Fairfax (Rosenthal)

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fairfax (Rosenthal):
I would definitely recommend Fairfax Vw as a place to buy a new car from. My salesman was extremely professional as knew the Volkswagen product very well. It is nice to find someone who is passionate about the product they sell. I also got a great deal on a new Vw Bettle.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fairfax (Rosenthal):
We got our daughter a volkswagen bettle and the whole experience was great. Much better than some of the other dealers we visited. Price was about the same range as everyone else quoted and the whole process was good from start to finish. Fairfax vw had the color and exact option my daughter wanted. The large selection was a plus. She ended up getting the yellow one. We were at the dealer on a Saturday and its was quite busy, however we everything was completed within an hour and half. Our daughter loves her new bettle!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fairfax (Rosenthal):
We just returned from our visit to Fairfax Volkswagen. I can't even begin to tell you how wonderful our visit was. We were in the market to buy a new Vw Eos. There was not one employee at the dealership that was not genuinely warm and made us feel like family. The showroom is nice, clean and inviting. Our Salesperson explained every feature of the Eos for us and was very patient with my husband’s questions. The whole experience was very enjoyable and we got a beautiful white Vw Eos in the process just in time for summer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fairfax (Rosenthal):
This dealer provided me the best price for a Vw Eos and also gave me almost $500 more for my 2005 Vw Golf than any other vw dealer. They also made the negotiation process easy and I did not feel pressured. The experience was pleasant and I ended buying the Eos from Rosenthal Fairfax Vw.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fairfax (Rosenthal):
This was the most horrible car buying experience I have ever had. First of all, we were there for 4 hours before anyone even told us about the different models and prices. The question was continuously avoided. After we FINALLY got an estimate, we were pressured constantly to make a deal TODAY! Overall, the customer service was terrible and the prices were outrageous. We will never go back to this dealership!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fairfax (Rosenthal):
Their service and customer service is horrendous. Since they overcharge for everything, you would at least expect decent customer service. They have shady billing practices, do not disclose everything to the customer, and have rude and arrogant employees. If you absolutely must go, make sure to get your estimate in writing before you let them do any work.

They are part of the Rosenthal group, which I am now being told has a terrible reputation. Too bad I didn't know that beforehand.

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