My Review Of Empire Toyota:
After seeing a sign that stated "undercoating" in the new truck I purchased from this dealer I decided to spend the $200.00 to have the job done. I may add that the salesman told me, "they spray all the metal under the truck with undercoating."
After inspecting the job I realized that many steel parts were not sprayed at all! Before contacting the dealer I did my homework and contacted the manufacturer who refered me to the distributor for my area. The distributor expalined to me that everything that is metal needs to be coated except the motor, transmision and exhaust system. I made an appointment with the dealer and told the service manager, John Maine, what the "specs" are from the distributor. John is an really nice man and he gave me a vehicle to drive and also had a scratch fixed (great job on the scratch) on my door. He said, "Don't worry the undercoating will be done to your satifaction."
Well he was wrong!
I asked for "something" to be done to rectifiy the fact that I will now have to take time off from work and spend gas $ to drive the 140 miles to have the distributor do the job the right way!
I called the ECP companies distributor again and he is in agreement with me that the frame rails, crossmembers, trailer hitch, rear end should all be coated.
My hope was that Empire Toyota's Amy(did not get her last name), Manager/Controller, would see the value of refunding me a partial payment to offset the shoddy workmanship of her shop and defer the costs of driving to the distributor (gas and time off from work). Well she offered to have her shop try again and I refused saying "you tied up my time once for nothing...why would I do that again?"
I explained that a good faith of $50.00 would be ok with me for my time and gas...and she flat out refused...she told me my mind was made up in advance and that she can't work with me.
How fortunate she is to be a mind reader...she should be doing another job that can utilize her mind reading abilties. What she is lacking is a good understanding of the lost art of Customer Service!
Personally, I will now have to find another Toyota dealer to have my service work done.
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