FOX Toyota of El Paso

Took my truck in for a recall 2 weeks ago. Work was extremely poor quality and ever since then I’ve gone through 3 alternators shop is trying convince me it’s a different issue. Been treated e Work was extremely poor quality and ever since then I’ve gone through 3 alternators shop is trying convince me it’s a different issue. Been treated extremely disrespectful to the point I’ve called Toyota corporate. The service director Joe and the receptionist are the only people to have been politer to me and who have attended to help me. Regardless of how nice Joe has been they still have caused a major issue to my truck by allowing an apprentice to work on my truck with not truly having the knowledge of how to do the job correctly. More

Ernest P. I served my country and is 100 percent disabled. I am a senior citizen on a fixed income. The Toyota Fox dealership took advantage of me. I don't I served my country and is 100 percent disabled. I am a senior citizen on a fixed income. The Toyota Fox dealership took advantage of me. I don't know what to do at this point. If there is anyone out there that can help me, I would appreciate it. My catalytic Converter and O2 sensor were stolen from my 2007 Toyota Sequoia. I went through my insurance to have the repairs done at Fox Toyota Dealership. The day after the repairs the check engine light came on. I took it back to the dealership and was told to run the vehicle for a while so it can reset self. The check engine light started turning on then off for a few months. Then the check engine started staying on all the time. I had the check engine light checked at AutoZone and O'Reilly. Both places registered the code P0051 recommending that the O2 sensor be replace that Fox Toyota put on. I took diagnostic paperwork from the auto part stores to the dealer requesting that they replace their part. The dealer refused to check their part until I paid 169.95 for a diagnostic test. I told them it was not fair for me to pay because I still was within a one-year parts and labor warranty. I felt trapped and had to paid for a testing on a part that still under warranty. The Fox Toyota Dealer diagnostic had the same code P0051 O2 sensor. My service writer called me and told me it was not the O2 sensor and there of nothing he could do for me. He said come pickup your vehicle and pay the cashier. When I arrived a different service writer went over my paperwork with me and said it was the O2 sensor. The next day I took the diagnostics testing paperwork from Fox Toyota to another Toyota dealership and they confirmed that the O2 sensor needed placing. I am requesting a refund on diagnostics because the part was still under warranty. Also to replace my O2 sensor that never work properly since the day it was installed. More

Salesman Brian Leonard was very professional. He showed us the Tacoma Trucks and was listening to our personal needs. We purchased a 2023 Tacoma Truck. Thanks for your assistance in the extra atte He showed us the Tacoma Trucks and was listening to our personal needs. We purchased a 2023 Tacoma Truck. Thanks for your assistance in the extra attention to the sales transaction. More

Oscar Garcia went above and beyond with our experience! Our Rav4 is beautiful. Highly recommend Oscar Garcia and fox toyota! Our Rav4 is beautiful. Highly recommend Oscar Garcia and fox toyota! More

Janeth Herrera, the consultant was really superb for she was able to squeeze me for an oil change and addressed my other concerns. Thanks again Janeth. was able to squeeze me for an oil change and addressed my other concerns. Thanks again Janeth. More

Professional, fast service was in and out in an hour and they also washed my vehicle. Very friendly staff. they also washed my vehicle. Very friendly staff. More

I’ve maintained my 2011 Camry at Fox Toyota and will continue to do so. Thanks for everything. continue to do so. Thanks for everything. More

I received a very good service from all the persons who I had contact all of them had contact all of them More

The employees are awesome! Very professional and courteous. The shuttle was a smooth ride. Janette explained all expenses in detail Very professional and courteous. The shuttle was a smooth ride. Janette explained all expenses in detail More

They called to pick up my vehicle because it was ready. When I got there it took 35 minutes to finally get my vehicle. And no one was helpful. We have purchased both Toyotas from here and this is the first When I got there it took 35 minutes to finally get my vehicle. And no one was helpful. We have purchased both Toyotas from here and this is the first time we have had issues. New manager? They didn’t even wash my truck. As for my wife vehicle they always wash hers which was very disappointing More