Falhaber Nissan Inc

Reason for Visit: Sales

I recommend this dealer: No

My Review of Falhaber Nissan Inc:
I had a horrible experience with John Powell. Do NOT buy a car from this man or this dealership.

On Friday, we looked at a car at Falhaber Nissan. We started negotiations with "Nissan John" Powell. We finally agreed to a price on Monday, and agreed that we had a deal. We made arrangements for me to pick up the car on Wednesday at 8:30 a.m. This should have been considered a binding verbal contract. We even called him Monday night to get the exact amount with tax and title so that we could go ahead and write the check.

Powell called me on my cell phone at 6:20 p.m. on Tuesday, informing me that sorry, they went ahead and sold the car to someone else. There was no offer to try to make it right, just a lame excuse that "I maybe should have told you to come down and put down a deposit." I was never told that this was necessary; I would have been happy to do so. I was told that we had a deal and that I would pick up this car 8:30 on Wednesday.

This is a horrible sales practice and incredibly upsetting. This dealership is untrustworthy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Falhaber Nissan Inc:
I had a very bad experience with this dealership. I purchased a used car from them and within 3 weeks, the car engine light turned on. I talk to the sales guy (John Powell) and he smirks and laughs and says, "good luck - you bought a used car!!". I got the car checked in Firestone and they said the dealership already knew about the car engine light problem as the diagnosis error code is written by chalk on the front itself!! I talk to the dealer and they say theere was no problem when I bought the car so they are not resposnsible. I am still tlaking to them. Its a small dealership and I won;t recommend going to small dealerships to anyone. They don't worry about their image coz they don't have any image in the first place!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Falhaber Nissan Inc:
This dealership has done nothing but give me the run around on my new 05 Xterra. I bought it in August and it is almost May and I have done nothing but try to get a steering problem fixed.

After 4 attempts to spray oil on it & get me out the door I took them through BBB arbitration and they were ordered to fix it or buy the vehicle back. Within 2 hours of my 5th visit they were able to locate the problem. A major problem with the initial assembly of the vehicle. The parts are on back order and when I went to pick it up (keep in mind I have to bring it back again for the 6th time when the parts come in) I was offered no apoligy and they were again rude.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Falhaber Nissan Inc:
I bought a new 2005 Xterra from this dealership in Aug 05. My sales experience was very nice & I have no complaints about it. But before even hitting 1,000 miles on my vehicle a steering problem started. This vehicle has been to Falhabers service dept 4 times - and is still not fixed. 1st time they sprayed oil all over my dash, windsheild, & radio. 2nd time they only sprayed more oil. 3rd time they aligned my tires!! And 4th time they actually cut away rubber from the inside the steering cover! Only after I complained to the manager was I offered a loaner, an apology, & any friendlyness from the service staff.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Falhaber Nissan Inc:
We went to Falhaber to drive/get a quote on a Quest. Kept us there for 2 hours trying to get a firm price on the van. They did not have the options we wanted on the lot and were not offering to get it for me even though they tried to negotiate over it?! My pregnant wife was hungry and tired after 2 hrs so we said we would go to lunch and come back to discuss the price on the options we wanted; I asked them to get it straight while we were gone. They told us that they could not guarantee the 'great price' we were offered if we left and came back. We came back after lunch and were presented with a low-ball trade in offer and near sticker price on a van w/o the options we wanted. We left and bought a Honda.

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