From making the appointment through the appointment everything went quite well. I had some questions about maintenance and they did the inspection of my truck (for free - since I had bought the truck from them) in a reasonable period of time.
Bought a 1999 vw bug in February of 2016 because I needed a car to drive to work asap after someone pulled out in front of my old car. I know I should have been smarter but they overcharged me by $3000! I bought the car for 5,000 about a week after the purchase my check engine light came on. This cost me $400
The worst part is as I was looking through the owners manual it says that this bug was purchased in 2012 for $4000! Watch out cause they will over price your vehicle do not buy from them unless youre positive it is worth the money!
Very bad place before I purchase my used car I tast drive i found issue In front axle I told Sales person he told me if you interested I would fix it this for you I told him I am interested After I paid the money he Chang his word I ask about his manger come some body and told me he is his boss and told me (Barry miller this the sales person ) is not Mecanic and ask me to get the car and leave from the dealer
Bought a new dodge truck. Had dealer do some up grades. They put the wrong fender flares on. They insist I pay for them and said if I don't they will be taking me to court. I sent a check in for the other upgrades and left the 700 dollars out for the wrong fender flares they put on. I ripped them off and put the right ones on. Ha ha the sales man have me a brochure and I pointed to the flares I wanted. Actually were the only ones in the whole book. Low class guys in there. Don't go there.
Everything about this new car buying experience was positive. This was my first time purchasing from a Faulkner dealership and I was very pleased.
Salesman Ian Roedts was a pleasure to work with and is one of the main reasons that I made my purchase at Faulkner Dodge Ram.
Will not hesitate to do more business here in the future.
Every experience at Faulkner Dodge has been great! They go above and beyond to help us get the perfect vehicle at the perfect price. Whatever the need, I know they will be there to take care of us! We have purchased 3 vehicles from them and we will not go anywhere else!
We have used Faulkner Dodge for the last 2 cars that we bought in the last few months. A Nissian Versa and a Dodge 1500 Ram. The whole process was easy and as painless as possible. We dealt with Dan both times and he was awesome! He listened to what we wanted and needed, and helped us find exactly what we wanted and could afford. He was friendly, funny and knowledgeable. He was easy to work with and very understanding. They allowed us to have our mechanic look at the versa before we bought it and even made arrangements for it to be picked up afterwards. Definitley going back and working with Dan whenever we need another car!!!
Where to start? Had to take vehicle in three times for the service department to admit there was a bad tire monitoring sensor on our vehicle. Took same vehicle in for an oil change. Ten miles later check engine light came on and no oil on dipstick. Towed vehicle to same dealership and they said the gasket failed. I really question this but whatever. They were to send a shuttle to pick my wife and two children up. Guess what no shuttle arrived. Rude service advisor sent driver to wrong location. Her excuse was she isn't from the area. Worst customer service I ever experienced. I have written this dealer off of my list. Please be careful dealing with this dealership.