Upon getting answers over emails on cars interested in and letting them know about past credit issues we decided to drive over an hour to look at the vehicles we inquired about due to the willingness of the sales team to help and gaurantee they could get us fianaced. With the understanding we were short on time they were to have the vehicles of interest ready to test drive. After wasting over two hours talking about things that were already discussed in emails we were asked to come back in a hour. After coming back, still no answer. "We will call you Monday," well Thursday rolls by and no call. So we decided to call and check status. Apparently their move accross the street is more valuable than their customer care and service. I spoke to the Sales Manager himself and was told I would get a call back in 20 minutes...2hours later..."We are sorry, we can not help you." They tell you its not a problem, and that they have several different ways they can help you...what they really have are several ways of lying to customers, and wasting their time!!

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I thought the Quick Lane Service for oil changes is designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get a full service in less time. Won't be back. There are other Ford dealers in the area to get my vehicle serviced at. This was insane.

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Everyone was very accommodating and willing to make sure they got us what we needed and wanted at a price that was within our budget.

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Everyone at Elder Ford was very helpful. Ed was able to answer most of my questions before I could even put them to words. He made my daughter and I very comfortable. He also helped to explain the value of the options I ended up choosing. A sincere thank you to the entire team, but Ed Michaels was the best!

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I was very happy with sales person Ed Michaels and although I could tell he was an experienced sales person, he did utilize a relaxed approach which was nice. I felt like I could have left at any time, I was not held hostage nor was my trade-in. Ed delivered on the promise to get me the spare key to the vehicle I purchased and he drove from Tampa to St. Pete with his wife in the car to deliver it to me. I knew he was doing it to go above and beyond and I appreciated that. As far as the sales portion, Ed was fantastic and I would recommend him.

Since I purchased the vehicle on a Saturday, I was looking for a quick transaction so as to not take a lot of time away from my weekend and I experienced some delays between sales and finance, but to Ed's credit, I noticed he was doing just about everything. He was running across the street to check on service status, we was cleaning the car, he was running back and forth to make sure service was doing their job on the 2 items that needed repair, and he reset the oil change light.

Based on the delays and some feedback, I got the opportunity to talk to GM-Terald and he was very good about getting right to the point and returning my calls. I felt Terald did a nice job both defending his staff and balancing my concerns. In the end, the actual deal took place over just about a 2 week period of time as the dealer remained in communication with me after the sale. I bring this point up as many people feel concerned when buying a used car that the dealer will vanish once the sale is made or that the customer service will end.

I recommend the dealer and if you are in the market for a different vehicle but dislike the attitudes or typical posturing of sales people, give Ed a try as he has a little different approach and lets you kind of guide the process.

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THIS IS MY DEALERSHIP FROM NOW ON. PAUL & I WERE WORKING ON A DEAL THAT TOOK 2 FULL DAYS BECAUSE OF THE COMPLEXITY OF IT. THE MAN CAME THE NEXT DAY ON HIS DAY OFF TO FINISH THE DEAL. MIKE BROWN CAME IN ON THE SECOND DAY AND WORKED HIS BUTT OFF TO FIND A WAY TO MAKE THE DEAL HAPPEN. ALTHOUGH I WAS A TIRED OF BEING THERE 2 DAYS IN A ROW ALL DAY, I GIVE BOTH PAUL & MIKE BROWN PROPS FOR GOING ABOVE & BEYOND THE CALL TO MAKE A DEAL HAPPEN WHEN IT LOOKED LIKE IT WASN'T GOING TO HAPPEN BY THE SECOND DAY. I WAS SO APPRECIATIVE THAT I BOUGHT THEM A CAKE LMAO. WHY? BECAUSE I BELIEVE PEOPLE ALWAYS WANT TO GIVE xxxx AND COMPLAIN, BUT HOW MANY PEOPLE REALLY TAKE THE TIME TO THANK THE WORKERS THAT GO ABOVE & BEYOND FOR U. I ALWAYS HERE PEOPLE TALKING CRAP ABOUT OTHERS BUT HOW ABOUT WE HEAR THE GOOD INSTEAD. THAT IS MY REASON FOR BUYING THE CAKE, SO THE WORKERS SEE THAT IT'S NOT ALL ABOUT GIMMIE GIMMIE GIMMIE, I AM ONE OF THOSE RARE PEOPLE THAT GIVE BACK ALWAYS & NOT JUST TAKE. WHEN I'M READY IN A FEW YEARS, I'LL GO BACK THERE TO THE SAME PEOPLE, HOPEFULLY THEY WILL BE THERE LMAO. HEY U GUYS NEED TO GO DOWN TO TAMPA FORD ELDERS & ASK FOR HELP FROM MIKE BROWN & PAUL COVELL. PAUL EVEN GAVE ME HIS CELL # AND I CALLED HIM OFTEN FOR SEVERAL THINGS AND NOT ONE TIME DID HE SOUND FLUSTERED OR GOT IMPATIENT WITH ME AND ALL MY QUESTIONS.

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Outstanding customer service. This dealer was 2 hrs from my home. Prior to my visit Ed Michaels was very responsive to my questions, quickly providing photos and videos of the vehicle. The vehicle was ready for me to test drive upon arrival. The negotiation process was not un-pleasant and the transaction went smoothly. I had planned to trade-in but was unable to reach agreement on price. I choose to purchase the new vehicle but kept my old car. I was worried about how I would get my old car back to my home. Ed volunteered to drive my old car back to my house the next day! At no cost to me! This is true customer service and it far exceeded my expectations. Thank you Ed and the rest of the Elder Ford team. I love my new car!

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Car was as described and priced right. Very informative and personal. Ed Michael's made me feel very comfortable and was not pushing. I would highly recommend him to everyone.

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I first came to Elder Ford with interest in a Blue Jeep Laredo but instantly fell in love with a Green Grand Cherokee Limited Edition that they also had on inventory. After working with the inital salesman we were not able to come to an agreement on price. The original price was too far out of my reach. I was then quoted two different prices after calling to try to work out a deal with an additonal salesmanager. I was really upset with the price changes but was then contacted by Ed Michaels. Ed was very helpful and did everything he could to make the deal work for me. We were able to work out a deal that prior to speaking with him was never managable. He was very nice, understanding, and overall, has been the best salesman I have worked with before. This was the 9th dealership I worked with in a 2 month time frame before working with Elder and this was the best customer service I experienced. After signing the final papers I informed Ed that I drove a rental over and needed a way to get it back to my residence. Without hesitation Ed was nice enough to follow me to my house to drop off the rental, drive me back to the dealership so I would be able to leave in the new Jeep. The deal with Ed could not have worked out any better, and I could not have been more happy. He also contacted me a few days after the purchase to check in with me regarding my new vehicle. It was a great feeling knowing he wanted to reach out to see how my new Jeep was working out for me. I would 100% recommed working with Elder Ford and would recommed working with Ed Michaels if you have the chance too. Ed and his manager Mark even threw in 3 free tanks of gas and 2 free oil changes. I just want to say thank you for everything you have done and have been been more happy with a new vehicle!

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I found an '06 F-150 on Autotrader after a month of tireless searching. Ed Michaels contacted me within an hour or of my email. He couldn't have been more straight forward and pleasant throughout the entire process. His price was better than any price I had found in a 500 miles radius and he agreed to my request for an "out the door" figure without hassle or mind games. All it took were two short phone calls and Ed cut me an unbeatable deal. He instilled so much confidence in me that I didn't have a second thought about catching a ride down to Tampa from Atlanta two days later to pick up my truck.
When I arrived, Ed had it detailed, fully gassed up and waiting for me right up front. After a quick test drive, we went through the painless process of faxing my financing form to USAA and printing off my insurance. It was a snap.
Any car dealership horror story is rendered completely irrelevant after my experience at Elder with Ed Michaels. In no way could I have asked for a better experience from start to finish. His attention to detail and instantaneous friendship will forever set the standard for service and excellence. This is the water mark.

~Michael C, Marietta, GA

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