Worst Car Dealer I've ever dealth with. Everyone tells you want you want to hear, ranging from the phone service, sales person, finance manager, to the general manager. Dubious business practices. Poor Customer Service. Try to squeeze you for every dollar they can. And when they figure out a way to make more money, they'll kick you to the curb.
I contracted European Masters to purchase a vehicle. I called prior to driving there (2hrs away) to confirm they were open. Was told they were open until 8pm. Got there at 6pm and they were closing (I chalked this up to miscommunication, but it was just the beginging). On that date, I placed a sizeable deposit received a written piece of paper from the senior sales associate outlining the price. I had informed them I would pick up the car on the following Tuesday. I then called on Sunday 4/12/14 to confirm that the car would be ready and was assured it would be.
On Tuesday, I come to pick up the car and it is nowhere to be found. I am told that the car has lights that had turned on that would prohibit it from passing inspection (excuses excuses.... who puts a car for sale on the lot that can't be sold). At that point, I suspect that the car may have ben sold in the interim following my deposit/contract as one of the salespersons had let it slip.
After discussing with the general manager, I was told that the car is being sent to the mechanic and they are unsure when it will be fixed if at all (affirming my suspicion of fraudulent sale). Fast forward nearly a week I am informed that they cannot fix the car and are "selling it back at auction." In this time European Masters is unable to produce the car and/or service records to affirm that they cannot sell the car. I was told they'd sell me the car "as is" (which i doubt they could produce it). But That was beisdes the point.... I bought a working car, not a fixer upper).
My deposit was refunded. But wasted a ton of Time and Money for nothing. Stay away, as they provide no less than unsavory business practices, near fruadulant activity, and/or bait-and-switch techniques for personal gain.
I Recommend This Dealer:
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