Reason for Visit: Sales
I recommend this dealer: No
My Review of F.C. Kerbeck & Sons:
I recently purchased a used Cadillac from FC Kerbeck. I drove it off the lot that night, despite the fact that some things needed to be done to the car: A weather strip needed to be replaced, the dash needed to be secured, and the car needed to be detailed. I returned the car 3 days later to have these items finished. They kept my car for 5 days and they never called to notify me that the car was ready to be picked up. After finally getting my car back, I told Ed Mauer (salesman) that I no longer wanted the car and requested my money back, since they offer a 5 day 300 mile money back guarantee. Ed said that it was over the 5 days. I argued that I only had the car for 3 days, and the dealer had the car for an additional 5 days in order to complete the items on the punchlist. So the fact that they kept my car over the 5 day limit, screwed me when I wanted to return the car.
The other reason why I hate FC KERBECK is because they treat you like a NUMBER. You are not a customer to them, you are a NUMBER. After they sell you a car, they wont remember your name (they may remember your face) but I guarantee after 2 weeks, they will forget who the hell you are.
For instance, when they had my car for that 5 day period, they never called me once to give me an update of the status of the car. I actually went to the dealer on the 4th day in hopes that the car would be finished. When I got there, no one knew where my car was or had any idea of the status of the car. They told me to stop back the next day. I said I am not stopping back until you call me to notify me that my car is finished. I left my phone number for the salesman to call me to notify me when the car was done. I never received a phone call. I did go back the next day and was able to pick up my car. BUT.... the car had never been detailed (which they agreed to do).
It's been 2 weeks since I originally bought the car and I am going to sell it already. I am probably going to lose about $5k as a result of this experience, but I'd rather lose that much money than to have to deal with these RUTHLESS Dealership.
I strongly recommend that NO ONE... I MEAN NO ONE... ever purchase a car from FC Kerbeck. Your better off going to the dealer down the street... their prices may not be as good, but I gaurantee their service and your experience dealing with them will far outway the additional cost of the car.
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