It's been 16 years since I've gone car shopping, so you can imagine the anxieties I was having about buying a new car. I've been a fan of the SUV style vehicle, since I owned a '99 Honda CRV. After doing a lot of research online, I learned that the Subaru Forester has had a consistent good rating for some time now. As part of my research I visited several dealerships (i.e Honda, Toyota, Subaru) to see, talk and test drive the various SUV vehicles in their line up. Seeing how the Forester had such high consistent ratings, I decided to go with the 2015 Subaru Forester as my next vehicle that I wanted to invest in. I visited several Subaru dealerships in a span of the month of researching. Of the dealerships, Evanston Subaru really stood out and I naturally felt comfortable to want to work with them on purchasing my next vehicle. There are details that you quickly see about this dealership that puts you at ease. One obvious one is that the appearance of the dealership as you drove into their parking lot looked very professional, modern, and clean. It just gave you that initial feeling that Evanston Subaru cared about their customers by the way they cared about their workplace. The gentleman who I was fortunate to work with was Ludovic "Lou" Perruffel. Lou was very approachable and pleasant. I especially appreciated his professionalism and most of all his down-to-earth, up front approach. I can't express enough how helpful and understanding he was throughout my car buying experience. The finance personnel that I worked with, David, was very professional and really knowlegeable. Being that it was 16 years ago since I last bought a car, Lou and David really did make the effort to make my experience a comfortable and stress-free one. I know that you might be thinking, "who is this person that's providing this rating on Yelp about Evanston Subaru?" "He must work for them?" I promise you, I don't work for the dealership. I'm just an "average joe" customer like everyone else that was lucky enough to have visited Evanston Subaru and Lou. Thanks to them, my anxieties, and nerves about buying a new car after 16 years a less stress, more pleasant car buying experience. So if you're shopping for a new car, even if it's been 16 years or 5 years ago, and you're looking for a great car buying experience....stop in at Evanston Subaru. All their staff there are great to work with. If you run into Lou Perruffel as your salesman, tell him "Henry says hi and that you're looking for that great car buying experience".