My Review Of Edwards Nissan Kia:
I am absolutely livid about the customer service I have been receiving in the past few weeks. I purchased my 2011 vehicle in December. About 3 weeks ago, it starts sputtering and shaking pretty roughly, and the check engine light comes on.
I was told to go to Edwards Hyundai Subaru when I need service, but the lady in their service told me I couldn't even drop it off until Wednesday (It was a Friday). So I called LM Nissan. The guy I spoke to at that point said that they didn't have any loaners or anything at that point, but he would talk to his manager and call me right back. This was at about 1:30 during my lunch break. I received ZERO follow-ups and finally called back when I got off work, only to be told that service is closed, and to just leave a message.
After leaving a cordial message (it takes quite a bit to piss me off) I was called Saturday morning, and dropped off my car, even though I knew they didn't have a loaner available. For five days, I dealt without having a car, only to be called and told that they had no idea what was wrong, and to come pick it up.
So I leave work, pick it up, and on the way back, it's still shaking and studdering. Enough to keep me alarmed. I call back in, and I'm told to just bring it back, and they'll look at it "sometime this week" even though I've gone four days without a car, and I have a job that I can't exactly avoid. I told him I would call him in a day or two, and we would figure it out then.
On that following Thursday, I call to be told there is still no loaner, and I cannot be without a car, as I have a 20 minute commute to work, and no one to carpool with. Harry told me he would call me back as soon as there was a vehicle available. A week and a half later, I have received no call. The check engine light comes back on today, and I call in to see the status on a loaner, JUST TO BE TOLD THAT THE LAST TWO WERE GIVEN OUT THIS MORNING.
I was WAITING on a call. So, as if I don't have work to deal with, I'm told to bring it in Monday and we'll see then if there is a loaner available.
I'm sorry, but this is the absolute worst customer service I have received. DO NOT tell your client you will follow up with them, if you won't. I know that there are probably many people with car issues, who need a car as much as I do, which is why I was patient for 2+ weeks and waited for a temp car.
I have been patient with this service agent, until today. This is absolutely ridiculous.
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