Esserman Volkswagen

Esserman Volkswagen
16825 NW 57th Ave
Miami, Florida 33055
(305) 474-8989

Manufacturer: Volkswagen


Most Reviewed Employees
Martin Centeno Martin Centeno
Sales Consultant
Glenn Peri-Cohen Glenn Peri-Cohen
Sales Manager
Maria Fitzpatrick Maria Fitzpatrick
Finance Manager
Antonio Cantu Antonio Cantu
Sales Consultant
Mitra Rampersad Mitra Rampersad
Finance Manager
Derric Cohen Derric Cohen
Finance Manager
Pablo Mata Pablo Mata
Service Advisor
Ignacio Socias Ignacio Socias
Sales Consultant
Richard Lopez Richard Lopez
Sales Consultant
Rolando Sanchez Rolando Sanchez
Service Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Full Service Cafe
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:30 AM - 9:00 PM

Tuesday: 7:30 AM - 9:00 PM

Wednesday: 7:30 AM - 9:00 PM

Thursday: 7:30 AM - 9:00 PM

Friday: 7:30 AM - 9:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 10:00 AM - 5:00 PM


Parts

Monday: 7:30 AM - 7:30 PM

Tuesday: 7:30 AM - 7:30 PM

Wednesday: 7:30 AM - 7:30 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 7:30 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 10:00 AM - 5:00 AM

Twenty-Four Month Rating: 4.8/5
175 Reviews
Esserman Volkswagen

Overall Score: 5 Star Rating4.8



About Esserman Volkswagen
Certified: Esserman Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Esserman Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



TDImeek
5/6/2012 2:44:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jose Luis Bringas, Pablo Mata, Rolando Sanchez

My Review of Esserman Volkswagen:
My sunroof drains experienced a meltdown out-of-warranty. Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their skilled service tech removed my entire headliner and all interior trim above the doors to repair my sunroof drains. Amazingly, the car doesn't have any rattles and the light beige headliner and all interior upholstery looks like new even after the exhaustive work performed by the technician. Best of all, they worked with VW Customer CARE to provide me with payment assistance for the repair. When I returned with a blown fuse for my dome lights a few days later, Pablo replaced it free of charge and the service manager who was off for the day saw me entering the dealership from the highway and called to check if everything was okay. That's the kind of service that's hard to find these days. Esserman VW is not the closest dealership to me, but they have shown a level of service above and beyond any other dealerships I've been to, making it worth the extra miles to get there. With more reviews on this site than any other VW dealer in the South Florida area, there's good reason they rate so highly! Thanks, Esserman VW!!!

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skrumbein
3/12/2012 4:20:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Branislav Manjencic

My Review of Esserman Volkswagen:
Very happy with car, feel we got a good price, and would recommend the dealership to friends. All in all, am happy with the purchase.

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emelg
1/24/2012 5:52:08 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Daisy Zabala

My Review of Esserman Volkswagen:
The people who work there have no customer service skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a bunch of times if I was sure that I had never been in accident. They wanted me to call my insurance company and have them pay for an axle replacement and kept asking me if I was sure I had never been in an accident. Another time they put the wrong blinker light (a left blinker light on the right side) in my car and gave me an attitude when I went to complain about their service. Sadly I choose to go again when my window broke and I went to get it fixed as an emergency. Daisy Zabala asked me if i had an appointment and I told her no, that it had just happened and that I couldn't leave my car without a window because it might get robbed or damaged by rain. She insisted that I had to make an appointment, another service consultant was able to help me. Mind you, my car is still under warranty. I will never go back there, even if I have to drive 30 miles to go another VW. The worst service consultant is Daisy Zabala, if you decide to go there after reading this review ,at least ask for someone else if she approaches you.

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dajisali
1/7/2012 11:34:11 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Maria Fitzgerald and Glenn

My Review of Esserman Volkswagen:
I leased an EOS in 2008, and was sold a wear and tear policy by Fitzgerald, the finance manager. I returned the vehicle in May 2011. I was told I had 2 tirs that were not acceptable and owed $360. In June, I filed a claim with Nation Warranty Corp, NAS. Several weeks later, NAS contacted me and claimed that Esserman had never paid them for the wear and tear policy, eventhough I have my signed copy. I went around with Esserman for months and months. Later I was told that even though I have a signed policy with NAS I actualy had the policy with another company, National Adjustment. When I filed the claim with the new compnay, they never admitted I had a policy, they just said it was deneied becaused I had filed it more than 30 days from the date I turned in the vehicle. Off course it was more than 30 days, but to no avail. I GET NO satisfaction from the dealer or VW corporate. The customer service stinks, no one returns calls and in all honesty my EOS was a piece of junk.

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Response from: Esserman Volkswagen
Added: 1/24/2012 3:26:36 PM
We are sorry to hear that you have had such an unpleasant experience with your Eos and your warranty. We are glad we had the chance to reach you personally and go over your concerns. VW has proven to be a very strong brand. Hopefully you will still consider VW as a brand in the future. We look forward to speaking with you again this week to resolve your concerns.

lito0817
12/30/2011 9:47:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Antonio Cantu, Edgar Ramirez

My Review of Esserman Volkswagen:
I have purchased 17 cars in my lifetime, I have dealt with GM, Mercedes, Toyota, Mazda and Hyndai but I have never ever been treated so royally as they did at Esserman VW. The sales person, Mr. Antonio (Tony)Cantu is the very best car salesperson that I have met in my life and Mr. Edgar Ramirez, the Finance Manager went out of his way to be helpful and friendly before, during and after the process.

I have never had the features of a car explained to me with such detail and friendliness as Tony did today. On a scale of one to ten they deserve a ten and a half.

Have a happy New year Tony and Edgar, you both are great!

Cordially,

Lazaro G. Martinez

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Response from: Esserman Volkswagen
Added: 1/5/2012 2:20:54 PM
Thank you for sharing the experience you had with Tony and Edgar. We hope that you are enjoying your Volkswagen. Hopefully those guys have earned us a customer for life. Happy New Year and welcome to the Esserman VW family!

MARILIA SEXTON
12/28/2011 5:10:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Lopez

My Review of Esserman Volkswagen:
RICHARD LOPEZ, YOUR SALES REPRESENTATIVE, IS THE MOST EFFICIENT AND FRIENDLY CAR SALESMAN I HAVE EVER DEALED WITH. HIS PROFESSIONALISM WAS OUTSTANDING.
CONGRATULATIONS FOR HAVING SUCH AN EFFICIENT MEMBER IN YOUR STAFF!

ALSO THE VALUE OF YOUR PRODUCT WAS VERY ATTRACTIVE.

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Response from: Esserman Volkswagen
Added: 1/5/2012 2:13:40 PM
We appreciate you taking the time to share your great experience with Richard. Great to hear that you were pleased with his character and customer service. Welcome to the Esserman VW family.

BurBunny
12/21/2011 11:37:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Antonio Cantu, Maria Fitzpatrick

My Review of Esserman Volkswagen:
Simply could not imagine a better car buying experience. Friendly, professional, honest, integrity... and it was FUN! Tony read me like a book, realized that perhaps another car (same price) was a better fit for me than what I had originally come in to look at, made sure I was selecting the right options to make me happy (ending up in the base model rather than the upgrade, which not only saved me money, but actually gave me a car I'm happier in), and made the deal happen. Maria in financing was a joy to work with as well, and just a wonderful person. When was the last time you laughed most of the time you were doing the financial paperwork, yet felt absolutely confident in what was presented to you?

I'd been given a recommendation to a specific salesman at another VW dealership, and actually had gone to Esserman just to see the color of the model I was originally considering. However, Tony was so good, both as a salesman and in understanding me, he earned not only my business this time, but my unqualified recommendation and loyalty for the future. As a top salesperson myself (in travel), I know when I'm getting "sold" and when I'm working with someone who will partner with me to do what's right for me and put me first. Tony is that kind of person.

Both Tony and Maria and the entire team at Esserman made this deal work, and have made me very happy. There is a reason they keep winning customer service awards - they earn them! If you're even considering a Volkswagen, get yourself to Esserman!

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Response from: Esserman Volkswagen
Added: 1/5/2012 2:08:21 PM
We are happy to hear that you had such an enjoyable experience here. We hope that you are enjoying your new vehicle. It is great to hear that Tony and Maria's earned us a loyal customer. Happy New Year and welcome to the Esserman VW family!

jackgw8
12/13/2011 5:28:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pablo Mata, Keith Osbourne, Mitra Rampersad

My Review of Esserman Volkswagen:
I had an EXCELLENT experience at Esserman Volkswagen. Everyone was very nice, especially KEITH OSBOURNE and Mitra. They took care of me very well! After I bought my first vehicle there, I came back and was still treated with the same curtsey. Pablo made my experience at the service section speedy and enjoyable. I will definitely buy again from Esserman!

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Response from: Esserman Volkswagen
Added: 12/13/2011 9:03:37 PM
It's awesome to hear that you enjoyed your visit here from the sales floor to the service drive. We look forward to being able to assist you in the future as well. Welcome to the Esserman VW family.

csiman
11/27/2011 4:18:19 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Centeno

My Review of Esserman Volkswagen:
Martin is very good and knowledgeable. He was very helpful and we were able to get a great price on a new car.

We highly recommend him. He will make it happen for you.

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anabut1
11/9/2011 3:01:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Martin Centeno, Maria Fitzpatrick

My Review of Esserman Volkswagen:
From the moment I decided to lease another vehicle I visited Esserman and met with GM-Chris Assmar because I have purchased and leased numerous vehicles from Esserman over the years and they have always been spectacular. They are professional, friendly, courteous and genuine in assisting the customer and meeting their needs and will provide the customer with service found nowhere else! This time around I was assisted by Martin Centeno, he greeted me like family, gave me his full attention and got me into the exact deal I wanted- quick and hassle-free! I commend Chris, Martin and Maria who put all the paperwork together and most certainly recommend them to family and friends, they are the BESTEST!!!

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