More
by slowe71
September 12, 2023
I've been trying to contact him for about a week concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with t concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with this company! More
by fortythieves07
August 21, 2023
Good service! ! Always recommended this dealership to my friends and family Daquan did a good job ! Always recommended this dealership to my friends and family Daquan did a good job More
by EBONYJAMES707
August 11, 2023
I always feel like my money is well spent after leaving Suburban Ford of Ferndale. The employees always go above and beyond. Suburban Ford of Ferndale. The employees always go above and beyond. More
by JoeBidenSucks2023
July 11, 2023
Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ More
by Pepperrn62
June 26, 2023
I am always pleased with the service at Suburban Ford. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. More
by martin.william7475
June 20, 2023
The service write up staff are prompt though not always the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been will the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been willing to make certain I am happy with the way my car has been treated in a proper professional way. More
by turbot_ozone.0g
Employees Worked With
June 16, 2023
Of course no dealerships wash ur new car anymore after servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerpri servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerprints off of the hood after an oil change..and yes I still recommend ur dealership for service More
by hendrixanthony56
