Pressured into a used 2013 SUV, had intended on buying a new Toyota. Paid sticker of 18,999. Declined every add on, signed sales contract and did not notice fraudulent add ons, which took the final price to 26,648 without my noticing, like 900 coverage for flat tires (which I had declined and already have AAA coverage), did not notice they slipped in a warranty which later Anthony informed me was for 12 months only at $3000. Later they cancelled said warranty without my knowledge so that the defective vehicle could be repaired. Parts take 3 weeks so now I will be 4 weeks without transport. Management refusal to get involved or address my issues.
Signed original contract for car on 11/2/15 with salesmen Davin Williams and Blake Silsby in finance. This vehicle was sold as having no defects as it was on the front lot. It continues to have issues and error lights pop up.
Took car in on 11/19/15 for AC not working was told it most likely had a bubble in the line and if it kept not working to bring it back.
On 12/11/15 went in to Eddys to speak with Blake about things that were added to the contract that I did not want and had declined in the first place.
I signed paperwork to have the (gap) guaranteed auto protection and credit life canceled from my contract.
While there voiced concerns to Davin Williams that on a trip to KU car did not get very good gas mileage. He stated it should have gotten better than it had.
1/18/16 took car in because the low engine coolant light came on checked fluids and was told if it came on again to come back.
On 1/12/16 the low tire pressure message and light came on, all tires should be at 35 and all were at 28 or below.
1/15/15 check engine light came on in the morning took to Eddie's said they could not diagnose without approval from either I or the finance counter. I went inside to the finance counter told them what was going on and after pulled out my record I said it wasn't the 1st time I had been in there and had only the car for 2 months. Was immediately taken over to speak with Anthony Conens and Braden Lehi. After having a short discussing with the gentleman who took me to see Anthony he came over and said “we're going to get you into a new car today” without even asking any questions. At this point I called mom over to sit at the table with Anthony, Braden and myself so she could be included in the conversation. At no point was I asked why the car had been brought in or did I say that I wanted a new car I simply wanted to have the check engine light to be diagnosed. After a short discussion with Anthony I said I would be back later with my dad but asked if it was OK to drive the car and was told they couldn't tell me what to do since it was my car but if it was him he would go to AutoZone and have it diagnosed. Left Eddie's went to AutoZone had them read the code and it came up saying something was wrong with the turbo boost. Went back to Eddie's Friday evening with parents and had a talk with Anthony and Davin. I asked for my money back and they take the vehicle back but was told that was not going to happen. Anthony ran my credit once again and said they could get me into a new Corolla for 19,600, later changing that to $19,750 and could offer me $10,000 on the vehicle I just bought from them for $26,648 plus my trade in. This would change my loan amount to $37,498 for a $19,000 Corolla. I declined that offer and requested they apply the full amount of my purchase towards a new car. I had previously asked for the add on itmes that had been slipped into the contract after I declined them to be removed. The Credit Life for $1136 had been removed and the Guaranteed Auto Protection for $ 895.00 was removed. I again asked what the TMIS was? It is for if you have a flat tire, I asked again to have that removed. They presented another form request and had it removed at $895. There was a further un- discussed Dealer Fee of $399 slipped in and a finance charge of $100 and an insurance premium of $1136.13. All these were fraudulently added and should have been removed already. Then we come to the $3000 warranty that Anthony said was for 12 months coverage.
After much discussion and no desirable outcome agreed to bring the car in on Monday morning to have it diagnosed free of charge by finance manager. On Sunday night the low engine coolant light came on again. 1/18/16 Monday morning 8 AM I took the car in for its appointment and spoke with Scott the assistant manager. I originally had been told about two hours but by Anthony so by early afternoon when I still haven't received a call I called at 1:08 but Scott was at lunch and I was told he was the only one that can help me. Scott called back at 2:41 saying they hadn't even got to my car and most likely wouldn't get to it till in the morning and at this time I also found out it had been taken to Ford of Augusta without my knowledge. I requested a loaner vehicle and was declined. Scott said he would call again when he knew something. At 2:37 on 1/19/16 Tuesday Scott called to say that they had started to look at my car and when they knew what was wrong he would call me back. Scott called at 4:50 saying that I needed a valve for the turbo booster and he would call Allstate to send in the claim to have it fixed, and make sure it was covered under the warranty. called back at 5:01 and asked if I had canceled my warranty with Allstate, I said no I had not and he said that over the weekend it had been canceled I said that I had canceled my tire warranty as I did not need it or want it but my warrantee for the car should not of been touched nor did I sign anything saying I wanted it canceled said he would try to find out what had happened and would get back to me. Called the next afternoon 1/20 at 11:53 asking me to come in to speak with financing as he had spoken to about 10 different people and didn't know why my warranty had been canceled. I told him I could not as I was working nor did I have a transport. He said he would continue to try to find out what happened. I called Eddy's looking to speak with Jim the store manager or anyone who could help me but was told all were in a meeting till a little after 3:00. I called Allstate to inquire about a rental car and was told since my warranty policy had been cancelled by Eddys I could not get a rental through Allstate and Eddy's told me I could rent one for $20 a day through enterprise. On 1/21, Scott called and said that my warranty was reinstated and that he was submitting the claim to have my car fixed. Call back later in the afternoon and said that the part I needed was not covered under my warranty but they were going to replace it for me for free anyway. The part was on backorder and he estimated 2 to 3 weeks before I would have my car back. I asked if they were going to keep my car and he said yes as it was not safe or able to be driven. Was told they were looking into what they could do as far as getting you a car to drive until it was fixed and would call back.
I once again request that Eddys take back their defective vehicle and return my money and my trade in as I have no transport at all.
I Recommend This Dealer:
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