Elgin Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Elgin Toyota:
I had an awful experience with your dealership. I live over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes it was. When I arrived not only was the car already sold it was sold on the pervious Saturday!!! I was then told whoever had purchased the vehicle had such bad credit the financing might not go thought and the car would be returned. When on called on Thursday to check on this I was put on hold for over 20minutes, and finally had to call back to leave a message for Brian. (who NEVER called me back) This is totally reprehensible behavior. I’m disgusted with the low level of customer service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Elgin Toyota:
Dealer insisted on adding an $1800 'comfort and convenience' package to car. Would not sell car without this. When I asked dealer to fax me specific information on what this dealer 'add-on' added to the vehicle, no fax was received. Sales person never called me again. My experience was poor, your mileage may vary.

Would not recommend.

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