Bought a new dodge truck. Had dealer do some up grades. They put the wrong fender flares on. They insist I pay for them and said if I don't they will be taking me to court. I sent a check in for the other upgrades and left the 700 dollars out for the wrong fender flares they put on. I ripped them off and put the right ones on. Ha ha the sales man have me a brochure and I pointed to the flares I wanted. Actually were the only ones in the whole book. Low class guys in there. Don't go there.
Everything about this new car buying experience was positive. This was my first time purchasing from a Faulkner dealership and I was very pleased.
Salesman Ian Roedts was a pleasure to work with and is one of the main reasons that I made my purchase at Faulkner Dodge Ram.
Will not hesitate to do more business here in the future.
Every experience at Faulkner Dodge has been great! They go above and beyond to help us get the perfect vehicle at the perfect price. Whatever the need, I know they will be there to take care of us! We have purchased 3 vehicles from them and we will not go anywhere else!
We have used Faulkner Dodge for the last 2 cars that we bought in the last few months. A Nissian Versa and a Dodge 1500 Ram. The whole process was easy and as painless as possible. We dealt with Dan both times and he was awesome! He listened to what we wanted and needed, and helped us find exactly what we wanted and could afford. He was friendly, funny and knowledgeable. He was easy to work with and very understanding. They allowed us to have our mechanic look at the versa before we bought it and even made arrangements for it to be picked up afterwards. Definitley going back and working with Dan whenever we need another car!!!
Where to start? Had to take vehicle in three times for the service department to admit there was a bad tire monitoring sensor on our vehicle. Took same vehicle in for an oil change. Ten miles later check engine light came on and no oil on dipstick. Towed vehicle to same dealership and they said the gasket failed. I really question this but whatever. They were to send a shuttle to pick my wife and two children up. Guess what no shuttle arrived. Rude service advisor sent driver to wrong location. Her excuse was she isn't from the area. Worst customer service I ever experienced. I have written this dealer off of my list. Please be careful dealing with this dealership.