The Finance Manager, Derek, is the only redeeming quality about this "dealership."
Two weeks ago, I spent over $20,000 on the exact truck I'd been looking for. Obviously, I knew that used trucks have quirks, and was prepared for that. What I was not prepared for was the sheer mess this dealership was.
Some of the quirks were minor scratches and dents, which I was fine with. Also, the tires were badly worn, and in need of replacement, which was also fine.
After three days, and less than 30 miles, of the truck vibrating from what I was assuming was due to worn tires, I noted something significantly more disturbing. Three of the lug nuts on the front right tire were loose enough to be unscrewed by hand.
I had contacted the salesman shortly after, letting him know about the incident. Instead of an apology and an offer for an inspection to make sure nothing else was wrong, I simply got " I will let service know, glad it didn't turn into a big problem."
Another week goes by of the same vibrations until I can get time off of work to put new tires on the truck, hoping that the issue would be resolved by a new set of properly maintained tires. No such luck.
So I brought it to the attention of the salesman, and he politely told me to bring it in, and somebody would be there to take a look at it. Following is where a mediocre experience turned worse.
This afternoon I brought the truck in. A man who I assume was the manager (never introduced himself) approached me and told me he test drove it, and that the tire shop had failed to balance the new tires.
I informed him that no, it was not a balancing issue. Having ridden in, and driven trucks with over-sized tires since I was a kid, I know what a balancing issue is. This truck has something more seriously wrong than a balancing issue. Out of balance tires don't throw the truck into the other lane while turning.
He was a bit taken aback and rudely told me that he had driven it, and knows what he's talking about, but he is willing to have someone look at it. I was more than accepting of that, and asked for a loaner truck to work out of for the day that it was being looked at. Even more rudely, he informed me that he wouldn't give me a loaner truck, but "something to drive" instead.
After telling him that I needed a truck for work, which is why I bought one to begin with, he basically told me that it wasn't his problem and I'd have to take what I could get.
After that I was more than a bit agitated and told him that chances are, if the lugs weren't falling off when I bought the truck, chances are, it wouldn't be having issues now. I was ever-so-convincingly assured by him that "they were tight, I have no documentation that they were ever loose, and that my guys don't make mistakes."
After I could get over the shock of him telling me that I can't tell the difference between a tight and loose lug nut, that the text I was trying to show him was somehow photo-shopped, and that his guys are the best darn mechanics on the planet, I told him that I did have documentation, and no fewer than 5 of my co-workers observed the lug nuts almost falling off of the lug.
That was when he informed me that he didn't have time for this, and reaffirmed that in his not-so-expert opinion that it was simply a balancing issue.
My story echos many other reviews, and I should have listened to them and steered clear. I didn't, and now I get to go through the headache of fixing a truck that should have never left the dealership in the condition it was in.
Don't make the same mistake I did. Save yourself the time, hassle, headaches, and money. Find a dealership that values your business, and purchase from them.