FENTON NISSAN EAST

Reason for Visit: Sales

I recommend this dealer: No

My Review of FENTON NISSAN EAST:
AWFUL experience!! I found a 06 Nissan Pathfinder that was what I was looking for. Since I lived 100 miles away, I called and asked them about it and they promised to set it aside. I originally spoke to a dealer named Audra the week before, but when I called to have them set it aside I spoke to RICH. Greg the Sale Mgr even promised to set the car aside. However on the way there to get the car, Audra called me and said she would be my dealer and the car would be waiting for me. I was happy with that. After my long 100 mile drive, I pulled up to the car lot to find another couple test driving the pathfinder that they PROMISED they set aside. Their dealer was RICH!!! he had called another couple in, cause he knew that Audra was getting the deal instead. Audra said that if we finished the paperwork while they were test driving we could get the car! WTH!! So Im racing to get the paperwork done. Anyway long story short, I didnt get the car. The other couple got it. Probably by offering more. The whole time RICH was walking around with a SMURK on his head. And the Sales Mgr was aware of what was going on, and did NOTHING. They are DIRTY salespeople, DONT TRUST THEM!!!!! In the end they tried to get us to get another pathfinder but I refused. And we went down the road to Bob Moore Nissan and purchased a Murano which I love!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of FENTON NISSAN EAST:
AWFUL experience!! I found a 06 Nissan Pathfinder that was what I was looking for. Since I lived 100 miles away, I called and asked them about it and they promised to set it aside. I originally spoke to a dealer named Audra the week before, but when I called to have them set it aside I spoke to RICH. Greg the Sale Mgr even promised to set the car aside. However on the way there to get the car, Audra called me and said she would be my dealer and the car would be waiting for me. I was happy with that. After my long 100 mile drive, I pulled up to the car lot to find another couple test driving the pathfinder that they PROMISED they set aside. Their dealer was RICH!!! he had called another couple in, cause he knew that Audra was getting the deal instead. Audra said that if we finished the paperwork while they were test driving we could get the car! WTH!! So Im racing to get the paperwork done. Anyway long story short, I didnt get the car. The other couple got it. Probably by offering more. The whole time RICH was walking around with a SMURK on his head. And the Sales Mgr was aware of what was going on, and did NOTHING. They are DIRTY salespeople, DONT TRUST THEM!!!!! In the end they tried to get us to get another pathfinder but I refused. And we went down the road to Bob Moore Nissan and purchased a Murano which I love!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of FENTON NISSAN EAST:
I bought a new fully loaded Armada from Fenton Nissan. It was missing the DVD system. They told me they could install a factory system, later to find out they couldn't. They promised me an after market system would fully integrate. After having my car for 11 days after I purchased it, they still couldn't get the DVD system to integrate. They told me they would send the car to a professional audio equipment store to make it work, they never did. They lied to us over and over. Finally we called them on it, writing a letter to the head of the company. Fenton called us in to have a part installed that they broke trying to get my DVD system working. When we got there, they told us to leave, we were no longer welcome and they would call the police on us. They were not going to honor our warranty, or do the warranty work that I had it in for. They did all this in front of my 5 year old daughter and cussed in front of her. I have never been treated this bad in all my life.

Be ware!!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of FENTON NISSAN EAST:
I bought a new fully loaded Armada from Fenton Nissan. It was missing the DVD system. They told me they could install a factory system, later to find out they couldn't. They promised me an after market system would fully integrate. After having my car for 11 days after I purchased it, they still couldn't get the DVD system to integrate. They told me they would send the car to a professional audio equipment store to make it work, they never did. They lied to us over and over. Finally we called them on it, writing a letter to the head of the company. Fenton called us in to have a part installed that they broke trying to get my DVD system working. When we got there, they told us to leave, we were no longer welcome and they would call the police on us. They were not going to honor our warranty, or do the warranty work that I had it in for. They did all this in front of my 5 year old daughter and cussed in front of her. I have never been treated this bad in all my life.

Be ware!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of FENTON NISSAN EAST:
I would avoid this dealership. They are unfriendly and dishonest.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of FENTON NISSAN EAST:
They will tell you one thing, do another, and then act like it's your fault. They also love to hang up the phone on you when your in the middle of talking to them. Not to mention they have totally forgotten how to say 'Thank you' and show common courtesy. If you buy from these guys your only going to be kicking yourself in the butt later.

The ONLY reason they even got some-what of a positive rating is because the guys in the detail department did a good job of cleaning the cars on the lot.

You've been warned.

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