Faulkner Pontiac-Gmc TRUCKS

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Faulkner Pontiac-Gmc TRUCKS:
i had been looking for a new car for two weeks, when i started searching
i did not know my budget would not allow me to buy a new car because i had problems with my credit history the sales staff carefully explained to me i need to purchase a preowned vehicle. i had been to several other dealer who just did not sell me a car or even check my history
paul, was the nicest person i dealt with , i did not like the oil in the car after i drovre it for a week and they changed it for me overall it was a excellent experience
thanks again paul

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Faulkner Pontiac-Gmc TRUCKS:
On April 24, Paul Morgan showed me a 1995 Honda Accord EX briefly at Faulkner Pontiac Harrisburg. On April 26, I came back to Faulkner Pontiac, talked with one sales representatives (Paul Morgan is off that day. Another sales guy talked with me, but I don't remember his name) and had a deal for that Honda Accord. The sales representative also helped me filed a finance application that day for part of my payment, $3,000. Before I left, I was told that Paul Morgan, or the guy who helped me fill in my finance application, would call me on April 27 to let me know whether my application get approval or not, and then they would provide more information for me to buy insurance for the car. But I waited for the whole day (on April 27) and did not hear from them at all. So I went there again on April 28, and surprisely found that the car was sold already at higher price than I offered. I was so disappointed at their irresponsible behaviour and it hurts my feelings. At least Faulkner Pontiac should inform me in the first place when they got another offer for the car (In my opinion, they even should not show other customers the same car after we had a deal on it). I just couldn't believe that a big dealer like Faulkner Pontiac Harrisburg has no professional spirit for the service at all. I was very, very disappointed of this experience. That hurts badly to me. <br>

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