I had a dead combo-meter (instrument cluster) on my 2007 Prius registered in Florida. Another upstate NY dealer would not even deal with the problem, but Empire did the research needed, scheduled the work, got the back-ordered part, and put me back in the road with a speedometer, fuel gauge, cruise control, antilock brakes, backup lights, etc. back in service before heading south 1600 miles. Well done. Alll were courteous, professional, and caring.