Exeter Subaru

This was a very easy transaction. Everything went exactly as described. Domenic Spinelli was great! Everything went exactly as described. Domenic Spinelli was great! More

Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More

I did a lot of research before I actually visited Exeter Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by t Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by the trade in value offered on my old Subaru. Yes, it had high milage and yes it was not something you could sell on your lot but it had been my car for the last twelve years and it was worth more than I got for it, Either way it is over, and I Thank you for your dealship. More

Facility presentable, Sales representative Mitch Aase, helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. More

Domenic was so nice and he had unlimited knowledge about the car models I was looking at. He was absolutely amazing to work with and answered all of my questions! Great personality and so sweet, definitely the car models I was looking at. He was absolutely amazing to work with and answered all of my questions! Great personality and so sweet, definitely recommend! More

Domenic was amazing! He was so knowledgeable on all of the models I was looking at. His personality was great and definitely recommended working with him!! He was so knowledgeable on all of the models I was looking at. His personality was great and definitely recommended working with him!! More

Best car buying experience I have ever had. Ann is very personable and knowledgeable. I was undecided on which model I wanted. I asked to test drive an Ascent, Forester, and Outback. Ann Ann is very personable and knowledgeable. I was undecided on which model I wanted. I asked to test drive an Ascent, Forester, and Outback. Ann patiently explained the highlights of all 3 vehicles. I came into the dealership thinking I wanted an Ascent. I ended up purchasing an Outback touring edition. I had no idea this was my car until I drove one. Thank you, Ann, for all of your help! More

Easy to deal with, efficient and pleasant. No pressure, good pleasant folks to deal with. No pressure, good pleasant folks to deal with. More

Very pleased with the ease of working with this dealership. The showroom was open and welcoming with friendly and knowledgeable staff. Ann was very helpful in our selection of finding the right veh dealership. The showroom was open and welcoming with friendly and knowledgeable staff. Ann was very helpful in our selection of finding the right vehicle for our needs and wants. She was thorough in explaining all of the features and we would definitely recommend Ann and Exeter Subaru to friends and family. More