We were from Boston. Our car was wrecked by a truck on the highway. It was raining and cold. John in service stayed open for us and waited for the tow truck. He was a great help, also renting us a beautiful car to ride home in. He will restore our car quickly and we will return to pick it up. John was so polite and helpful with knowledgeable advise. We were so lucky to find this dealership with such fine people to help us. Thanks John! Martin and Debbie
As usual I received wonderful service . It was completed an appropriate time . My questions were answered . I have been a customer for seven years . I will be leaving the area and hope that dealers in my new location will be as timely and as helpful as Empire Toyota has been .
We went there after being told about a great place to do business with. We have to agree totally and had a pleasant experience when dealing with the folks there. They were through and made sure we understood everything pertaining to the car.
"Excellent 35,000 miles service and vehicle NYS inspection"
My service visit was handled very well as always is the case. I did not have to wait long and all aspects of the work were explained to me. I am treated very courteously by Leon and the other service department employees.
Empire Toyota is always honest and fair. Their service work is the excellent. They completely check my vehicle so I am confident that there won't be any unexpected problems and they always do all they can to make me happy.
"Had a very good experience and would go back again."
- New Car 123
They answered all my questions and gave me a hands on for a good half hour learning all the new features on the dash board. Kim Krum was a great sales person and she even set up my phone for me in the car. Kim worked with her managers to get me what I wanted and I was very satisfied.
Please spare yourself from this horrible place, drive to Albany or Latham, or even Binghamton. The owner is a nasty, greedy businessperson, who underpays his salespeople, so they act like sharks. These people turn NASTY when the customer wants to shop around. They don't like intelligent customers who have researched the market. Try Northway Toyota in Latham, very nice people who appreciate your business. ANY PLACE ELSE IS WORTH THE TRIP.