Front Range Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Front Range Honda:
My sister recommended Front Range Honda after reading the reviews and I thought I would see if the reviews were right. When I arrived there I was greeted by a very professional salesperson. And I told him what I wanted and he pulled the van around. I told him I wasn't going to make a decision tonight and that I wanted to wait until my husband was with me. He said that was fine and we test drove the van. He was very knowledgeable and answered all my questions. I can't say enough good things about Front Range Honda, they were honest with me and they earned the right to have my business. I am tired of going to dealerships and treated badly. This whole experience has been so great and no stress.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Front Range Honda:
I go to Front Range Honda to get my Accord serviced and I just wanted to tell everyone of my experience. I just recently moved here and was looking for a place to get my Honda serviced. One of my friends recommended I go there because he takes his car there. Being in the military we have moved alot and I have to say that this is the best customer service that I received. My advisor was very friendly and helpful. She showed me all the amenities and made me feel comfortable. I tell everyone about them because I am big on great customer service, they treated me the way I deserve to be treated.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Front Range Honda:
I highly recommend Front Range Honda! I have been to multiple dealerships and they had the best customer service and price. We have been shopping around and when it was time to purchase we knew where we were going. Our salesperson was very helpful and we didn't feel pressured like at some dealerships we have gone to. We recommended them to all our friends and family. I just want to tell everyone about our wonderful experience there. They are upfront and honest and everyone should know about them.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Front Range Honda:
I highly recommend Front Range Honda. I went to all the Honda dealerships in the Denver area and Pueblo. And when my family and I were ready to purchase our Odyssey we went to Front Range Honda. I was very impressed with Front Range Honda and their great customer service. Everyone was so friendly and helpful I recommended them to all my family and friends. We went there several times and never felt pressured like we did at other dealerships. This was the best car buying experience I ever had! They answered all my questions and from the very beginning they were upfront and honest. We will definitely buy our next Honda from Front Range Honda.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Front Range Honda:
Front Range Honda has given me the run-around from the minute the finance guy took my signed check. Being on a tight timeframe, they had promised me the title for the vehicle "within 7-8 days...as soon as the check clears." They had even promised to attempt to get it to me sooner given my circumstances. It has now been 24 days, and I have STILL have not recieved my title. I have called several times and got the run around. Today I called and was FINALLY told that the reason it is takng so long is because they had lost the original MSO needed to get a duplicate, and also that it was their policy all along to "send the titles after 15 business days" and not before. NOne of this was ever communicated to me in any other conversations I have had with them.

With the vehicle, I had purchased the all-seasons package (inc. floor mats, trunk tray and mud guards) I set up an appointment through the salesman, who told me it would take "15 minutes". I dropped my vehicle off and waited in the waiting room 1 hour and 40 minutes before bieng told that they just discovered they didn't actually have the mud guards, and so I would have to come back for another appointment. You would think they would actually check their inventory before making an appointment...but I guess not...

The dealership was incredibly eager to get my sale...but completely screwed up the end-game. I will never buy a vehicle from them again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Front Range Honda:
We bought a new 2006 Ridgeline RTL Navi & CRV EX from the same salesperson at Front Range Honda on Academy Blvd. Being a CASH transaction ( $ 55,000 ), it really opened up their eyes & put big smiles on their faces. I traded my 2000 Civic LX in on the CRV & accepted the LOW-BALL trade-in price that they offered me. I figured they would take care of me the next time I came in to buy a car, since I gave them everything they asked for these 2 times. People seem to get new cars about every 3 - 7 yrs here. We thought they would be our " car dealership " & never had a reason to not think that. We did get the follow-up phone calls 3 months after the transaction, but then never heard from them again for 2 years. I figured that Front Range Honda would want our business again. Today we spent 3 hrs there trying to get a Civic Hybrid NAVI. We test drove it, liked it & got down to the business of the deal. Whoever their " SECRET NEGOTIATOR " is in the " HIDDEN ROOM " that our sales person would jump up & go see when I wouldn't give in to their prices, just lost us as long term customers. In today's economy, a business can't always make the BIG $$$ on every transaction, but it should be more important to the company to maintain the repeat customer, knowing that over a period of years they could possibly be buying 3 - 7+, new cars from the same dealer & that word of mouth is just " FREE ADVERTISING " for them. Unfortunately, most companies are out for the FAST BUCK & don't care about the long term relationship that can be formed to benefit both parties for the " BIG PICTURE ". Again they LOW-BALLED my Ridgeline RTL NAVI trade-in, & tried to sell me the Hybrid at MSRP price. It was a MISTAKE to think they would " TAKE CARE " of me this time. I will purchase my new cars anywhere else, BUT Front Range Honda, due to the way today's transaction was handled.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Front Range Honda:
I have been buying my families vehicles and servicing them with Front Range Honda for years and have never been disappinted. I recommend their friendly & knowledgable staff and trust them with all of my vehicle needs. In a customer service driven business where competition is at an all time high, I would look no further than the family at Front Range Honda. Take my word for it!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Front Range Honda:
I have visited this service department 3 times in 6 months and each time my car was not completed on time. The last time I took it in I needed a part replaced and the service rep ordered it however, when I called a week and a half later after not hearing from him, they put my part on a another car. He then had to re-order the part which before they were going to pay for but they wanted me to pay for half. Worst of all they are the only Honda dealer in town. Poor, poor, poor service all around. I rather drive 70 miles to Denver for service.

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