Empire Hyundai

Empire Hyundai
428 Pleasant St
Fall River, Massachusetts 02721

Sales: (508) 673-7646
Service: (508) 673-7646
Parts: (508) 673-7646

Manufacturer: Hyundai

Most Reviewed Employees
Brad Simoes Brad Simoes
Sales
Thomas Biffle Thomas Biffle
Sales
Eric Moura Eric Moura
General Sales Manager
Mike Camara Mike Camara
Sales
Kasey Mathias Kasey Mathias
Internet Director
Jeff White Jeff White
Service Advisor
Jeffrey Mello Jeffrey Mello
Service Director
Joseph Carvalho Joseph Carvalho
Finance Manager
JR Ybarra JR Ybarra
Service Advisor
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Instant Financing
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.6/5
159 Reviews
Empire Hyundai

Overall Score: 5 Star Rating4.6



About Empire Hyundai
Certified: Empire Hyundai
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Empire Hyundai has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



kitkat72
4/25/2012 9:05:44 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Caesar deflorio. Paul mcCarthy

My Review of Empire Hyundai:
I bought an elantra. its is a great car! I love the gas mileage. I was at ease immediately with Caesar. he was patient and sympathetic to my situation. i will recommend empire to others. only one thing i was disappointed with...i was quoted one price, then at the actual time for signing it was about 30.00 more. not happy about it, especially since the first quote was where i needed to be. Finance manager, Paul, was also extremely helpful.

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jason888
4/13/2012 7:52:03 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: ronald webb

My Review of Empire Hyundai:
This place is a scam. I would stay far away from this place. Make sure the first thing you do is get a price for the car. Then get it in writing before going any further. If they dont walk away noing you made the best decision of your life. Also dont tell them anything about a trade in before you get a price in writing because all the do is add the trade in value to the cost of the car. I was conned big time and shame on me for not doing research first so all i can do is warn you not to trust anyone of them because they are the scum of the earth. Like I said get a price in writing before doing anything and dont mention a trade in until you get a price in writing. Good Luck.

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Rocky123
4/5/2012 4:12:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad Simoes

My Review of Empire Hyundai:
I have to say that the overall experience was a little better then I expected. The sales person and his manager were understanding to my financial situation and seemed to work hard to get to the price I was comfortable with. Having never owned a Hyundai I was a little leery about getting one, but after driving it for a couple of days I am very happy with my new Veloster and absolutely love driving it.

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cbodac
3/30/2012 12:23:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Swenson

My Review of Empire Hyundai:
I was very pleased with John Swenson's professional and friendly manner. He was very helpful to find me a vehicle that was what I was looking for and in the price range I needed. The staff at Empire Huyundai aim to please. I will definately recommend them to people who are looking to buy a vehicle in the future.

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dsylvia
3/30/2012 9:27:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron

My Review of Empire Hyundai:
I wanted to write this review because I am totally satisfied with the experience that I had at Empire Hyundai.

My husband and I were recommended to Empire Hyundai by my neighbor who told us that he bought his car there and was totally satisfied with it.

When we drove up we were greeted by a salesperson named Ron. He asked us some questions about what we were looking for in a car. We told him good gas mileage and looks were most important. He then took us for a ride in an Elantra, which seemed a bit small for us. Then he took us for a ride in a Sonata. That was the deal closer for us. We loved it!! We came together on the price in no time and we got a good price on our trade with help from their manager Jerry, who was very nice.

Ron then bought us a coffee while we waited for all the paperwork to be completed by the finance person Joe. Joe asked us a few questions and drew up a deal that was comfortable for us to afford on a fixed income. He was also easy to deal with. Everything was approved and we were ready to drive off with our new car. It didn't take long at all.

Right before we left Ron took us by the service area and made an appointment to have our first oil change.

The owner, Rick Torres, happened to be walking by when Ron introduced us to him. Mr. Torres asked us if we were satisfied with our whole experience and we said we definately were. We also told him that we would make sure to tell friends and family and he seemed happy. He said anyone we sent he would make sure they would get a good deal also.

Empire Hyundai is the place to go where you are treated like a VIP, and treated with respect.

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3mpir3sucks33
3/15/2012 8:34:13 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: rather not say

My Review of Empire Hyundai:
Con Artists. I really don't understand how there are positive reviews for this place. Maybe people from the dealership are writing these suspiciously enthusiastic reviews?
The abridged version of my experience… When I showed up and asked about a car I had seen in the paper I was brought in to sit at a desk instead of being shown the car. They seemed friendly and it looked like a nice place so I tried to see where this was going. I ended up being there for well over a half an hour before I even saw the car. Meanwhile, I was asked how much money I make and my SSN, and like an idiot I gave those things up because they told me it was to get me the best deal. After test driving the car and asking multiple times how much the car was and having the question deflected, I was finally brought back inside and given a price a little higher than I remember seeing. I had an idea of how much the car was but couldn't remember exactly because I had been looking at so many cars. They tried to throw a lot of payment numbers at me to try to confuse me. I said I wasn’t buying the car today and of course the salesman persisted and eventually brought over the manager to try to bully me into buying the car. After going home I looked in the paper and realized they gave me a price that was $4,000 higher than the price they gave me. The thing that bothers me the most is how many questions the salesman asked about where I heard about the car to try to see if I saw the price anywhere. There are so many laws and regulations in MA, I'm blown away that places like this are allowed to operate. I'm pissed that I wasted so much time at this place while being given the runaround and I am a little worried about giving them my SSN. Avoid at all costs.

Also, funny that i can't use the username empiresucks because it has already been taken, enough said.

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elias_marc@yahoo.com
3/6/2012 4:09:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Caesar DeFloid

My Review of Empire Hyundai:
I would highly recommend Empire Hyundai to anyone ,my husband and I were greeted by Caesar who was very friendly and put you at ease right away. (Quite a difference from route 44 hyundai where i had previously purchased a car) We chose a new sonata , Caesar took us outside showed us all the car had to offer and took us on a test drive .I decided that i loved it and inside we went to purchase the car , this is the part normally people dread, much to my surprise i didn;t feel attacked or pressured in fact it was quite the opposite, Caesar and the empire team really seemed like they want thier customers to be in the car they want for the price they can afford .Needless so say i purchsed the car that day and my husband and i talked all the way home about how awesome the experience was. We have an will continue to tell anyone to visit Empire Hyundai. Thank you again Caesar for making our experience a great one from beginning to end.


Sincerly,
Sharon Elias

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jcarrollpd
3/2/2012 11:17:22 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jeff Swauger

My Review of Empire Hyundai:
The salesman that we have was very sarcastic and made my fiance and I feel as if we did not know what we were talking about. After we seemed to have made a deal, or so I thought, we reached an agreement on a payment that I could afford. The day that we reached the deal was a normal business day, but for some reason they told us that they could not get the loan financed until the next day but not to worry because we would just have to come in and sign some paperwork and we would be all set. That was wrong! When we arrived the next day after driving our new car for an entire day and really starting to like the vehicle they informed us that our payments would be an extra 82 dollars more than what we agreed too and then still tried to negotiate with me and pressure me in to buying the car from them. AWFUL DEALERSHIP MANNERS...DO NOT VISIT THIS PLACE YOU WILL BE DISSAPOINTED, SKETCHY SALESMAN, and SKETCHY MORALS!!!

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fightback
3/2/2012 8:22:05 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Eric (salesman) joe (sales manager

My Review of Empire Hyundai:
I purchased a new hyundai from empire only to find out i had been scammed in almost every way possible!! i recieved all false values on the trade in and also the factory sticker was changed and i did recieve the rebates for new vehicle but went towards my trade in to cover their low ball values . I would reccomend everyone stay far away from this dealer. Now they have these two clowns promoted one as a sales manager and the other is now the general manager . Shame on me lesson learned i am now into the car for double what it is worth!!

Thank you Rick Torres!!!!!!

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2012SantaFe
2/29/2012 5:19:45 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Not Sure

My Review of Empire Hyundai:
I have only bought one brand of car for many years. After a few co-workers purchased a Sonata, Santa Fe, Accent and Elenata. I said guess I need to stop by and look at something other than a Toyota. I was blown out the doors with smoke and mirror by the Sales Manager and Finance Manager.

After several hours of back and worth on a Santa Fe, they finely agreed to my price. But when I they told me my interest rate was double digit I laughed. They couldn't have know my credit score, because I have a credit lock. I said, okay I'll go to my bank across the street and get a loan. They said if I did that the price we agreed on would be void.

I released the credit lock and they came back with a very high single digit rate, still knowing I could do better at my bank. I finely said, get my banks rate or I'm walking at that time I asked about adding GAP coverage, they told me it was $1,000.00 for GAP. I grabbed my trades keys and left. Which by the way they offered me $4,000.00 less than clean trade value. I drove away and called to reactivate my credit lock. I was informed that that they submitted my credit app, to 10 banks, five of those banks after I left.

I drove to my another Hyundai dealer in Rhode Island, and within two hours, I had a better deal on a Santa Fe Limited than on the SE I looked at Empire and GAP cost me $575.00 and I got a rate of a quarter point over my bank. I also got all the money for my trade.

Stay away! Should have known the place was shady with all the sales people hoovering outside looking to kill and attack you.

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