Ernie Haire Ford

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ernie Haire Ford:
Well, first of all, as soon as I stepped out of my car, this salesman, Craig was his name, approached me. He hassled me like a little lost puppy until I let him follow me around. Oh well I say, this is this man's job. I go straight to the F150's. I have NO intention of buying today but this guy says I do. Okay. I have a bit of time and am in no hurry. He INSISTS, and I mean INSISTS, we go inside and "check prices"! So I do. He gives me a bunch of paperwork so I figure what the heck, if he wants to waste my time, then I'll waste his as well by acting like he might have a sale here!!! He he he!!! After a bit of paperwork, he asks for my keys for my trade. I have a 2004 Mustang GT with over $7000 in tires, rims, brakes and suspension and another $8000 in the motor. My car to me is worth easily well over $20,000. He comes back with the appraisal at $6000!!!!???????? I say WHAT???? With over $15000 in modifications????? Craig tells me that, "Well sir, with all the changes to your vehicle, it'll be hard to find somebody willing to pay even blue book value for it". So I laugh and say, "Okay buddy, no trade then". He says, "well what can we do to get you in this car today?". I say, "Nothing.". He tells me to wait just a minute and he will be right back! Great!! he was in such a hurry he'd forgotten this little packet of paperwork he'd been carrying around. I looked inside, and before my eyes.....I couldn't believe it!!!! My appraisal sheet was laying RIGHT ON TOP!!!! It seemed as if the appraisor had actually appraised my vehicle at $12000!!! $6000 more than waht he had told me??!!!! I was shocked!! I went straight to the front desk and showed a manager. This guy looked at it confused, and then tried telling me it was ANOTHER customer's appraisal sheet!!!! I was shocked at what was going on!!! They were trying to get me to accept there crummy offer for my Mustang, and then, they would have surely recieved the entire $12000!!! I walked out. I DO NOT reccommend this dealership. I gave my entire experience Very Poor ratings because after this, I couldn't give it any better.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ernie Haire Ford:
I was welcomed the minute I walked in the door, and assigned to a salesman as the one I had the appointment with had to leave early. My salesman was very nice and low key - no high pressure tactics. Ford was offering a financing special over the holiday weekend and the dealership was short-staffed in the finance area - my salesman kept checking in on me every so often to update me on where I stood in the finance que. He couldn't speed anything up, but it was nice to at least be informed. The finance officer explained the various warranties and insurances available and did not pressure me to purchase any of them, although he strongly recommended the GAP coverage. After talking with MY insurance company (who also recommended the coverage) I understand why he made this recommendation. The selection was good and staff was helpful. This is a much BETTER experience than the last time I purchased a Ford, in 1999 from Prestige Ford in Dallas. THEY used every sales tactic in the book and I will never use them again, nor will I recommend them to any of my friends in Dallas. I will not hesitate to recommend Ernie Haire Ford to folks - I was impressed with how they handled the entire process. I was dealing with the new Ford sales department on Florida Avenue. The used cars are a different division.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ernie Haire Ford:
I hope these guys get a salary because they sure aren't selling any cars.

Me: Do you have any Eddie Bauer Expeditions?

Them: I think I have one back here - let me find it.

Me: I just walked in the opposite direction to go look at the Expeditions that were in plain sight.

Them: After coming to find me looking at the trucks, of which there were 6 Eddie Bauer's, all parked together -- "Oh - You found them!"

Me: How many miles is on this one?

Them: I don't know, I'd have to get a key to find out.

Me: Well, how much is it?

Them: $24,900.

I walk to the next one - How many miles?

Response: I don't know, I'd have to get a key.

How much? $24,900.

We did this with all 6 trucks until the salesman finally said "Now I'm curious how many miles they have on them, I'm going to get a key."

After discerning the mileages, I chose one to test drive. Do you know the guy didn't even ask to see my driver's license or even inquire as to my having one before he put me behind the wheel.

After the test drive I tell him it needs to have 4 matching tires, as the ones on it were mismatched. I get a ration of crap about how it's a used vehicle and what do I expect? I expect 4 matching tires.

I tell the guy what I'd pay for it and how much I'd put down on it and he goes away and comes back with Victor who informs me that he couldn't possibly sell me that particular truck for that price because they have a right to make a profit, but he could show me another Expedition that was cheaper.

Excuse me? Cheaper? Outside they were all priced at $24,900, now that I've chosen one, suddenly they are different prices and you've got a cheaper one out there? Where - I looked all you had to offer.

When I looked over their justification of price now at $24,149, they had charged me for tires, charged me for an unidentified FORD service, charged me for a warranty......And told me if I wanted the keyless entry option that was already on the truck I'd have to buy my own key chain.

And with that the sales guy tells me at that price they'll only be making $200 on the deal. Give me a break, they probably only gave the previous owner a measly few grand as a trade-in, so don't tell me about not making any money off a truck you got for virtually nothing yet are trying to sell as if it were brand new and not approaching 4 years old.

Funny thing, on the test drive I commented on how DIRTY the truck was and the sales guy told me it was because they have been sitting on the lot for months. Yet when I wouldn't buy the truck for their ridiculous price I was told that "these trucks are hot, we can't just give them away."

No, you guys can't give them away and it doesn't appear that you can sell them either.



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